The Biggest Surprises of Change Leadership

When you get your first leadership position at work, what you don’t know may be more important than what you do know. Much is expected of leaders and you aren’t likely to envision it all beforehand. To help others develop in advance, I asked veteran leaders and managers to think back to their early days and answer this question… Read More»

family come first

Innovate With Humanity

there are leaders creating major transformations by considering all possibilities and pathways. They look at every option from traditional, to cutting edge, to bleeding edge, for business innovation and growth. Some create a profitable business on a foundation of human kindness. Others have the guts to buck the trend of replacing human talent with technology. Instead, they seek more specialized human talent.

These leaders innovate with humanity, not just technology, and here are two such stories…. Read More»

Leadership: Shift from Straight On to Straight Up

Despite all the focus on employee engagement today, there are leaders who continue to act with the do it my way mindset. I see it in all size businesses from the well known Fortune 500 to the lesser known 20 million dollar privately owned companies. As I speak with these leaders, it is clear they […] Read moreRead More»

Customer Service Is Head & Shoulders Above When You’ve Got Their Back!

Thousands of company leaders around the world ask: Does customer service truly differentiate a company — head and shoulders — above the competition? Do customers return to companies because of customer service? These leaders raise the issue from a financial perspective. Well, there are many companies out there — from Ritz Carlton, Chick Fil-A, Zappos […] Read moreRead More»

Leaders, Employee Engagement is Uniquely Personal

There is nothing spooky in Kate’s message on engagement. What we like about Kate’s post is the leadership call to action: get over any discomfort in engaging staff. It You most likely have read the stats on how employee engagement increases talent retention. I won’t quote them. You probably have read the effects of employee […] Read moreRead More»

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