family come first

Innovate With Humanity

there are leaders creating major transformations by considering all possibilities and pathways. They look at every option from traditional, to cutting edge, to bleeding edge, for business innovation and growth. Some create a profitable business on a foundation of human kindness. Others have the guts to buck the trend of replacing human talent with technology. Instead, they seek more specialized human talent.

These leaders innovate with humanity, not just technology, and here are two such stories…. Read More»

Customer Service Is Head & Shoulders Above When You’ve Got Their Back!

Thousands of company leaders around the world ask: Does customer service truly differentiate a company — head and shoulders — above the competition? Do customers return to companies because of customer service? These leaders raise the issue from a financial perspective. Well, there are many companies out there — from Ritz Carlton, Chick Fil-A, Zappos… Read More»

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    There’s a more human way to do business.

    In the Social Age, it’s how we engage with customers, collaborators and strategic partners that matters; it’s how we create workplace optimism that sets us apart; it’s how we recruit, retain (and repel) employees that becomes our differentiator. This isn’t a “people first, profits second” movement, but a “profits as a direct result of putting people first” movement.

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    email: connect@switch&shift.com
    1802 North Carson Street
    Suite 206
    Carson City, NV 89701


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