The Connection Between Employee Engagement and Emotional Intelligence

In today’s marketplace, business leaders can’t succeed without the ability to communicate effectively with others, manage their emotions and collaborate on finding solutions to pressing challenges. Perhaps most importantly, they have to be able to connect with employees on a human level, a trait that requires both understanding and empathy…. Read More»

Be The Leader You Wish To Follow

Want to be trusted? Don’t seek it out. Trust is something you earn, not something you ask for or demand. It doesn’t work that way. Think of trust as a result, not an action itself.

It’s important (and far more fruitful) for a leader to strive to be trustworthy instead of trusted. But trustworthy isn’t an action either. You can’t declare yourself trustworthy, much as crooks and con men, used car dealers and self-described “trusted advisors” throughout time have tried. Being trustworthy is also a result, not an action itself…. Read More»

3 Vital Lessons from the Pesky Millennial Generation

In 2007, I started speaking about Those Pesky Millennials. It seemed that every business I walked into shared the same great pain:

“No work ethic. Entitled. Pain in the ass. Kids—what’s wrong with them?”

It was the pain du jour. So I added my voice to the choir of help. And what I added distilled down into this: The millennial generation may be a pampered lot, but they have a lot to teach us.

Consider these messages from Gen Why…… Read More»

Why Nothing Is Something Worth Doing

We live in a hyperactive world in which active lifestyles and overachievers are celebrated. In fact, we try to squeeze as much as we can into the day –– with no time to spare. When we’re not busy multitasking, we’re racing from activity to activity. Right? So when was the last time you did nothing, simply because you thought doing nothing was time well spent?… Read More»

Stop Being A Customer-Centric Organization

Do you know a single company that would dare pretend not to be customer-centric? By closely listening to customers, carefully studying market trends and taking their customer service at heart, companies get out of their way to exceed customer expectations, drive repeat business and boost brand recommendations. However, the effects of being customer-centric typically don’t endure, leading only to merely temporary improvements in their performances…. Read More»

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    There’s a more human way to do business.

    In the Social Age, it’s how we engage with customers, collaborators and strategic partners that matters; it’s how we create workplace optimism that sets us apart; it’s how we recruit, retain (and repel) employees that becomes our differentiator. This isn’t a “people first, profits second” movement, but a “profits as a direct result of putting people first” movement.

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