Let’s get one thing clear up front; too many companies today fail to be pro-employee. The traditional, ubiquitous mindset regarding the employer-employment arrangement has been a barrier to humanizing and modernizing the workplace. Advancements in this area, however, would promote a pro-employee movement and would bring mutually beneficial advancements that are both pro-employee and pro-company…. Read More»
You’ve downed your third cup of coffee since 6:30 am. Your next online meeting is in five minutes and the Blue Screen of Death taunts you from your computer screen. You get a message from your boss asking when you’ll be done with the draft proposal you promised you’d get to last week. An invitation to […] Read more… Read More»
In the business world, we like to throw around buzzwords that sound good but actually mean very little. One of those is “influential.” When we say we want “influential” leaders, or leaders who can “influence” people, what do we actually mean? What are the qualities of influential leaders, and how can you help leaders in your company incorporate them in their leadership training programs?… Read More»
hink back over the greatest service experiences of your life; the ones that impacted you so profoundly that today you still enjoy remarking about them. Not, those great experiences you enjoyed and then forgot after a week. Rather, those you will remember the rest of your life – the experiences that touched you in a deeply compelling way. What were the features of these profoundly remarkable customer service experiences? What made them implant so deeply they are easily recalled; so influentially they are enthusiastically shared?… Read More»
Most leaders appreciate the importance of leadership, culture, and engagement within their organizations. While they may not consciously think about the impact on individuals from a human perspective, managers sense these concepts are critical to healthy organizational performance. However, these three areas are often addressed individually, as if one doesn’t interact with the others. This leads to a disconnected organization…. Read More»
We recently talked with authors Tracy Maylett, Ed.D and Matthew Wride, J.D., P.H.R. about their new book, The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results. The book explores what is shaping up to be the hot HR topic of 2017—the employee experience. Mayett and Wride are chief executives at DecisionWise…. Read More»
If put on the spot, I bet anyone could name a manager who inspired or encouraged them. Would your team recognize you as one of their most successful managers? Successful managers motivate employees while also creating a stable, enjoyable working environment. With managers increasingly considering employee engagement, why is the number of engaged employees still so low?
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It goes without saying that an organization’s employee experience is heavily influenced by a founder and those key individuals who are at the organization’s helm. From a cultural perspective, it’s natural to adapt workplace customs to meet the needs (but mostly demands) of those who were, or are, driving the organization towards success. An organization’s customs and values, however, need to be intentional rather than reactive. Here are a few amusing stories to help illustrate how crazy life can be when the boss’s eccentricities dominate the Employee Experience.
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Here’s Chris’ second Culture Leadership Charge video episode exclusively for Switch and Shift viewers. In these crisp, concise segments, Chris outlines proven practices for creating a purposeful, positive, productive work culture. In this episode, Chris describes five levels of organizational cultural health as detailed in his Amazon best-selling book, The Culture Engine. From worst to best, those […] Read more… Read More»
Dedicated and driven employees are a great asset to any business. Without staff, your business wouldn’t function and you’d struggle to manage daily operations single-handedly. To ensure your business maintains high levels of efficiency and productivity, you must do everything you can to ensure your employees feel engaged and appreciated for their hard work. In other words, you need to keep your employees happy…. Read More»