It’s difficult to understate the importance of interpersonal communication in almost every aspect of our lives. Communication builds relationships – and relationships form the basis of any successful collaboration, be it business or personal.
Why then, aren’t we better at it?
Like me, you’ve probably encountered many different teachings on the topic of effective communication over the course of your career. Most of these correctly identify listening as the process where most communication breaks down, and therefore focus on techniques designed to help us improve our ability to listen effectively. However, the following operating rule from the Improvisational Theater community more succinctly captures the essential element of true listening than anything I have ever come across in a traditional training:Read More