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Posted by Ted Coine on May 29, 2013 in Featured, Social Era, Social Media | 4 comments

What’s The Story With That New Hashtag, #humanbiz?

Have you noticed folks have been using the #humanbiz hashtag lately on Twitter? #humanbiz is short for The Human Side of Business, our new motto at Switch and Shift....

Posted by Marilyn Suttle and Lori Jo Vest on May 28, 2013 in Customer Service, Engagement, Featured, Social Era, Social Media | 3 comments

Creating Personal Connection in an Electronically Connected World

In today’s technology-fueled world, where email, social media and other forms of electronic communication thrives, are we drawing nearer to each other, or further...

Posted by Jamie Notter on Apr 25, 2013 in Culture, Featured, Leadership, Social Era, Social Media | 6 comments

Social Business Needs a Culture of Social Leadership

I have been arguing for several years now that the real value of social media goes way beyond marketing and communications: it is teaching us a new way to lead and...

Posted by Stan Phelps on Feb 19, 2013 in 21st Century Customer Service, Business, Customer Service, Featured, Leadership, Social Era | 3 comments

On Creating Customer Loyalty

Your brand is now what your customers say it is. Companies can no longer hide behind big marketing campaigns. Ornate words and “marketing speak” can no longer mask...

Posted by Shawn Murphy and Ted Coine on Feb 11, 2013 in Books, Business, Featured, Leadership, Social Era | 17 comments

Business Growth and the Art of Building Relationships

Respect all. Admire Some. Idolize none. That is one of the most important lessons Ted Coine has ever learned. Be assured, Ted learned it through experience. As a...

Posted by Shawn Murphy on Jan 3, 2013 in Business, Featured, Leadership, Social Era, Social Media | 1 comment

Best Practices for Enterprise Social Media Management

For those executives who thought or still think that social is a fad, it’s time to reevaluate your thinking. Our very own Ted Coine is featured in a Slideshare...

Posted by Ted Coine on Dec 27, 2012 in Business, Culture, Customer Service, Engagement, Featured, Inspirational, Leadership, Return On Morale, Social Era, Talent, Transparency | 0 comments

Ted’s Top 10 Posts of 2012

You’d think it would be a cinch to identify your top posts of the last year for a year-end “Best Of” post, right? Not so fast. As we were...

Posted by Ted Rubin on Nov 15, 2012 in Business, Engagement, Leadership, Social Era, Social Media, Special Series, Winning Through Engagement | 2 comments

18 Ways to Engage and Build Teams in a Social Era

Social has taken away numerous connection barriers within the workplace, giving companies more direct access to not just push information out to their employees, but to...

Posted by Ted Coine on Sep 29, 2012 in Social Era, Social Media, Social You, Weekend Post | 5 comments

Ted’s Favorite Twitter Tools

I’m frequently asked what tools I use to make Twitter more manageable. There are no secrets here, but I realize I haven’t written about them all in one...

Posted by Shawn Murphy on Aug 8, 2012 in Business, Leadership, Social Era, Social Media | 1 comment

The Social Leader

When Charlene Li published Open Leadership my friends and I groaned. We wished we had written the book. Charlene masterfully helped us peer into the influence of social...

Posted by Ted Coine on Aug 6, 2012 in Business, Leadership, Social Era, Social Media, Talent, Transparency | 2 comments

True Transparency

Leaders: how committed are you to actual, bona fide transparency? Tell me your thoughts on the following challenge, and I’ll tell you how sincere you are to open...

Posted by Ted Coine on Jul 30, 2012 in Business, Customer Service, Inspirational, Leadership, Social Era, Social Media | 5 comments

Efficiency Kills Companies

A wise CEO believes, “A role for everyone, and everyone in her role.” …Or does he? Think of how that plays out in the enterprise. The CEO is in charge of everything, of...

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