Years ago, when I was just at the beginning of my speaking career, before I really launched my leadership practice, my keynotes and other talks were on customer service as a competitive differentiator in business. Many of my audiences at that time were small business owners, so I made sure I left them with concrete advice to take back to their staff that they could institute the very next day.Read More
Social media results come from three things in equal measure: good karma, daily practice, and a ton of experimentation to see what works (or as I like to call it, “kicking the tires”).
I wrote an earlier version of this article when I had recently reached a really cool, completely arbitrary milestone of 100 thousand followers on Twitter. Now that I’m nearing 350,000 do you know what I’ve found?Read More
Thank God for this week’s guest, Tim Kuppler, former president of Dennison Consulting, author of The Culture Advantage and founder of Culture University. Not only does Tim get it, but he’s been studying it for most of his career. He wrote a book on it, a collaborative effort with four other experts, and he’s built an insight-delivery vehicle for leaders to access the true significance of this all-important aspect of business.Read More