Times have changed: same-sex marriage is now legal, workplaces are becoming increasingly inclusive, and the government has begun cracking down on employees who are classified as independent contractors. As 2016 gets underway, legal, cultural and societal changes have had a tremendous impact on the workplace and caused organizations to reevaluate their policies and practices. It’s a new era for leaders and how they manage their employees…. Read More»
Most people readily understand that trust (or lack thereof) will potentially impact every measure of success in our professional and personal lives. It’s relatively easy to understand the impact of a lack of trust between customers and any business. If customers don’t trust a brand, or a salesperson, because of a poor customer experience or […] Read more… Read More»
The beautiful new Fairmont Pacific Rim hotel on the waterfront in downtown Vancouver, BC was truly enchanting. My guest room had a spectacular panoramic 21st floor view of the Salish Sea. But, the best feature was displayed on the high tech, industrial strength work desk — a circular box of Pick-Up-Sticks, an antique yoyo in […] Read more… Read More»
Truth is a gauge on the face value of our dealings. It is “cross your heart and hope to die” feature that leaves us not needing to look over our shoulders or double-check the numbers.
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Leadership skills inherently exist in every human being; the ones who realize their potential and surface their skills through expressiveness can become leaders. A leader of great esteem is recognized for their ability to communicate effectively, and writing skills are at the top of the list when it comes to communication methods in this technology driven age…. Read More»
Start your 2016 leadership strategy with a sense of renewal by considering the following question:
Is inspirational leadership the holy grail of leadership?
I define such a pinnacle – the holy grail of leadership – as that which engenders the highest levels of employee engagement and commitment…. Read More»
Let’s face it, no matter how nicely someone may criticize you, it’s never a pleasant experience and can easily leave you feeling bruised, defensive, or both. But criticism can be incredibly valuable if you learn how to sort the wheat from the chaff, leave the bruised emotions behind and take the feedback to improve yourself […] Read more… Read More»
The foundation of any relationship? Trust. It makes sense then, that trust is also the key ingredient in developing successful relationships at work. And in a cross-generational workplace, we must know how trust is defined by different generations. Why is Trust Often Hard to Maintain at Work? Too often, the primary goal of an old-school […] Read more… Read More»
Poor communication impacts businesses in a number of key ways. According to HR Magazine, say they regularly get unclear directions. This obviously has an impact on productivity, and will also increase employee turnover. In the IT world, 28 percent of professionals report poor communication is the main cause for the failure to deliver work on time. […] Read more… Read More»
Every person, unit, and organization on the planet has a happiness laser. It is the amount of joy-filled light, energy, and attentiveness one concentrates on another. And, organizations whose happiness laser registers a high candlepower have a much greater emotional connection with the recipients of that light. “Candlepower” is largely an obsolete term but is still sometimes used to describe the luminous intensity of high-powered flashlights and spotlights. So, if the candlepower of customer experience was unbundled like the colors of the rainbow, what might it contain?… Read More»