employee experience

Wells Fargo: An Object Lesson in the Connection Between the Employee Experience and the Customer Experience

It’s been a tough few weeks for Wells Fargo, and that’s probably a colossal understatement. Once considered a pillar of the banking industry, Wells Fargo’s positive reputation is now as mythical as the phony customer accounts its employees created in order to meet sales quotas and keep their jobs. Instead of creating an employee experience aligned with Wells Fargo’s values, they created an environment where employees who missed their targets had to work overtime or on the weekends…. Read More»

business intelligence

3 Ways to Tear Down Silos and Boost Your Business Intelligence

Business intelligence departments are the visionaries of organizations. They’re focused on the next generation of products. So they often don’t feel a need to be in constant contact with IT or marketing teams. Likewise, the IT and marketing employees tend to stick to their own departments, preferring to work and socialize with those who are cut from the same professional cloth. Most leaders see this separation as a positive one; they think a little competition among departments improves performance. But that bias, grouping like with like, is also what drives us to create silos in our businesses, and it’s a habit we need to break…. Read More»

multigenerational workforce

Age is Just a Number: How Peer-to-Peer Learning Can Strengthen a Multigenerational Workforce

Companies today face a multigenerational workforce that spans up to four generations. It’s not uncommon for a fresh-out-of-college millennial to join a company that has workers with 30 or more years of experience. Each generation brings its own values, skillsets, and contributions to the office. In theory, this diversity should be a strength, but sometimes it’s hard […] Read moreRead More»

business decisions

5 Technologies That Will Transform Your Business Decisions

True success in the business world often depends making the right business decisions at the right time. This has only grown more complicated over the years as organizations are inundated with increasingly complex problems. If you feel overwhelmed at times when making these decisions, you’re not alone. But in much the same way that technology has made crucial decisions more common, it can also aid in ensuring you make the correct call.
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best product

It’s Never About Having the Best Product… or Is It?

“It’s never about the best product, and always about the strategy”. Indeed, it’s always about searching for the best strategy to deliver a cohesive, well defined product. Well, while this is largely accepted, our work with some of the most celebrated companies in the world has uncovered that the opposite is also true. In other words, that it is always about searching for the best product to execute on a well-defined strategy.
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Leadership Coaching Can Solve Your Disengagement Problem [Infographic]

How can employers give their staff a boost and get them engaged in their work? The infographic below, compiled by MyWorkNinja, a service that connects people with ICF certified executive coaches, demonstrates how leadership coaches can empower employees with the tools they need to set personal and professional goals, develop new skills, and achieve a better work-life balance, all through individualized career development strategies…. Read More»


Managing Your Boss: Establishing Trust and Respect

Most bosses are really good at identifying your areas of possible improvement, but typically they are really bad at identifying their areas of possible improvement. So how do we help our boss take a good look in the mirror? This is a big topic, too big to be discussed to completion in a single blog post. But the overarching themes throughout should be Trust and Respect…. Read More»


Should Employee Appreciation Be Entirely Performance-Based?

One of the most frequent questions asked when I’m consulting a business is: Should you show appreciation to someone who isn’t performing well? Tension exists in the world of recognition, employee engagement, and appreciation. There are differences of opinion on the relationship between an employee’s performance and when, or how, you recognize them. Should you recognize an employee if they aren’t doing well in all areas of performance?… Read More»

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    There’s a more human way to do business.

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