employee experience

Don’t Let the Boss’s Eccentricities Drive the Employee Experience

It goes without saying that an organization’s employee experience is heavily influenced by a founder and those key individuals who are at the organization’s helm. From a cultural perspective, it’s natural to adapt workplace customs to meet the needs (but mostly demands) of those who were, or are, driving the organization towards success. An organization’s customs and values, however, need to be intentional rather than reactive. Here are a few amusing stories to help illustrate how crazy life can be when the boss’s eccentricities dominate the Employee Experience.
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employee experience

Five Influences Trump Will Have on the Employee Experience

Whether you love him or hate him, one thing is for sure with a Trump Presidency: change will happen. Over the past few years, we have proclaimed that we have entered the “Age of the Employee.” Employees have more power and options than ever before. It may be that the Trump Administration will implement efforts to turn the tide in favor of the employer…. Read More»

employee experience

Wells Fargo: An Object Lesson in the Connection Between the Employee Experience and the Customer Experience

It’s been a tough few weeks for Wells Fargo, and that’s probably a colossal understatement. Once considered a pillar of the banking industry, Wells Fargo’s positive reputation is now as mythical as the phony customer accounts its employees created in order to meet sales quotas and keep their jobs. Instead of creating an employee experience aligned with Wells Fargo’s values, they created an environment where employees who missed their targets had to work overtime or on the weekends…. Read More»

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