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#SocialLeader Chat: Social Listening: Blowing up the Barriers Between You and the Conversation

Social networks, both internal and external, are centers for conversation for employees across the workplace and for people across the marketplace. Such conversations provide a source of tremendous insight and value about brands and companies, enabling social leaders to connect with the pulse of their workforce and their marketplace…. Read More»

How To Successfully Utilize the Employee-Service Profit Chain

Despite its early success, Sears began to have trouble when it starting diverting its attention from its retail roots. Starting in 1993, Arthur Martinez proposed a change in Sears’ culture that would focus on the level of employee satisfaction and how it impacts profits…. Read More»

Why Complaining is Good Business

There is an old management adage that comes up from time to time. And when it does, it is stated with nods, winks, and knowingness. It goes something like this, “Don’t come to me with your complaints. If you are going to complain, bring the solution —then I will pay attention.”

For the record, each time I hear ANY variation of this, I want to throw up…. Read More»

Why Leaders Should Focus on Employee Investment, not Engagement

The modern workplace is a collection of new technologies, new business strategies, and new leadership methodologies… and the same staggering number of disengaged employees.

What was once an emerging trend is now a full-blown problem that costs US businesses an estimated $450 to $550 billion each year. However, the cost of poor employee engagement is hardly confined to a monetary figure…. Read More»

Five Timeless Qualities We Should Be Encouraging in Employees

Times have changed. We are quick to explain the change by putting it down to the way our needs have altered over the years and how technology is constantly adapting to meet them. However, when it comes to what an employer expects from their employees, are things really that different?

I often think they shouldn’t be. When you strip away all the new technologies, modern processes and latest innovations much of what makes good management is still the same as what it was 100 years ago.

Here are some timeless skills and qualities we should always be thinking about when we hire, train and manage employees.
Read More»

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    There’s a more human way to do business.

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