The Nuanced Truth about True Happiness at Work

We all want to feel good and true happiness is the answer, right? Well, according to Harvard Medical School psychologist, Dr. Susan David, it’s more nuanced than “happiness equals goodness.” In Dr. David’s book Emotional Agility, she writes, “The paradox of happiness is that deliberately striving for it is fundamentally incompatible with the nature of happiness itself.” … Read More»

recognizing employees

Why Are You Recognizing Employees in the First Place?

Many companies and organizations set themselves up with recognition and reward programs aimed at recognizing employees without putting thought behind why they do so. To quote Simon Sinek from his thought-provoking book, Start with Why: How Great Leaders Inspire Everyone to Take Action: “There are only two ways to influence human behavior: you can manipulate […] Read moreRead More»

multigenerational workforce

Age is Just a Number: How Peer-to-Peer Learning Can Strengthen a Multigenerational Workforce

Companies today face a multigenerational workforce that spans up to four generations. It’s not uncommon for a fresh-out-of-college millennial to join a company that has workers with 30 or more years of experience. Each generation brings its own values, skillsets, and contributions to the office. In theory, this diversity should be a strength, but sometimes it’s hard […] Read moreRead More»

customer experience

Want to Deliver a Great Customer Experience? Don’t Throw Your Employees Under the Bus

Want a great customer service experience? Start with the Employee Experience. In the case of Wells Fargo, employees felt the need to stiff customers. Why? Because in order to hit bank-dictated performance targets, they had to achieve goals around numbers of new accounts opened. But here comes the catch. Wrong or right, employees felt they needed to do anything they could, including lie or cheat, to meet these targets. Even if it meant defrauding the customer…. Read More»

relocating

Small Gestures Create Big Results When Relocating Employees

Moving is stressful and can limit the production capabilities of your workers. Assisting with housing, transportation, and culture shifts can make relocating employees easier, and get them back up to pre-move productivity faster. In fact, with a few small gestures, it’s possible they may even exceed their previous productivity levels. Here are some ideas on how to take an employee from Connecticut to the Corporate Offices without reducing the quality of their work…. Read More»

team efforts

Team Efforts: Smooth Dancing or Stepping on Toes?

How coordinated are team efforts in your organization? Do team members gracefully engage, solving problems and supporting each other, or are their interactions messy, frustrating, or even chaotic? Recent experiences have shed light on the latter, in many organizations. Some of the most glaring have been on a very different stage… literally…. Read More»

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