moral of morale

The Moral of Morale

In other words, the pundits inherently assume that their morale-lifting tactics and strategies apply to any organization, no matter the product or service in which they are engaged. They are correct in this regard. But, there is a catch. One cannot assume a constant success rate because there is more at play.
Allow me to put this notion to the test. If you were looking for a new job, which of the following fictitious companies might you be most interested in pursuing? Which of them holds the least interest?… Read More»

la clippers sterling case

LA Clippers: A Sterling Case of Hari-Kari at the Top

Call it a hiccup or a long-term slump; large or small, every brand faces a crisis. The crisis can be brought on by a direct competitor (Blockbuster trumped by Netflix), a sudden shift in consumer habits (The Beatle haircut on Brylcreem Hairdressing), a product recall (GM’s ignition switches), the mishandling of an environmental disaster (BP‘s oil spill), or the personal misbehavior of an executive.

As for the misbehavior of a chief executive, Donald Sterling is in a league of his own…. Read More»

characteristics leaders excel

5 Characteristics of Leaders Who Excel Under Fire

In April of 2010, the world watched in horror as millions of barrels of oil flowed into the Gulf. But, it wasn’t just the catastrophe and the potential environmental destruction that had us glued to the news networks. It was BP’s handling of the crisis. While their crude flowed, CEO Tony Hayward made blunder after blunder. Three weeks after the explosion, Hayward called the spill “relatively tiny” in comparison with the size of the ocean – 6 weeks later he said he’d like his life back, and 6 weeks after that, a shell-shocked Board put him out of his misery…. Read More»

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    There’s a more human way to do business.

    In the Social Age, it’s how we engage with customers, collaborators and strategic partners that matters; it’s how we create workplace optimism that sets us apart; it’s how we recruit, retain (and repel) employees that becomes our differentiator. This isn’t a “people first, profits second” movement, but a “profits as a direct result of putting people first” movement.

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