trust issues

Trust Issues: What Happens When You Trust Your Customers

It is hard to have a positive relationship with someone you don’t trust. When you don’t trust someone, it’s hard to believe they have your best interests at heart. Without trust, there can be no true partnership. The thing most of us don’t realize is that trust issues affect more than just our personal lives, they impact our business relationships as well…. Read More»

recognizing employees

Why Are You Recognizing Employees in the First Place?

Many companies and organizations set themselves up with recognition and reward programs aimed at recognizing employees without putting thought behind why they do so. To quote Simon Sinek from his thought-provoking book, Start with Why: How Great Leaders Inspire Everyone to Take Action: “There are only two ways to influence human behavior: you can manipulate […] Read moreRead More»

employee experience

Wells Fargo: An Object Lesson in the Connection Between the Employee Experience and the Customer Experience

It’s been a tough few weeks for Wells Fargo, and that’s probably a colossal understatement. Once considered a pillar of the banking industry, Wells Fargo’s positive reputation is now as mythical as the phony customer accounts its employees created in order to meet sales quotas and keep their jobs. Instead of creating an employee experience aligned with Wells Fargo’s values, they created an environment where employees who missed their targets had to work overtime or on the weekends…. Read More»

disengagement

Leadership Coaching Can Solve Your Disengagement Problem [Infographic]

How can employers give their staff a boost and get them engaged in their work? The infographic below, compiled by MyWorkNinja, a service that connects people with ICF certified executive coaches, demonstrates how leadership coaches can empower employees with the tools they need to set personal and professional goals, develop new skills, and achieve a better work-life balance, all through individualized career development strategies…. Read More»

appreciation

Should Employee Appreciation Be Entirely Performance-Based?

One of the most frequent questions asked when I’m consulting a business is: Should you show appreciation to someone who isn’t performing well? Tension exists in the world of recognition, employee engagement, and appreciation. There are differences of opinion on the relationship between an employee’s performance and when, or how, you recognize them. Should you recognize an employee if they aren’t doing well in all areas of performance?… Read More»

rewards

Recognition and Rewards Are Two Different Things

It’s about time someone demystified and explained the differences between recognition and reward. Recognition and reward are two completely different things and are used for different purposes. Some people and their organizations tend to see the two as being one and the same. I’ve seen way too many managers and employees not understanding either the subtle, or even the more obvious, differences between rewards and recognition. Unfortunately, even professional and industry trade associations perpetuate the problem with no uniform vocabulary or definition…. Read More»

Employee Recognition Programs: A Guide [Infographic]

Every organization’s most valuable asset is the same: its employees. Motivating employees to do a great job is extremely important, but it is easier said than done. The following infographic offers an overview of building engagement and enhancing productivity. Recognizing employee performance is the best way to increase productivity, and improve workforce engagement and retention. The infographic is a complete guide to employee recognition programs…. Read More»

employee engagement

Five Employee Engagement Ideas That Make a Difference

Employee engagement comes back to one key point: people. Bringing people together, removing barriers between people, encouraging honest and open communication, and having fun! Each of these factors increases employee engagement. And using your online community for these things can put even more power behind your engagement efforts…. Read More»

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