You followed your entrepreneurial spirit, came up with an idea, raised capital and started your own company. Now you spend a great deal of energy keeping your customers, suppliers and employees happy. But are you forgetting someone? What about your shareholders? We asked members of the Young Entrepreneur Council for their advice on how to maintain a positive, open relationship with shareholders…. Read More»
We typically think of customer contact “feedback” and evaluation as judgmental opinions, not as instructive information. We think we need cold, hard data to instigate accurate change. Consider the word itself. “Feeding back” implies nurturance, like returning important nutrients to the soil through fertilizer. Customers will more likely give you their lessons that “fertilize” your customer service if you approach them as a student eager for a lesson rather than as a student uneasy about getting a grade…. Read More»
Marketing and public relations’ role within professional organizations has shifted drastically with the advent of the online community. Now there’s a greater emphasis placed on storytelling. Traditionally, organizations would simply broadcast news, or channel it through the media – observe the reaction, then respond on a flexible timetable. Today, branding isn’t simply about beaming out a message. It’s about building trust with end-users, telling a compelling story and creating two-way social streams of dialogue…. Read More»
If put on the spot, I bet anyone could name a manager who inspired or encouraged them. Would your team recognize you as one of their most successful managers? Successful managers motivate employees while also creating a stable, enjoyable working environment. With managers increasingly considering employee engagement, why is the number of engaged employees still so low?
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It goes without saying that an organization’s employee experience is heavily influenced by a founder and those key individuals who are at the organization’s helm. From a cultural perspective, it’s natural to adapt workplace customs to meet the needs (but mostly demands) of those who were, or are, driving the organization towards success. An organization’s customs and values, however, need to be intentional rather than reactive. Here are a few amusing stories to help illustrate how crazy life can be when the boss’s eccentricities dominate the Employee Experience.
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You and your longtime employees have gone through a lot together. You’ve developed a special bond as the company evolved, and you might even hang out together on the weekends. What if one of these individuals began underperforming or acting dishonestly? Would you feel uncomfortable confronting him or her about it? As evidenced by Wells Fargo’s recent scandal, company leaders of all types struggle to address this scenario. In fact, more than one-third of managers admit to shrinking away from giving direct feedback to employees when they anticipate a negative reaction. … Read More»
You have a great idea which you know will be successful. Now you need to get buy-in from others to bring it to reality. While everyone possesses the ability to influence others to some degree, if you aren’t careful, you just may sabotage your own idea before it even gets off the ground. We started this list of influence sabotage traps in part one of this article…. Read More»
Many companies and organizations set themselves up with recognition and reward programs aimed at recognizing employees without putting thought behind why they do so. To quote Simon Sinek from his thought-provoking book, Start with Why: How Great Leaders Inspire Everyone to Take Action: “There are only two ways to influence human behavior: you can manipulate […] Read more… Read More»
You already know that launching and developing a good idea takes massive amounts of influence. Many fantastic ideas lie on the ash heap of history merely because someone couldn’t influence others to adopt the idea. But you may not realize that you might be sabotaging your own idea and influence. Often, the selling of an idea was actually sabotaged by the creator because he or she hadn’t developed the skills to persuade others to give credence to the idea…. Read More»
Most bosses are really good at identifying your areas of possible improvement, but typically they are really bad at identifying their areas of possible improvement. So how do we help our boss take a good look in the mirror? This is a big topic, too big to be discussed to completion in a single blog post. But the overarching themes throughout should be Trust and Respect…. Read More»