Stop Being A Customer-Centric Organization

Do you know a single company that would dare pretend not to be customer-centric? By closely listening to customers, carefully studying market trends and taking their customer service at heart, companies get out of their way to exceed customer expectations, drive repeat business and boost brand recommendations. However, the effects of being customer-centric typically don’t endure, leading only to merely temporary improvements in their performances…. Read More»

strategy+business’s Take on the Future of the Workplace

MIT professor Thomas Malone riffs on the future of the workplace. It’s an interesting take. Here are a few highlights:

We’ll see an increase in human freedom in organizations, changing the way businesses are run. This is fueled, impart, by new technologies.
With new technologies driving down the cost of communications, decision making will become more decentralized due to the ease and access to large amounts of information.
Newer organizational structures will emerge… Read More»

Leadership Relevance for Today’s Business Realities

In business, traditions are wearing thin when it comes to how we are organized and what it takes to lead people to achieve success.

I believe that organizations are in a massive transition from hierarchal beliefs about business and leadership to more free-form, collaborative beliefs. And the transition is unnerving for many.

To give some shape to this transition, I interview Dan Pontefract…. Read More»

Career Wisdom for New Graduates

I wanted to explore an unusual topic for the show – employability for college graduates. Today college graduates face a difficult time finding work that matters. Award winning educator and writer Jonathan Blake Huer discusses what students need to do to be employed when they graduate. He shares wisdom from his book Be Employed When You Graduate…. Read More»

Engineering Human Interaction

I come from a family of engineers. My brother, father, and grandfather all entered the field, making my decision to join them after college unsurprising. Today, however, I’m a lapsed engineer.

After years of following in my elders’ footsteps, I became enamored with the non-engineering world. Topics ranging from communication to leadership to psychology drew me in, giving me a different perspective on human interaction. In this world, I was introduced to a more “human” type of ingenuity, one where my technical focus became complicated by new emotional considerations…. Read More»

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    There’s a more human way to do business.

    In the Social Age, it’s how we engage with customers, collaborators and strategic partners that matters; it’s how we create workplace optimism that sets us apart; it’s how we recruit, retain (and repel) employees that becomes our differentiator. This isn’t a “people first, profits second” movement, but a “profits as a direct result of putting people first” movement.

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