longtime employees

How to Prepare for Difficult Conversations with Longtime Employees

You and your longtime employees have gone through a lot together. You’ve developed a special bond as the company evolved, and you might even hang out together on the weekends. What if one of these individuals began underperforming or acting dishonestly? Would you feel uncomfortable confronting him or her about it? As evidenced by Wells Fargo’s recent scandal, company leaders of all types struggle to address this scenario. In fact, more than one-third of managers admit to shrinking away from giving direct feedback to employees when they anticipate a negative reaction. … Read More»

new hires

6 Ways Managers Can Engage and Retain New Hires

Starting a job is an exciting and scary moment for new hires. The first 90 days of employment are a critical time when they develop lasting opinions about their workplace that will affect their future performance. When handled well, the onboarding experience sets up an employee for success that will pay strong dividends to the company…. Read More»

trust issues

Trust Issues: What Happens When You Trust Your Customers

It is hard to have a positive relationship with someone you don’t trust. When you don’t trust someone, it’s hard to believe they have your best interests at heart. Without trust, there can be no true partnership. The thing most of us don’t realize is that trust issues affect more than just our personal lives, they impact our business relationships as well…. Read More»

recognizing employees

Why Are You Recognizing Employees in the First Place?

Many companies and organizations set themselves up with recognition and reward programs aimed at recognizing employees without putting thought behind why they do so. To quote Simon Sinek from his thought-provoking book, Start with Why: How Great Leaders Inspire Everyone to Take Action: “There are only two ways to influence human behavior: you can manipulate […] Read moreRead More»

employee experience

Wells Fargo: An Object Lesson in the Connection Between the Employee Experience and the Customer Experience

It’s been a tough few weeks for Wells Fargo, and that’s probably a colossal understatement. Once considered a pillar of the banking industry, Wells Fargo’s positive reputation is now as mythical as the phony customer accounts its employees created in order to meet sales quotas and keep their jobs. Instead of creating an employee experience aligned with Wells Fargo’s values, they created an environment where employees who missed their targets had to work overtime or on the weekends…. Read More»

disengagement

Leadership Coaching Can Solve Your Disengagement Problem [Infographic]

How can employers give their staff a boost and get them engaged in their work? The infographic below, compiled by MyWorkNinja, a service that connects people with ICF certified executive coaches, demonstrates how leadership coaches can empower employees with the tools they need to set personal and professional goals, develop new skills, and achieve a better work-life balance, all through individualized career development strategies…. Read More»

appreciation

Should Employee Appreciation Be Entirely Performance-Based?

One of the most frequent questions asked when I’m consulting a business is: Should you show appreciation to someone who isn’t performing well? Tension exists in the world of recognition, employee engagement, and appreciation. There are differences of opinion on the relationship between an employee’s performance and when, or how, you recognize them. Should you recognize an employee if they aren’t doing well in all areas of performance?… Read More»

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