The Case For Keeping Commitments

I suppose we can claim no harm/no foul on commitments to projects of our own choosing that we later go rogue on. Who really needs another cross stitch and if all tables were beautifully finished why would we need table cloths? The same can’t be said of commitments that we make to others, whether personally or professionally. Commitments we make to people are important – not only for they mean to them, but also for what they make of us. … Read More»

How to Change Your Company Culture One Meeting at a Time

Be it General Motors, the Veterans Administration, or the U.S. Congress, the answer to the problems these organizations face is always the same: change the organization’s culture.

Culture change appears to be a daunting task. A task so big, so formidable, we don’t even know where to start. So we give up. We go along all the while blaming the culture for the way things are. This is convenient, but hardly useful…. Read More»

Communication That Encourages Collaboration

“Yes, and” is a powerful tool for collaboration, negotiation and effective communication. The concept of “Yes, and” comes from the improvisational stage, and over the last 15 years, I’ve seen it transform leaders and teams across industries. Unfortunately, a lot people think that “Yes, but” is the same thing, when actually it is an ugly, nasty, evil twin to “Yes, and.”… Read More»

The Connection Between Employee Engagement and Emotional Intelligence

In today’s marketplace, business leaders can’t succeed without the ability to communicate effectively with others, manage their emotions and collaborate on finding solutions to pressing challenges. Perhaps most importantly, they have to be able to connect with employees on a human level, a trait that requires both understanding and empathy…. Read More»

Be The Leader You Wish To Follow

Want to be trusted? Don’t seek it out. Trust is something you earn, not something you ask for or demand. It doesn’t work that way. Think of trust as a result, not an action itself.

It’s important (and far more fruitful) for a leader to strive to be trustworthy instead of trusted. But trustworthy isn’t an action either. You can’t declare yourself trustworthy, much as crooks and con men, used car dealers and self-described “trusted advisors” throughout time have tried. Being trustworthy is also a result, not an action itself…. Read More»

Ignite Business Results through Strategic Conversations

Part of the equation to do work that matters is to know when to engage in strategic conversations. Strategic conversations are purposefully designed conversations intended to produce high-stakes outcomes that deliver results at a critical time for the business. Think of them as the antithesis of meetings-as-usual…. Read More»

On Becoming a July 4th Leader

All major decisions come with consequently major consequences that must be identified and reconciled. As a leader, you have the responsibility for managing risk and determining which consequences are worth overcoming in order to reap the rewards of your decisions. Risk management, therefore, becomes a cornerstone of great leadership, in business as in war and politics…. Read More»

3 Lessons in Building Community from Leaders

As someone knowledgeable and often looked at as a leader in the community building field, many would think I wouldn’t have much to learn. But one lesson I’ve learned is that in this rapidly evolving field, or any field, not one person knows everything and we all can become better leaders when we open ourselves up to learning and understanding…. Read More»

  • footer-logo

    There’s a more human way to do business.

    In the Social Age, it’s how we engage with customers, collaborators and strategic partners that matters; it’s how we create workplace optimism that sets us apart; it’s how we recruit, retain (and repel) employees that becomes our differentiator. This isn’t a “people first, profits second” movement, but a “profits as a direct result of putting people first” movement.

  • Connect



    email: connect@switch&shift.com
    1133 Ferreto Parkway
    Dayton, NV 89403


    Terms & Conditions  |  Privacy Policy

    Newsletter Subscription

    Do you like our posts? If so, you’ll love our frequent newsletter! Sign up HERE and receiveThe Switch and Shift Change Playbook, by Shawn Murphy, as our thanks to you!
  • Contact Us

    Time limit is exhausted. Please reload the CAPTCHA.