With employee productivity so crucial to business growth, it should be encouraging to companies to learn that employee happiness is so closely connected to their performance, because employee happiness is not a myth; it can and does exist.Read More
Years ago, when I was just at the beginning of my speaking career, before I really launched my leadership practice, my keynotes and other talks were on customer service as a competitive differentiator in business. Many of my audiences at that time were small business owners, so I made sure I left them with concrete advice to take back to their staff that they could institute the very next day.Read More
Those working in business, steeped in the depths of economics and the logic born by Adam Smith, like to think that we look at the world through more enlightened eyes. We see invisible chains of cause and effect all around us, built on supply and demand.
But there are hidden hands suggested by other fields of study, like the theory of evolution.Read More
In order for companies to develop a culture of innovation, the people involved in innovation (from the practitioners to the executives to the broader employee base) must be able to communicate effectively about innovation — and they aren’t.
We recently conducted a survey of our global panel of innovation practitioners about the challenges associated with communicating about innovation in their companies. One topic we explored was the prevalence of companywide definitions for innovation-related terms.Read More
If you are an insulated leader, you are missing the big picture. As a result, you are making decisions based upon poor—sometimes misleading—information. In today’s climate, you cannot afford to misinterpret the variables that make up your opportunity for a winning equation. As such, you need to remain aware of the insulation effect, or R-value, of your team by watching for these clues:Read More
All around us are thought leaders who know that being “human first” must be a core characteristic. That focusing on building a positive, enabling work environment makes us far more productive. That engaging with employees and customers – as fellow humans worthy of respect – pays huge dividends. And that leading from a motivating, empathetic position is good for both our people and our profits.
It is those thought leaders we honor now.Read More
When Yahoo’s CEO, Marissa Mayer, decided to eliminate telecommuting last year, there was backlash on both sides of the debate. For one side, Yahoo’s decision signaled the end of telecommuting and work flexibility as we know it. But for the other side, Mayer and her senior management team simply served as an example of the out-of-date managerial styles that will someday be far behind us. One year later, it seems that telecommuting and flexible work options are indeed growing trends, and that’s because smart leaders embrace work flexibility.
Here are three reasons why smart leaders embrace flexible work options.Read More
Most of us experience a wonderful and rewarding feeling when someone recognizes us for a meaningful contribution we have made or for a special quality or characteristic we have. Most people enjoy that warm feeling that comes when we feel special – when we know that we matter. When we feel valued and appreciated, we feel energized, are more productive, feel connected, and do our best work. When employees are engaged, organizations excel and become more profitable.Read More
Language is the currency of human interaction. It matters – a lot, actually. What we say, including the words we choose to say it with, says everything about us. We use language to put our best foot forward at the workplace and in social situations, so… let’s be sure that foot isn’t covered in dung, shall we?Read More