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Posted by on Aug 6, 2014 in Culture, Featured, Leadership, Return on Trust | 2 comments

The Two Dumbest Words You Can Say

Trust is an aspect of leadership that is central to The Human Side of Business – as you’ve probably noticed by all of the world-class thought leaders participating in our current series on the topic. And here’s the thing about trust: you can drive a truck between the crooked politico who asks you to trust them with your vote, and the human relations expert who advises you how to build genuine, lasting trust with your staff, your peers, your customers, and your community.

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Posted by on Jul 29, 2014 in Business, Culture, Engagement, Featured, Leadership | 7 comments

The Three Evils of An Old School Workplace

Does your company’s work save your workers from boredom? Or have you dumbed it down so much that even a monkey would yawn?

Does your company’s work save your employees from vice? Or is the work itself a vice, as your whole organization swindles your customers, deceives your recruits, and outsmarts the communities in which you operate?

Does your company’s work save your workers from need? Or are their jobs actually J.O.B.s – as in, Just Over Broke?

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Posted by on Jul 24, 2014 in Business, Culture, Engagement, Featured, Leadership | 0 comments

Leadership Ethics: It Doesn’t Depend

Imagine recent outcomes at GM, and Toyota before it, if some frontline engineer – or even assembly line worker – used the company Intranet to say “Hey, CEO, there’s a fundamental design problem with (fill in the blank),” …and the CEO stopped production while the glitch was fixed, even if that meant months of stalled production.

Ethics today save you money tomorrow. But that’s not all.

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Posted by on Jul 15, 2014 in Business, Customer Service, Featured, Inspirational, Leadership, Strategy, Workplace Optimism | 4 comments

How to Measure Success $20 at a Time

Do you want to know how to identify a truly successful person? It isn’t the car they drive, the title on their business cards, or the heft of their wallet. All of that stuff is fleeting, and all of that stuff is about them. It’s ego food.

No, the way a wise person measures her own success is more like this…

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