new hires

6 Ways Managers Can Engage and Retain New Hires

Starting a job is an exciting and scary moment for new hires. The first 90 days of employment are a critical time when they develop lasting opinions about their workplace that will affect their future performance. When handled well, the onboarding experience sets up an employee for success that will pay strong dividends to the company…. Read More»

gender bias

Gender Bias: The Trap of the Bossy Leader [Infographic]

The issue of gender parity in leadership roles has received a lot of attention from the business community in recent years. Progress is being made as more and more companies fill executive positions with qualified female candidates. What is often overlooked, however, is the very real gender bias faced by women who already serve in leadership roles. Many female leaders are trapped by the perception that they have to behave in accordance with traditional male stereotypes in order to be effective, but the truth is that most of the traits traditionally exhibited by each gender are seen as equally effective…. Read More»

The Nuanced Truth about True Happiness at Work

We all want to feel good and true happiness is the answer, right? Well, according to Harvard Medical School psychologist, Dr. Susan David, it’s more nuanced than “happiness equals goodness.” In Dr. David’s book Emotional Agility, she writes, “The paradox of happiness is that deliberately striving for it is fundamentally incompatible with the nature of happiness itself.” … Read More»

business morality

A Political Argument for Increased Business Morality

I’ve always been cautious about mixing social morality and business morality. This is in part because I’m cautious about the ways powerful entities like commercially successful enterprises can too-easily force the leaders’ narrow personal values on their employees, community and customers. But this presidential election has me rethinking my caution…. Read More»

employee experience

Wells Fargo: An Object Lesson in the Connection Between the Employee Experience and the Customer Experience

It’s been a tough few weeks for Wells Fargo, and that’s probably a colossal understatement. Once considered a pillar of the banking industry, Wells Fargo’s positive reputation is now as mythical as the phony customer accounts its employees created in order to meet sales quotas and keep their jobs. Instead of creating an employee experience aligned with Wells Fargo’s values, they created an environment where employees who missed their targets had to work overtime or on the weekends…. Read More»

business intelligence

3 Ways to Tear Down Silos and Boost Your Business Intelligence

Business intelligence departments are the visionaries of organizations. They’re focused on the next generation of products. So they often don’t feel a need to be in constant contact with IT or marketing teams. Likewise, the IT and marketing employees tend to stick to their own departments, preferring to work and socialize with those who are cut from the same professional cloth. Most leaders see this separation as a positive one; they think a little competition among departments improves performance. But that bias, grouping like with like, is also what drives us to create silos in our businesses, and it’s a habit we need to break…. Read More»

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