multigenerational workforce

Age is Just a Number: How Peer-to-Peer Learning Can Strengthen a Multigenerational Workforce

Companies today face a multigenerational workforce that spans up to four generations. It’s not uncommon for a fresh-out-of-college millennial to join a company that has workers with 30 or more years of experience. Each generation brings its own values, skillsets, and contributions to the office. In theory, this diversity should be a strength, but sometimes it’s hard […] Read moreRead More»

customer experience

Want to Deliver a Great Customer Experience? Don’t Throw Your Employees Under the Bus

Want a great customer service experience? Start with the Employee Experience. In the case of Wells Fargo, employees felt the need to stiff customers. Why? Because in order to hit bank-dictated performance targets, they had to achieve goals around numbers of new accounts opened. But here comes the catch. Wrong or right, employees felt they needed to do anything they could, including lie or cheat, to meet these targets. Even if it meant defrauding the customer…. Read More»

relocating

Small Gestures Create Big Results When Relocating Employees

Moving is stressful and can limit the production capabilities of your workers. Assisting with housing, transportation, and culture shifts can make relocating employees easier, and get them back up to pre-move productivity faster. In fact, with a few small gestures, it’s possible they may even exceed their previous productivity levels. Here are some ideas on how to take an employee from Connecticut to the Corporate Offices without reducing the quality of their work…. Read More»

team efforts

Team Efforts: Smooth Dancing or Stepping on Toes?

How coordinated are team efforts in your organization? Do team members gracefully engage, solving problems and supporting each other, or are their interactions messy, frustrating, or even chaotic? Recent experiences have shed light on the latter, in many organizations. Some of the most glaring have been on a very different stage… literally…. Read More»

commitment fatigue

How Commitment Fatigue Undermines Your Business

As an entrepreneur, your commitment to your business’s purpose fuels your hard work. It often can be contagious to those who work with you. When you and your employees are in sync commitment-wise, great things are possible. There is, however, a downside to high-commitment levels if they’re not kept in check. This downside is commitment fatigue.
Read More»

employee engagement

5 Employee Engagement Pitfalls Senior Leadership Should Avoid

Levels of employee engagement across the nation, and even across the world, are dangerously low. According to Gallup, only 13 percent of employees worldwide feel engaged at work. That translates to about one in eight workers. It goes without saying that having 87 percent of your workforce feeling despondent and detached from their work is conducive to neither a happy nor a productive work environment…. Read More»

  • footer-logo

    There’s a more human way to do business.

    In the Social Age, it’s how we engage with customers, collaborators and strategic partners that matters; it’s how we create workplace optimism that sets us apart; it’s how we recruit, retain (and repel) employees that becomes our differentiator. This isn’t a “people first, profits second” movement, but a “profits as a direct result of putting people first” movement.

  • Connect



    email: connect@switch&shift.com
    1133 Ferreto Parkway
    Dayton, NV 89403


    Terms & Conditions  |  Privacy Policy

    Newsletter Subscription

    Do you like our posts? If so, you’ll love our frequent newsletter! Sign up HERE and receiveThe Switch and Shift Change Playbook, by Shawn Murphy, as our thanks to you!
  • Contact Us

    Time limit is exhausted. Please reload the CAPTCHA.