Blog

  • Leverage Your Leadership

    Written by: Ted Coiné | January 23, 2012

    If you’ve ever created a business from scratch, you’ve unquestionably run into this problem: The how-to of your company is entirely in your head, and it’s obvious to you. Articulating it in a way that facilitates your firm’s growth – that part is not nearly as obvious. Maybe, if your temperament is anything like mine, […] Read moreRead More»


  • No time is not acceptable

    Written by: Shawn Murphy | January 22, 2012

    What message are you sending when you don’t make time to coach or have one-on-ones with employees? Let me offer a few suggestions: “I don’t have time to talk with my people.” “The meetings and tasks I have to attend and do are more important than you.” “I don’t want to deal with my discomfort […] Read moreRead More»


  • Ted’s Twitter Follow-Back Policy

    Written by: Ted Coiné | January 21, 2012

    I’m going to share the policy I’ve been following since my first Tweet in April 2009. It works well for me. You can adopt this policy for yourself or not, as you wish. Ready? It’s really straightforward. I follow everyone back on Twitter. (Just about). There, that’s my policy. Here’s why: For whatever odd reason, Twitter […] Read moreRead More»


  • The Decay of Command-and-Control Leadership

    Written by: Shawn Murphy | January 19, 2012

    Ted and I are big fans of Vineet Nayar’s leadership philosophy that places employees over customers. Central to this belief is turning the hierarchical pyramid upside down. At the top of the inverted pyramid are employees. Central to this seemingly radical move is the disbelief that management holds the answers to business problems or has […] Read moreRead More»


  • Leaders: Learn from the Deli Owner

    Written by: Ted Coiné | January 19, 2012

    If you haven’t read The Wisdom of Crowds, by James Surowiecki, you owe yourself the treat. It’s fascinating. The main premise is to show how our collective wisdom just plain crushes the expertise of even the highest-paid gurus, at least over the long-haul. Surowiecki also explores a number of side-issues, and he does it in the […] Read moreRead More»


  • Why Human Value is a Competitive Advantage

    Written by: Shawn Murphy | January 12, 2012

    The race from the bottom and the race to the top keeps managers and employees extraordinarily busy. So busy that the proverbial foundation is showing cracks, signs of weakness. In the frenetic pace to innovate, execute and outsmart competition, managers have left a wake of bruised and bloodied employees behind them. Hell, even the managers […] Read moreRead More»


  • How To Never Make a Stupid PR Mistake Again

    Written by: Ted Coiné | January 11, 2012

    First, let’s be clear on the definition of “Stupid PR Mistake.” A stupid Public Relations mistake is an error in judgment that attracts negative attention from customers and/or the press. It creates a backlash that often ends up costing the company more money than the mistake was meant to bring in. In other words, it’s […] Read moreRead More»


  • Be Bitter or Better

    Written by: Shawn Murphy | January 9, 2012

    The grim reality hovering over many companies is employees and managers are not happy. If you need proof, Gallup’s Well-Being index shows work environments suck. More eloquently positioned, our workplaces are suffering. Despite the dismal news, you could shift and switch the trend to one more positive. It’s a choice. You could grow bitter from […] Read moreRead More»


  • Instigate Audacious Workplace Causes

    Written by: Shawn Murphy | January 8, 2012

    The cries of dissatisfaction are certainly whipping up a frenzy of activity that can’t be ignored. From the now ubiquitous Occupy [Insert City Here] to the dismal numbers of employee engagement and satisfaction, people are fed up of being fed up. I suspect you are included in the last statement above. So, too, are your […] Read moreRead More»


  • Employees First, Customers Second. Seriously.

    Written by: Ted Coiné | January 7, 2012

    Shawn and I have had a tremendous first week with this new blog – we thank you all for checking it out and for spreading the word among your network. With no advanced fan fair whatsoever, this site has eclipsed the readership of both of our individual blogs. Score one for synergy! Here are a […] Read moreRead More»


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    There’s a more human way to do business.

    In the Social Age, it’s how we engage with customers, collaborators and strategic partners that matters; it’s how we create workplace optimism that sets us apart; it’s how we recruit, retain (and repel) employees that becomes our differentiator. This isn’t a “people first, profits second” movement, but a “profits as a direct result of putting people first” movement.

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