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Posted by on Sep 30, 2014 in Business, Culture, Customer Service, Engagement, Featured, Leadership, Talent, Workplace Optimism | 0 comments

Five Timeless Qualities We Should Be Encouraging in Employees

Times have changed. We are quick to explain the change by putting it down to the way our needs have altered over the years and how technology is constantly adapting to meet them. However, when it comes to what an employer expects from their employees, are things really that different?

I often think they shouldn’t be. When you strip away all the new technologies, modern processes and latest innovations much of what makes good management is still the same as what it was 100 years ago.

Here are some timeless skills and qualities we should always be thinking about when we hire, train and manage employees.

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Posted by on Sep 30, 2014 in Business, Culture, Engagement, Featured, Leadership, Workplace Optimism | 0 comments

The Role of Workplace Optimism in Building Trust

Without trust extraordinary results aren’t possible. Without trust and extraordinary results workplace optimism is absent. Without workplace optimism talented people stay away from or leave companies. What’s left? Mediocre results, missed goals and unhappy people.

Workplace optimism is not a viewpoint or belief system. It’s a cultural vibe that influences a positive work experience.

The outcomes of workplace optimism deepen and expand trust. Let’s look at the relationship.

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Posted by on Sep 29, 2014 in Business, Culture, Engagement, Featured, Future of Leadership, Leadership, Return On Morale, Strategy | 2 comments

Resilient Leadership Starts Before Needed

Seven months ago, the Rustic Crust was on track for record sales of its all-natural pizza crust. Investors were enthused about soon-to-launch products that were gluten-free, thin crusts, and basil pesto. Founder and CCEO Brad Sterl was thrilled.

Then-disaster! Fire burned the rural New Hampshire factory to the ground on March 6.

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Posted by on Sep 28, 2014 in Brand Engage, Business, Engagement, Featured, Future of Leadership, Inspirational, Leadership, Transparency | 3 comments

Why The Best Leaders View Vulnerability as a Strength

Almost everyone seems to think that being vulnerable is a bad thing – it implies that you’re weak or defenseless. In fact, when someone is willing to admit they’re vulnerable, it demonstrates a level of trust and respect with the person or people they’re opening up to. Great leaders recognize the importance of bringing vulnerability to work because it is the foundation for open and nonjudgmental communications. The boldest act of a leader is to be publicly vulnerable.

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Posted by on Sep 26, 2014 in Business, Culture, Engagement, Featured, Inspirational, Leadership, Workplace Optimism | 1 comment

Leadership Lessons From The Deli Counter

I used to work for a guy named Larry. When Larry went on a business trip or took a vacation, we missed him. We were happy when Larry came back. I want to be the guy they miss. I want to be the guy they are happy to see back.

That’s a fine personal benchmark. I don’t know Larry, but I am pretty darn sure that this benchmark has little to do with Larry’s skill or competence. This benchmark is about Larry’s personal energy.

Are you the Gilda or Frank or Larry they miss?

Consider these simple guidelines for fueling your miss-me personal energy…

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Posted by on Sep 25, 2014 in Business, company culture, Culture, Engagement, Featured | 1 comment

How Identifying Symbols Can Enhance Team Culture

It is said that a group of people is only really a team when they experience a shared identity. But it is hard to simply create an identity; usually this can only emerge. It often can’t be forced; it’s a natural process. It takes time to grow and nurture a shared feeling of belonging which holds teams, departments, and organizations together. [Magic of Teams, “Constructing a Team Identity”] You don’t develop an identity just by making people share a room or a building with each other. However, there is something you can do to help people develop an identity by themselves.

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Posted by on Sep 24, 2014 in Featured, Inspirational, Leadership | 1 comment

Choosing Respect Over Popularity

The desire to be liked derails many people. It happens a lot to adolescents and teenagers. Kids want to be accepted. They want to be popular. It’s almost always true that they wish to maintain or improve their social standing. You never see a popular kid roll up to school in the morning, pause, and think deeply about how to become unpopular.

It doesn’t happen. The popular kids want to stay popular. The unpopular kids wish they were popular. That leads to many bad decisions for young people.

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Posted by on Sep 24, 2014 in Business, Engagement, Featured, Inspirational, Leadership | 0 comments

Rising to the Human Challenge

All business has a human side. Part of it is the obvious one – human resources. Part of it is the fundamental one – customers. Part of it is what makes work satisfying rather than draining – acting like a human being.

The human side of business isn’t easy. It can be difficult to get right and is sometimes emotionally gruelling. But those difficulties are a challenge that we have to rise to, and sometimes they’re what makes the human side worthwhile.

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Posted by on Sep 23, 2014 in Business, Communication, Engagement, Featured, Leadership, Transparency | 0 comments

How to Practice the MOST Human Thing

Great workplace environments have many common characteristics. But almost all of them come back to the same common denominator… respect. Great colleagues and business leaders treat people with respect. Period. Full Stop.

And one of the most fundamental demonstrations of respect is the ability to listen to what others have to say, without interrupting them, without judgment, and without disdain. If we want to be respectful of the people we work with, we have to, first and foremost, be willing to listen to their opinion and treat that opinion with respect… even if it differs from our own.

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Posted by on Sep 22, 2014 in Business, Culture, Engagement, Featured, Leadership, Strategy, Workplace Optimism | 4 comments

The Culture Change Journey Essentials: a compass, a roadmap, and a guide

Part one of this article covered the importance of understanding how cultures evolve as a foundation for improving how leaders manage work on specific performance priorities, challenges, or goals. These insights serve as a “compass” for leaders and dramatically increase the likelihood of achieving results. Leaders also need a clear roadmap and guide to manage the performance improvement journey, especially if a major culture issue (teamwork, discipline / organization, creativity / innovation, etc.) is impacting results.

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