customer experience

Want to Deliver a Great Customer Experience? Don’t Throw Your Employees Under the Bus

Want a great customer service experience? Start with the Employee Experience. In the case of Wells Fargo, employees felt the need to stiff customers. Why? Because in order to hit bank-dictated performance targets, they had to achieve goals around numbers of new accounts opened. But here comes the catch. Wrong or right, employees felt they needed to do anything they could, including lie or cheat, to meet these targets. Even if it meant defrauding the customer…. Read More»

constructive feedback

How to Give Constructive Feedback to Your Employees [Infographic]

Human beings are complicated machines, and when something isn’t working right there’s no hard-and-fast method to fix us. When you’re results-driven and time is scarce, dealing with an employee who’s made a mistake or is consistently under-performing can be a daunting task. Naturally, you want a quick fix, but going at the problem with a hammer when soft skills and an evolved company culture are what’s needed can prove more costly than doing it right in the first place. … Read More»

negative culture

How to Avoid Creating a Negative Culture of Cynicism and Sabotage

It’s no surprise that when senior executives perceive employee apathy and read that three-quarters of their people are looking for new jobs, despite $700 million spent on engagement, they become cynics. Some may even begin to suspect that employees claim to be disengaged just so they can get new perks, but, as we’ve said, engagement works. The key to success is knowing what engagement is, how it differs from satisfaction, and how to cultivate it on an organization-wide scale. Let’s take a look at the first two issues…. Read More»

employee productivity

6 Clear Cut Ways to Improve Employee Productivity

It’s not enough to work hard; you also have to work smart. Perhaps this has been the biggest challenge for your business, figuring out how to get more from your employees without running them into the ground. Luckily, there are a few excellent practices you can adopt to improve employee productivity. The results of enacting such policies will speak for themselves…. Read More»

remote employees

Tech Trends That Turn Remote Employees Into a Cohesive Team

As remote work becomes more commonplace, it still poses a challenge for many leaders. Few are equipped to handle remote employees. It’s difficult to determine whether someone is on task, and it’s even harder to keep him engaged. When there’s no office to corral employees, it can be hard to track them down. That’s why it’s very important to leverage technology when you have remote employees. It brings people together in one digital space…. Read More»

remote employees

How to Incentivize Remote Employees

For many employers, working with remote employees has become the new normal. It’s estimated that 45 percent of Americans work from home, and 53 million work as freelancers in the United States. Many freelancers work for clients who don’t provide benefits, but an increasing number of remote employees are full-time workers who seek employers offering competitive benefit packages…. Read More»

employee engagement

5 Employee Engagement Pitfalls Senior Leadership Should Avoid

Levels of employee engagement across the nation, and even across the world, are dangerously low. According to Gallup, only 13 percent of employees worldwide feel engaged at work. That translates to about one in eight workers. It goes without saying that having 87 percent of your workforce feeling despondent and detached from their work is conducive to neither a happy nor a productive work environment…. Read More»

personal growth

The Importance of Promoting Personal Growth in Your Employees

Some leaders believe that helping employees achieve professional growth will simultaneously help them grow in their personal lives as well. In reality, however, this is a misconception that will send the wrong message to a staff. While professional growth and personal growth are both equally crucial to encourage; it’s important to draw a clear distinction between the two. Professional growth opportunities help employees excel at their jobs, while personal growth opportunities help employees find more balance and fulfillment in their everyday lives…. Read More»

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    There’s a more human way to do business.

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