In today’s marketplace, business leaders can’t succeed without the ability to communicate effectively with others, manage their emotions and collaborate on finding solutions to pressing challenges. Perhaps most importantly, they have to be able to connect with employees on a human level, a trait that requires both understanding and empathy…. Read More»
Want to be trusted? Don’t seek it out. Trust is something you earn, not something you ask for or demand. It doesn’t work that way. Think of trust as a result, not an action itself.
It’s important (and far more fruitful) for a leader to strive to be trustworthy instead of trusted. But trustworthy isn’t an action either. You can’t declare yourself trustworthy, much as crooks and con men, used car dealers and self-described “trusted advisors” throughout time have tried. Being trustworthy is also a result, not an action itself…. Read More»
In 2007, I started speaking about Those Pesky Millennials. It seemed that every business I walked into shared the same great pain:
“No work ethic. Entitled. Pain in the ass. Kids—what’s wrong with them?”
It was the pain du jour. So I added my voice to the choir of help. And what I added distilled down into this: The millennial generation may be a pampered lot, but they have a lot to teach us.
Consider these messages from Gen Why…… Read More»
We live in a hyperactive world in which active lifestyles and overachievers are celebrated. In fact, we try to squeeze as much as we can into the day –– with no time to spare. When we’re not busy multitasking, we’re racing from activity to activity. Right? So when was the last time you did nothing, simply because you thought doing nothing was time well spent?… Read More»
In case you missed them, here are the 5 most popular articles for the month of June. Enjoy!
We are honored to serve alongside other thinkers and doers who are pioneering a new way in business and leadership. Here are a few we don’t want you to miss. Check out the other feeds here.
… Read More»
What could you, a Social Age business leader, possibly learn from a man who died more than 200 years ago, before the Industrial Age was even underway?
Only the most important lesson in leadership, that’s all…. Read More»
Do you know a single company that would dare pretend not to be customer-centric? By closely listening to customers, carefully studying market trends and taking their customer service at heart, companies get out of their way to exceed customer expectations, drive repeat business and boost brand recommendations. However, the effects of being customer-centric typically don’t endure, leading only to merely temporary improvements in their performances…. Read More»
If you had to sum up everything you believe about leadership, your core philosophy, in just one word, what word would you choose?
Would you choose Accountability? Vision? Inspiration? Resolve?
Those are all incredibly important, but there’s one that trumps these words, these skills and traits…. Read More»
Recently, our friends at IBM were kind enough to ask Mark and me a few questions about our book, A World Gone Social. The following one-minute+ YouTube video covers some of what we uncovered in five years of research…. Read More»