With the holiday season over, we are all likely experiencing some stress while we try to ramp up for the new year, and manage our backlog of work and our endless stream of emails. This might be a good time to think about what we can do to reduce employee stress…. Read More»
Whether you love him or hate him, one thing is for sure with a Trump Presidency: change will happen. Over the past few years, we have proclaimed that we have entered the “Age of the Employee.” Employees have more power and options than ever before. It may be that the Trump Administration will implement efforts to turn the tide in favor of the employer…. Read More»
In the case of the holiday season, a missing part of that bigger picture is frequently a perspective on how employee objectives and company objectives align. A disconnect here is almost always the root of motivation issues, and it is no different during the month of December…. Read More»
We all want to feel good and true happiness is the answer, right? Well, according to Harvard Medical School psychologist, Dr. Susan David, it’s more nuanced than “happiness equals goodness.” In Dr. David’s book Emotional Agility, she writes, “The paradox of happiness is that deliberately striving for it is fundamentally incompatible with the nature of happiness itself.” … Read More»
Many companies and organizations set themselves up with recognition and reward programs aimed at recognizing employees without putting thought behind why they do so. To quote Simon Sinek from his thought-provoking book, Start with Why: How Great Leaders Inspire Everyone to Take Action: “There are only two ways to influence human behavior: you can manipulate […] Read more… Read More»
Studies show that Americans have a bad habit of taking their work with them when they have time off. If you’re one of these people, it may be time for a weekend disconnect. The Opposite Effect We all want to be successful. We want to impress the boss. Maybe we want to earn a few extra […] Read more… Read More»
Companies today face a multigenerational workforce that spans up to four generations. It’s not uncommon for a fresh-out-of-college millennial to join a company that has workers with 30 or more years of experience. Each generation brings its own values, skillsets, and contributions to the office. In theory, this diversity should be a strength, but sometimes it’s hard […] Read more… Read More»
Want a great customer service experience? Start with the Employee Experience. In the case of Wells Fargo, employees felt the need to stiff customers. Why? Because in order to hit bank-dictated performance targets, they had to achieve goals around numbers of new accounts opened. But here comes the catch. Wrong or right, employees felt they needed to do anything they could, including lie or cheat, to meet these targets. Even if it meant defrauding the customer…. Read More»
Spending more of your time working doesn’t always mean you’ll be successful. The key to being a successful person is not working more, but working less and working smarter. If you want to be one of the successful people that get more done but work less, take some time to learn from these 7 practices…. Read More»
Moving is stressful and can limit the production capabilities of your workers. Assisting with housing, transportation, and culture shifts can make relocating employees easier, and get them back up to pre-move productivity faster. In fact, with a few small gestures, it’s possible they may even exceed their previous productivity levels. Here are some ideas on how to take an employee from Connecticut to the Corporate Offices without reducing the quality of their work…. Read More»
There’s a more human way to do business.
In the Social Age, it’s how we engage with customers, collaborators and strategic partners that matters; it’s how we create workplace optimism that sets us apart; it’s how we recruit, retain (and repel) employees that becomes our differentiator. This isn’t a “people first, profits second” movement, but a “profits as a direct result of putting people first” movement.