With summer come thoughts of sunny beaches and lazy days filled with sunscreen and exotic, tiny-umbrella-adorned drinks. At least, that’s where our thoughts are. First we have to deal with Mid-Year Performance Reviews. Although reviews are becoming a thing of the past, replaced by more frequent, regular feedback, they remain in widespread use. They also remain a significant source of stress for managers and employees alike. That stress stems primarily from our discomfort expressing and accepting negative feedback…. Read More»
Not long ago, promotions went to employees with the most technical expertise. Companies bent over backward to gain specialized industry knowledge, so it made sense to promote based on its merit. But the times, as they say, are a-changin’. At a certain point in history, technical ingenuity began to take a back seat to interpersonal skills and emotional intelligence. In fact, a recent study by Harris Poll found that 77 percent of employers believe these “soft skills” are as important as talents directly related to specific job functions…. Read More»
I once worked in an office where, at some point along the way, management instituted the policy that creatives shouldn’t communicate directly with managers in charge of client services. Staff managers were interlocutors with whom we creatives communicated with client services. As a result it took hours, and sometimes days, to perform tasks we could have done in minutes. Let’s just say the system was flawed because, without open communication, it created frustration…. Read More»
The responsibilities of any business leader include setting company goals and developing plans to reach them. Setting goals, however, is only half the battle. To achieve success, you need your employees to buy into those goals and dedicate themselves to meeting them. You can’t run the business by yourself, but your employees can’t help you if they don’t know what you want to accomplish. So, how do you effectively share company goals with your employees? We asked the experts at the Young Entrepreneur Council (YEC) to weigh in.
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Accountability is both the sweet spot and Achilles heel of many leaders. Leaders learn early the importance of “holding associates accountable” for results. Despite its downbeat reputation accountability, effectively executed, remains the keystone for trust between leaders and associates, and associates with their customers…. Read More»
Your employees are tough enough to handle a few negative comments. Quality employees welcome it. Really, how else could they grow personally and professionally without a few critiques? So, it’s no surprise two-third of employees who responded in the What’s New In Employee Management Trends report by my company, Quantum Workplace, want immediate feedback – even when it’s negative…. Read More»
You followed your entrepreneurial spirit, came up with an idea, raised capital and started your own company. Now you spend a great deal of energy keeping your customers, suppliers and employees happy. But are you forgetting someone? What about your shareholders? We asked members of the Young Entrepreneur Council for their advice on how to maintain a positive, open relationship with shareholders…. Read More»
We typically think of customer contact “feedback” and evaluation as judgmental opinions, not as instructive information. We think we need cold, hard data to instigate accurate change. Consider the word itself. “Feeding back” implies nurturance, like returning important nutrients to the soil through fertilizer. Customers will more likely give you their lessons that “fertilize” your customer service if you approach them as a student eager for a lesson rather than as a student uneasy about getting a grade…. Read More»
Marketing and public relations’ role within professional organizations has shifted drastically with the advent of the online community. Now there’s a greater emphasis placed on storytelling. Traditionally, organizations would simply broadcast news, or channel it through the media – observe the reaction, then respond on a flexible timetable. Today, branding isn’t simply about beaming out a message. It’s about building trust with end-users, telling a compelling story and creating two-way social streams of dialogue…. Read More»
If put on the spot, I bet anyone could name a manager who inspired or encouraged them. Would your team recognize you as one of their most successful managers? Successful managers motivate employees while also creating a stable, enjoyable working environment. With managers increasingly considering employee engagement, why is the number of engaged employees still so low?
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