Companies today face a multigenerational workforce that spans up to four generations. It’s not uncommon for a fresh-out-of-college millennial to join a company that has workers with 30 or more years of experience. Each generation brings its own values, skillsets, and contributions to the office. In theory, this diversity should be a strength, but sometimes it’s hard […] Read more… Read More»
Want a great customer service experience? Start with the Employee Experience. In the case of Wells Fargo, employees felt the need to stiff customers. Why? Because in order to hit bank-dictated performance targets, they had to achieve goals around numbers of new accounts opened. But here comes the catch. Wrong or right, employees felt they needed to do anything they could, including lie or cheat, to meet these targets. Even if it meant defrauding the customer…. Read More»
Spending more of your time working doesn’t always mean you’ll be successful. The key to being a successful person is not working more, but working less and working smarter. If you want to be one of the successful people that get more done but work less, take some time to learn from these 7 practices…. Read More»
Moving is stressful and can limit the production capabilities of your workers. Assisting with housing, transportation, and culture shifts can make relocating employees easier, and get them back up to pre-move productivity faster. In fact, with a few small gestures, it’s possible they may even exceed their previous productivity levels. Here are some ideas on how to take an employee from Connecticut to the Corporate Offices without reducing the quality of their work…. Read More»
How coordinated are team efforts in your organization? Do team members gracefully engage, solving problems and supporting each other, or are their interactions messy, frustrating, or even chaotic? Recent experiences have shed light on the latter, in many organizations. Some of the most glaring have been on a very different stage… literally…. Read More»
Young Entrepreneur Council (YEC) surveyed its North America-based members on what they can learn from Europeans about enjoying time off from work…. Read More»
As an entrepreneur, your commitment to your business’s purpose fuels your hard work. It often can be contagious to those who work with you. When you and your employees are in sync commitment-wise, great things are possible. There is, however, a downside to high-commitment levels if they’re not kept in check. This downside is commitment fatigue.
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Levels of employee engagement across the nation, and even across the world, are dangerously low. According to Gallup, only 13 percent of employees worldwide feel engaged at work. That translates to about one in eight workers. It goes without saying that having 87 percent of your workforce feeling despondent and detached from their work is conducive to neither a happy nor a productive work environment…. Read More»
Everyone wants work to be fun. Even your boss or client or customer would rather that you enjoy your work. No one wants to be around unhappy people, regardless of how productive they are. But what if you could change your business so that workers got more done because they were having fun? Enter the world of gamification…. Read More»
Today, members of the Young Entrepreneur Council (YEC) share with you some ideas to encourage employees to disconnect and recharge…. Read More»
There’s a more human way to do business.
In the Social Age, it’s how we engage with customers, collaborators and strategic partners that matters; it’s how we create workplace optimism that sets us apart; it’s how we recruit, retain (and repel) employees that becomes our differentiator. This isn’t a “people first, profits second” movement, but a “profits as a direct result of putting people first” movement.