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4 Essential Changes for Current Workplace Challenges

Times have changed: same-sex marriage is now legal, workplaces are becoming increasingly inclusive, and the government has begun cracking down on employees who are classified as independent contractors. As 2016 gets underway, legal, cultural and societal changes have had a tremendous impact on the workplace and caused organizations to reevaluate their policies and practices. It’s a new era for leaders and how they manage their employees…. Read More»

trust

Why Your Employees Don’t Trust You: What to Do About it?

Most people readily understand that trust (or lack thereof) will potentially impact every measure of success in our professional and personal lives. It’s relatively easy to understand the impact of a lack of trust between customers and any business. If customers don’t trust a brand, or a salesperson, because of a poor customer experience or […] Read moreRead More»

Candlepower

The Importance of Luminosity in the Customer Experience

Every person, unit, and organization on the planet has a happiness laser. It is the amount of joy-filled light, energy, and attentiveness one concentrates on another. And, organizations whose happiness laser registers a high candlepower have a much greater emotional connection with the recipients of that light. “Candlepower” is largely an obsolete term but is still sometimes used to describe the luminous intensity of high-powered flashlights and spotlights. So, if the candlepower of customer experience was unbundled like the colors of the rainbow, what might it contain?… Read More»

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    There’s a more human way to do business.

    In the Social Age, it’s how we engage with customers, collaborators and strategic partners that matters; it’s how we create workplace optimism that sets us apart; it’s how we recruit, retain (and repel) employees that becomes our differentiator. This isn’t a “people first, profits second” movement, but a “profits as a direct result of putting people first” movement.

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