international business

4 Translation Apps to Ease International Business Communication

English is generally viewed as the international business language, but that doesn’t mean you can coast on the expectation that everyone speaks it. Learning a few phrases in the local language shows respect for your associates and their culture and can serve as a great icebreaker. As the world becomes more globalized, however, many companies may expect you to have skills in more than one language (or at least the tenacity to find language support in foreign markets).
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recognition

Employee Recognition Programs: A Guide [Infographic]

Every organization’s most valuable asset is the same: its employees. Motivating employees to do a great job is extremely important, but it is easier said than done. The following infographic offers an overview of building engagement and enhancing productivity. Recognizing employee performance is the best way to increase productivity, and improve workforce engagement and retention. The infographic is a complete guide to employee recognition programs…. Read More»

managing change

Three Key Tips for Managing Change as a New CEO

When a new CEO takes the helm, a certain number of doors and windows for managing change will open, for a limited amount of time, and then shut again. These are opportunities to change the status quo, move in a new direction, or even change the culture. So as a CEO, how do you make the most of this fleeting opportunity? Here are some tips…. Read More»

employee engagement

Five Employee Engagement Ideas That Make a Difference

Employee engagement comes back to one key point: people. Bringing people together, removing barriers between people, encouraging honest and open communication, and having fun! Each of these factors increases employee engagement. And using your online community for these things can put even more power behind your engagement efforts…. Read More»

customer experience

Want to Deliver a Great Customer Experience? Don’t Throw Your Employees Under the Bus

Want a great customer service experience? Start with the Employee Experience. In the case of Wells Fargo, employees felt the need to stiff customers. Why? Because in order to hit bank-dictated performance targets, they had to achieve goals around numbers of new accounts opened. But here comes the catch. Wrong or right, employees felt they needed to do anything they could, including lie or cheat, to meet these targets. Even if it meant defrauding the customer…. Read More»

constructive feedback

How to Give Constructive Feedback to Your Employees [Infographic]

Human beings are complicated machines, and when something isn’t working right there’s no hard-and-fast method to fix us. When you’re results-driven and time is scarce, dealing with an employee who’s made a mistake or is consistently under-performing can be a daunting task. Naturally, you want a quick fix, but going at the problem with a hammer when soft skills and an evolved company culture are what’s needed can prove more costly than doing it right in the first place. … Read More»

customer service

Monogram Customer Service with Your Signature Passion

Most customer service relationships do not end with a storm of sound and fury. Most do not end in a fit of dissonance or a caustic conflict. Most companies “vanilla” customer service to death. It is death by indifference, monotony, and negligence. When someone asked my wife the secret of our 50-year marriage, she quickly said, “We got married, but we never quit dating.” Customer relationships are like that as well. They thrive on a rich flavor of engagement, like Neapolitan or spumoni, not plain vanilla…. Read More»

negative culture

How to Avoid Creating a Negative Culture of Cynicism and Sabotage

It’s no surprise that when senior executives perceive employee apathy and read that three-quarters of their people are looking for new jobs, despite $700 million spent on engagement, they become cynics. Some may even begin to suspect that employees claim to be disengaged just so they can get new perks, but, as we’ve said, engagement works. The key to success is knowing what engagement is, how it differs from satisfaction, and how to cultivate it on an organization-wide scale. Let’s take a look at the first two issues…. Read More»

new leaders

New Leaders: The Rise of Millennials in Leadership Roles [Infographic]

Millennials have been entering the workforce in droves over the past decade. They have been gaining experience, learning to succeed, and rising steadily through the corporate ranks. Every day for the next 19 years, 10,000 baby boomers will reach retirement age, leaving opportunities for new leaders to take the reins of the Global economy. Many of those new leaders will be millennials…. Read More»

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