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Posted by on Jul 24, 2014 in Business, Culture, Engagement, Featured, Leadership | 0 comments

Leadership Ethics: It Doesn’t Depend

Imagine recent outcomes at GM, and Toyota before it, if some frontline engineer – or even assembly line worker – used the company Intranet to say “Hey, CEO, there’s a fundamental design problem with (fill in the blank),” …and the CEO stopped production while the glitch was fixed, even if that meant months of stalled production.

Ethics today save you money tomorrow. But that’s not all.

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Posted by on Jul 23, 2014 in Communication, Culture, Engagement, Featured, Leadership | 1 comment

The Secret to Feeling More Powerful

We all want to feel powerful. But is there a shortcut we can take to get there? We all know some roles are more powerful than others. Managers, CEOs and leaders usually feel more powerful than their employees or their followers since they are the ones who control promotions, salaries, hiring and firing of their less powerful subordinates. Studies have shown that when a person feels powerful it activates certain behaviors and cognitions.

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Posted by on Jul 23, 2014 in Business, Culture, Engagement, Featured, Leadership | 0 comments

Holacracy: Putting Employees in the Driver’s Seat

Holacracy as an organizational method assumes that all employees are capable of working in flat teams, called ‘circles’ that are self-regulating. Authority and decision-making are distributed throughout these circles; managers and executives are no longer placed in a pedestal.

In a Holacracy, the organization puts emphasis on iterative governance, adaptive processes, and self-organization – and puts the employees comfortably in the driver’s seat.

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Posted by on Jul 22, 2014 in Business, Customer Service, Engagement, Featured, Leadership | 0 comments

Using Customer Service as a Competitive Differentiator

It is my opinion that delivering consistently superior customer service is one of the ONLY competitive differentiators left for most businesses and should be a key area of strategic focus by the leader. In this video I will share with you several important ideas around how to build a culture of delivering great customer service to drive higher levels of success in your business.

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Posted by on Jul 21, 2014 in Communication, Engagement, Featured, Leadership | 1 comment

6 Essential Leadership Skills for Today’s Leader

As of this month- July 2014, log on to Amazon and you’ll find 116,796 titles under the heading “Leadership”. But if you’re in too big of a hurry to read a book, open up the American Heritage Dictionary. A careful examination of the various definitions of “leader” presents a fascinating and brief explanation of great leadership.

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Posted by on Jul 21, 2014 in Business, Communication, Culture, Featured, Leadership, Recognition | 0 comments

3 Things you Forgot About Motivating People

When we think about motivation we tend to imagine people bounding around, smiling and excited to make things happen. That’s not a bad thing, but it’s not much of a recipe for long-term productivity in a work place. While I’m all for a healthy dose of inspiration, there are three things which are completely underestimated in their ability to motivate employees, and all available without delivering a stirring speech.

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Posted by on Jul 20, 2014 in Business, Culture, Engagement, Featured, Future of Leadership | 2 comments

From Control to Trust – Unleash the Rebels!

“He is totally out of control; always questioning why we do things, coming up with strange and silly ideas of how we could do things differently and showing little respect for authorities, and our well-established routines, rules and traditions. On a number of occasions he has even initiated new activities without asking for my permission. “Thank you, that is exactly what I suspected,” I answered, hung up and then called the candidate and told him that the job was his.

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