Trust as the Differentiator

Brad Katsuyama was a trader at the Royal Bank of Canada when he discovered how high-frequency traders were front running the market and using milliseconds to take advantage of just about everyone. Brad’s response to this inequity was to start his own exchange called the Investor’s Exchange (IEX), which comes with “speed bumps” that eliminate the advantage of high-speed investors.

While I found this story as intriguing as the other topics Michael Lewis has brought to light, it was Brad’s final comments on 60 Minutes that really caused pause and reflection. He said…… Read More»

The Five Biggest Misconceptions About Trust

a great deal of what’s written about in the public press is, frankly, nonsense. That’s “nonsense” technically speaking – as in, there’s clearly something there, but it isn’t put together in a way that makes sense.

But it doesn’t have to be that way. It’s possible to describe trust in a way that is clear, commonsensical, and allows for sensible business discussions about things like processes and economics.

All it takes is getting rid of some misconceptions. Here are the Five Big Trust Misconceptions that are the chief culprits…… Read More»

Why Trust Don’t Come Easy

What makes trust so difficult to gain and retain?
Why have we lost our trust in business, government, the media?
Even in each other?
Trust is a very simple concept.
Trust is confidence.
Confidence that what we hear or read is the truth.
Confidence in something’s or someone’s character and integrity.
Confidence that some unknown future will turn out the way we’ve been led to believe it will.
But trust don’t come easy…. Read More»

Two Trust Lessons Learned From Office Politics

As a victim of office politics, it’s very easy to start to feel powerless and to act powerlessly. It feels terrible and causes you to question who you are, whether you’re in the right career path and what your value is.

Even successful people fall into the office politics trap and begin to feel persecuted by both their colleagues and the Universe. Why?… Read More»

The Paradox of Trust, Vulnerability and Leadership

Humans tend to model the behavior they see. When leaders appear to be in control, know everything, never doubt, or never ask for help or input, employees think they have to do the same. The behavior they see and deem as acceptable is to be strong, not question, never be wrong, and always know. The opposite behavior is a sign of weakness and is unacceptable…. Read More»

The Secret To Life And 3 Ways To Implement It

When the word trust comes up, what comes to your mind? Is it someone you can trust a secret with? Or someone you know will do what they say, when they said they’d get it done? What if it’s someone you don’t know? How can you trust a stranger?

Here is the secret to life. It all starts with trust. So how do we build trust? Here are some of the fundamentals…. Read More»

Revaluing Trust

Revaluing Trust: Shifting from WHY back to HOW

We are at a global tipping point, where the significant risk and costs of dis-trust (disengaged trust) are increasingly being exposed and experienced across a range of industries and professions. What is of major concern however, is that much of the current identification and management of the risk and costs associated with dis-trust, are reactionary. In other words, the catalyst is often some level of ‘negative exposure’ occurring, which forces the hand of executive leaders to take some kind of reactionary and corrective action…. Read More»

Fingers Crossed

The Two Dumbest Words You Can Say

Trust is an aspect of leadership that is central to The Human Side of Business – as you’ve probably noticed by all of the world-class thought leaders participating in our current series on the topic. And here’s the thing about trust: you can drive a truck between the crooked politico who asks you to trust them with your vote, and the human relations expert who advises you how to build genuine, lasting trust with your staff, your peers, your customers, and your community…. Read More»

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