High performance, success, and achievement require exemplary communication skills. Unfortunately, the world has fallen in love with a mode of communication that more often than not facilitates mediocrity. Meet civility: being cordial, nice, congenial, kind. BUT, the type of communication that is required for excellence in organizational life and beyond is in fact often shunned. Meet candor: straight-talk, being a little curt, blunt, to the point. Candor is about saying what needs to be said. It’s about keeping it real. Here’s the million-dollar question: Which one is more important?
Hiring is a process that creates too much risk. It needs a bold makeover. As practiced by most companies, hiring is illogical. We are encouraged to evaluate a... Read More
I was taking a business trip to Hartford when it happened. I had ignored the flight attendant’s instructions to put away my laptop properly. I was sitting in row one by... Read More
It’s amazes me to see how many fundamentally loony ideas are still considered normal at work. These erroneous ideas often lead to bad decision-making, but it doesn’t... Read More
Creating and managing change is at the forefront of what it means to be a leader. Yet we seem to know so little about it in practice. Here are my favorite three... Read More