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Posted by on Aug 13, 2012 in Business, Leadership, Talent | 7 comments

10-Second Quiz: Your Leadership Worldview

Which seems more accurate to you?

  1. People are generally good, and want to do their best.
  2. People will take advantage if you let them.

This is more than a management issue, it’s a worldview. But this worldview informs our management philosophy and practices.

Didn’t realize you had a management philosophy? Oh, you do. We all do. At the deepest level there are only two camps to pick from, though naturally some of us are more extreme in our outlook than others.

One outlook says our people need to be watched, controlled, and motivated if we want to get them to work.

The other says none of that is true. Rather, people want to do their best, so to earn our pay as leaders, all we have to do is figure out how best to help them.

Next time, we’ll dig a little deeper into what this means at work.*

What about you? What’s your worldview? Or am I wrong, and there are more than two options that I’ve overlooked? I’d love to read all about it in the comments!

 

*This is part one of a three-part series.

 

Photo courtesy of  worldview

Ted Coine (93 Posts)

Author | Speaker | Consultant Ted Coiné is one of the most influential business leaders on Twitter, with a following of over two hundred thousand and growing rapidly. He has been ranked by both Huffington Post and Forbes for his business leadership and social media influence. An inspirational speaker, Ted is author of Five-Star Customer Service and Spoil ’Em Rotten! Prior to writing his first book, Ted was founder and CEO of Coiné Language School, a B2B company he brought from his living room to a $10 million valuation in four years by focusing relentlessly on customer service. He is currently writing his third book, about how social media is transforming leadership and business in this exciting new century. Ted and his family live in Naples, Florida, where he is active in the tech startup scene.


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  • http://Website Dr. Lisa McCool

    Shouldn’t you source your comments (i.e. Theory x/y)?

    • http://www.shiftandswitch.com Ted Coine

      Lisa, that’s my next post in this series, don’t worry.

  • http://leadchangegroup.com Mike Henry Sr.

    I’d go one step further, people generally want to do their best as long as they feel it’s in their own best interests. After a while, if they feel the organization has taken more than it has returned, they start to simply look out for themselves. But if I’m limited to 2 options, I’d take #1.

    Mike…

    • http://www.thindifference.com Jon Mertz

      Agree. I believe people are good, want to do their best, and want trust and respect in return. Good quick quiz! Thanks.

      • http://www.shiftandswitch.com Ted Coine

        Thank you Jon. My guess is, most readers of Switch and Shift are in your camp. Our job is to get the word out to an ever-larger audience of top leaders, present and future, and give them the tools to act on this belief.

        The funny thing is, most employers will probably say they’re in your camp as well. but a quick look at how their organization leads will likely tell a different story.

    • http://www.shiftandswitch.com Ted Coine

      Mike, I couldn’t agree more! People come to any job excited to prove themselves and apply their best talents – and it is simply remarkable how many employers shut their new recruits’ motivation down by managing them through coercion and control (outlook 2) rather than enablement (outlook 1).

      I overheard a talented employee actually remark recently about her employer, “Well, it’s better than working at Chili’s.” She is currently in a high-skilled job, mind you – and she actually said that to mean, ‘Hey, I’ve had worse work,’ in an upbeat way. What on earth is that employer doing to make its people compare it to restaurant work?!?!

      [Please note: some of my most enjoyable employment was as a waiter and bartender, and I have NO experience with Chili's as an employer. However, it was clear that this woman did not enjoy her time at her particular Chili's location.]

  • http://www.endgamebusiness.com/blog Steve Borek

    I’m in camp #1. Though I believe there are certain levels within #1.

    People can bring their A game and create knock your socks off work or their C game and do average work or what’s only required. Enough to keep their jobs. How well your people perform is how well you lead.

    The leader must model the way, inspire a shared vision, enable others to act, encourage, and challenge the process.