employee experience

Wells Fargo: An Object Lesson in the Connection Between the Employee Experience and the Customer Experience

It’s been a tough few weeks for Wells Fargo, and that’s probably a colossal understatement. Once considered a pillar of the banking industry, Wells Fargo’s positive reputation is now as mythical as the phony customer accounts its employees created in order to meet sales quotas and keep their jobs. Instead of creating an employee experience aligned with Wells Fargo’s values, they created an environment where employees who missed their targets had to work overtime or on the weekends…. Read More»

remote employees

Tech Trends That Turn Remote Employees Into a Cohesive Team

As remote work becomes more commonplace, it still poses a challenge for many leaders. Few are equipped to handle remote employees. It’s difficult to determine whether someone is on task, and it’s even harder to keep him engaged. When there’s no office to corral employees, it can be hard to track them down. That’s why it’s very important to leverage technology when you have remote employees. It brings people together in one digital space…. Read More»

Why Your Employees Don’t Trust You: What to Do About it?

Most people readily understand that trust (or lack thereof) will potentially impact every measure of success in our professional and personal lives. It’s relatively easy to understand the impact of a lack of trust between customers and any business. If customers don’t trust a brand, or a salesperson, because of a poor customer experience or […] Read moreRead More»

How to Intentionally Build Trust

You’ve probably gone to great lengths to surround yourself with honest people. They don’t lie, cheat, or steal. But trust involves much more than honesty. More frequently in the typical workplace, trust means consistency. Do you trust Kate to finish the project on time and within budget as she promised? Do you trust Carlos to build a cohesive team or will he be a divisive force in the department? Will Najma have your back when the executive team blames you for all the problems?… Read More»

The Top 10 Organizational Culture Crises of 2014

2014 was a big year for the subject of workplace culture and it ended with Merriam-Webster identifying culture as the word of the year! The decision was based on growth in the number of definition lookups during a year when numerous culture crises dominated the popular press. While culture is clearly growing as a topic of interest for CEOs, it remains an elusive subject that rocks many organizations to their core. So what were 10 of the top culture crises of 2014?… Read More»

The Top 8 Switch & Shift Series Articles

In 2014 we had our busiest year yet, providing quality content to you from a variety of different categories. We thought it would be fun to consolidate the best articles that ran in each of the series’ we hosted or co-hosted this year! So in calendar order and without further ado, here are the top articles from each series we ran in 2014. Be sure to bookmark this page, it hosts some of our (and YOUR) favorite articles last year! Enjoy!… Read More»

Top 10 Posts From The League of Extraordinary Thinkers of 2014

Our Leaguers, our term of endearment for the League of Extraordinary Thinkers, make us proud. Each of them is doing great work to make businesses more human-centered. They not only write about key topics pertinent to the human-side of business conversation, but they live it, too.

The mixture of their experience, research and writing caught your attention. This list of the 10 best posts of 2014 is as diverse as are our Leaguers.

So, as the clock inches closer to the dawn of a new year, read, reflect and learn from the 10 posts that dominated 2014…. Read More»

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    There’s a more human way to do business.

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