deliver service

Deliver Service Unleashed: Giving Your Customers Your All

Service unleashed is all about being really, really good. It means customers experiencing you raising your hand as high as you can – right out of the blocks. The pursuit of excellence says to your colleagues and customers, “You are so important to me that you get my absolute best.” “Being really, really good” includes service with an attitude — an unmistakable disposition of passion and confidence…. Read More»

collaboration

5 Strategies to Effectively Integrate Collaboration and Competition

Collaboration has certainly become a buzzword in business circles — and with good reason. The ability to work together with both internal and external teams will make or break a business. But some see collaboration and competition as two opposing ends of a spectrum; you get one or the other. Fortunately, it’s not an either/or. Building a successful collaborative culture, while maintaining competitive success, requires business leaders to understand the meanings and advantages (and even disadvantages) of both styles, and what these mean to business success.
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remarkable customer service

What are the Secrets of Profoundly Remarkable Customer Service?

hink back over the greatest service experiences of your life; the ones that impacted you so profoundly that today you still enjoy remarking about them. Not, those great experiences you enjoyed and then forgot after a week. Rather, those you will remember the rest of your life – the experiences that touched you in a deeply compelling way. What were the features of these profoundly remarkable customer service experiences? What made them implant so deeply they are easily recalled; so influentially they are enthusiastically shared?… Read More»

sabotage

How To Sabotage Your Ideas and Influence (Part Two)

You have a great idea which you know will be successful. Now you need to get buy-in from others to bring it to reality. While everyone possesses the ability to influence others to some degree, if you aren’t careful, you just may sabotage your own idea before it even gets off the ground. We started this list of influence sabotage traps in part one of this article…. Read More»

influence

How To Sabotage Your Ideas and Influence (Part One)

You already know that launching and developing a good idea takes massive amounts of influence. Many fantastic ideas lie on the ash heap of history merely because someone couldn’t influence others to adopt the idea. But you may not realize that you might be sabotaging your own idea and influence. Often, the selling of an idea was actually sabotaged by the creator because he or she hadn’t developed the skills to persuade others to give credence to the idea…. Read More»

talent hoarding

Talent Hoarding is Hurting Your Business, But You Can Fix It [Infographic]

Employees who want to advance are the ones who contribute the most to company growth. However, when employers fail to help their employees learn and develop professionally, they stagnate and suffer from the horrible side effects of talent hoarding. Talent hoarding occurs when companies keep the best employees in their current roles and don’t provide them with any advancement opportunities or career development. How can companies solve this problem?
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innovation

Innovation: Are You Innovative Enough in Your Approach

Innovation has become the workout regimen of the business world. Companies all claim to do it, or like to believe they do, but, very few actually see results. It’s not the innovation or the exercise itself that fails to deliver; it’s the approach. Just as running 10 miles a day won’t land you the perfect body, creating an innovation team and setting it free won’t translate to industry-changing products… Read More»

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