Culture Change Tips and Traps

Whether it’s the current dysfunction in the United States Congress, or airline customer service, when things are not working the way they should the answer always seems to be — change the culture. This call for cultural change often occurs without understanding the barriers to culture change, and what success requires. As a result, we fall prey to predictable traps…. Read More»

Fix the Environment, Not the People. 4 Levers for Affecting the Culture.

We know that environment has a large impact on people’s behavior, yet as leaders, we are often too quick to blame a behavior on the person rather than the culture we’ve created. This is easier, because while they are responsible for their behavior, we are responsible for the culture…. Read More»

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