Do you know a single company that would dare pretend not to be customer-centric? By closely listening to customers, carefully studying market trends and taking their customer service at heart, companies get out of their way to exceed customer expectations, drive repeat business and boost brand recommendations. However, the effects of being customer-centric typically don’t endure, leading only to merely temporary improvements in their performances…. Read More»
If you had to sum up everything you believe about leadership, your core philosophy, in just one word, what word would you choose?
Would you choose Accountability? Vision? Inspiration? Resolve?
Those are all incredibly important, but there’s one that trumps these words, these skills and traits…. Read More»
MIT professor Thomas Malone riffs on the future of the workplace. It’s an interesting take. Here are a few highlights:
We’ll see an increase in human freedom in organizations, changing the way businesses are run. This is fueled, impart, by new technologies.
With new technologies driving down the cost of communications, decision making will become more decentralized due to the ease and access to large amounts of information.
Newer organizational structures will emerge… Read More»
The way we understand society has the power to change it, whether through debate, public policy, or the behavior of individual citizen-consumers. This is as true of our motives and values as it is of anything else…. Read More»
Recently, our friends at IBM were kind enough to ask Mark and me a few questions about our book, A World Gone Social. The following one-minute+ YouTube video covers some of what we uncovered in five years of research…. Read More»
In business, traditions are wearing thin when it comes to how we are organized and what it takes to lead people to achieve success.
I believe that organizations are in a massive transition from hierarchal beliefs about business and leadership to more free-form, collaborative beliefs. And the transition is unnerving for many.
To give some shape to this transition, I interview Dan Pontefract…. Read More»
Leaders are often looking for ways to increase the efficiency of their workforce. By engaging them enthusiastically, logically and collectively, employee productivity can be attained. However true that is, this was the first time any company had ever mentioned my happiness and employee greatness in the same sentence…. Read More»
I wanted to explore an unusual topic for the show – employability for college graduates. Today college graduates face a difficult time finding work that matters. Award winning educator and writer Jonathan Blake Huer discusses what students need to do to be employed when they graduate. He shares wisdom from his book Be Employed When You Graduate…. Read More»
Women’s role in the workforce continues to evolve, now accounting for nearly half of those bringing home paychecks in the United States. And since nearly 60% of women currently work, their total share of those employed is only likely to rise…. Read More»
I come from a family of engineers. My brother, father, and grandfather all entered the field, making my decision to join them after college unsurprising. Today, however, I’m a lapsed engineer.
After years of following in my elders’ footsteps, I became enamored with the non-engineering world. Topics ranging from communication to leadership to psychology drew me in, giving me a different perspective on human interaction. In this world, I was introduced to a more “human” type of ingenuity, one where my technical focus became complicated by new emotional considerations…. Read More»