drama-based culture

Ten Secrets for Eliminating a Drama-Based Culture

Zero tolerance for drama doesn’t work. In fact, it might be one of the most obvious signs of a drama-based culture because it reflects a misunderstanding of the purpose of conflict. Drama is what happens when people struggle against themselves or each other, with or without awareness, to feel justified about their harmful behavior…. Read More»

leadership types

Two Leadership Types, But Only One Successful Leader

The workplace is changing dramatically. The heart-centered leadership types who are willing to let go of their egos, have high emotional intelligence, and try to do the right thing will succeed faster, and it will be easier for them to make the transition. Why? Because they understand the real purpose behind these changes. Their leadership will be more authentic, and their stakeholders will follow them willingly knowing their leaders have everyone’s best interest in mind. … Read More»

employee commitment

10 Rules for Recognition That Increase Employee Commitment

Management malpractice, managers’ actions that don’t lead to positive outcomes for the company and its people, can be overcome. Practicing recognition that incorporates the above rules will position you to achieve greater results in your business and increase employee commitment. Your employees will appreciate it, too…. Read More»

customer contact

Customer Contact: The Enduring Power of “I Get You”

We typically think of customer contact “feedback” and evaluation as judgmental opinions, not as instructive information. We think we need cold, hard data to instigate accurate change. Consider the word itself. “Feeding back” implies nurturance, like returning important nutrients to the soil through fertilizer. Customers will more likely give you their lessons that “fertilize” your customer service if you approach them as a student eager for a lesson rather than as a student uneasy about getting a grade…. Read More»

role clarity

Role Clarity: Why Role Setting Should Always Precede Goal Setting

Growth has many wonderful consequences – more opportunity, more reach, more influence, more volume, and more! The truth is, there are also more challenges with a rapidly growing enterprise. The systems, methods, processes and even the structure of a simpler day can falter under growth. These are good problems to have, but they are problems nonetheless. Sometimes people lose role clarity…. Read More»

trust in leadership

Why Trust in Leadership Matters More Than You Realize

Trust in leadership should be more frequently discussed in HR and among entrepreneurs. The days of authoritative leadership are done. Employees no longer respond to a “do as I say” philosophy; they want to relate to their leaders. They want regular contact and communication and, most importantly, employees want to believe their leaders will have their backs when it matters most…. Read More»

peer recognition

Peer-to-Peer Recognition and It’s Effect on Employee Motivation – Part 2

In part one of our analysis of peer-to-peer recognition, we discussed how we use the concept of Merit Money to recognize team members at Happy Melly. Compared to traditional, management-based bonus systems, Merit Money encourages peer-to-peer recognition. Team members reward each other with points based on pre-defined company values. The Bonusly tool converts points into tangible rewards. When evaluating this system, four overarching themes surfaced repeatedly…. Read More»

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