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Posted by on Jul 15, 2014 in Business, Customer Service, Featured, Inspirational, Leadership, Strategy, Workplace Optimism | 4 comments

How to Measure Success $20 at a Time

Do you want to know how to identify a truly successful person? It isn’t the car they drive, the title on their business cards, or the heft of their wallet. All of that stuff is fleeting, and all of that stuff is about them. It’s ego food.

No, the way a wise person measures her own success is more like this…

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Posted by on Jul 13, 2014 in Business, Featured, Leadership | 0 comments

What’s Your Be Be Do?

You know those BS statements you see wherever you go? The stupid mission statements, lame values statements, and epically unimpressive purpose statements on posters all over your company walls? The really long ones with the convoluted sentences that were clearly written by a committee, each member of which had his own turf to defend? The ones that even your CEO can’t recite without reading off a teleprompter?

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Posted by on Jul 9, 2014 in Business, Communication, Culture, Engagement, Featured, Leadership, Transparency | 13 comments

Be The Leader You Wish To Follow

Want to be trusted? Don’t seek it out. Trust is something you earn, not something you ask for or demand. It doesn’t work that way. Think of trust as a result, not an action itself.

It’s important (and far more fruitful) for a leader to strive to be trustworthy instead of trusted. But trustworthy isn’t an action either. You can’t declare yourself trustworthy, much as crooks and con men, used car dealers and self-described “trusted advisors” throughout time have tried. Being trustworthy is also a result, not an action itself.

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