Every company wants to know how they can create and sustain a profitable culture that attracts and retains top talent. Fortunately, there are many companies that are experiencing tremendous growth due to some intentional shifts in culture. If you’re looking to shift gears a bit, here you will find a preview of several best-practice takeaways that can inspire engagement, loyalty, and profitability.Read More
We want to drink the kool-aid, just without the poison. Please.
“I started this company from nothing” “This is the way it’s always been done” “This is not up for discussion” “It’s my way or the highway” “Just do your job and be quiet”
Sound familiar ? Yes I know, not all leaders, owners and CEO’s think and feel this way. Unfortunately, a lot of them still do. This is for you who still do. The ones driven by ego and arrogance. It’s time for a change, my friends.Read More
This can be a turbulent time, transitioning from college to career or from career to career, and it can be easy to lose track of your sense of self. The small compromises you make to get started can lead to bigger compromises. You can go from wearing a tie every day to laughing at the boss’s jokes to going along with decisions that you don’t agree with. Along the way you slowly break down an innate power and that vital connection between the things you believe and the way that you act.Read More
You may have witnessed it yourself: living clouds created by thousands of starlings flying together, commonly referred to as ‘murmuration’. The way in which all the birds suddenly change direction or speed as if they were a single entity still remains one of nature’s secrets, with most scientists assuming starlings undertake this unique collective motion in order to reduce predation risk. In a similar way, great organizations are more than just the sum of great individuals: organizational strength, progress and resilience are determined by the extent to which individual employees ‘fly together’ as if they were a single entity working towards a common goal.Read More
Millennials, possibly more than any generation before them, crave high touch leaders; mentors and dare I say friends as bosses who are willing to have deep, meaningful conversations with them. They are sincerely interested in us sharing our wisdom and perspective, especially when we take the time to do so in a way that meets them where they are. In my conversations with them, I find myself focusing on three simple things to help them live a life of meaning and purpose:Read More
My colleague, Eric Marterella, who is as passionate a fan of the Marriott brand as you will find anywhere, gave it to me and even got it signed. The book is great, in the sense that it is both simple and profound and from a man who built a global hotel empire that is, by virtue of its corporate-wide “spirit to serve,” truly social, at scale. As Bill writes, “My dad, J. Willard Marriott, deserves a lot of the credit for creating a culture that empowers our associates to gives 100 percent day in, day out, year in, year out.”
And that culture is still thriving.Read More
Remember when the ‘water cooler conversation’ used to mean sidebar conversations in the break room? The grapevine was the extracurricular that could surely be tamed with more frequent communication.
Today, the grapevine can no longer be “managed”. It grows based on word of mouth via technology or in person. You can influence and contribute to it, but it can’t be programmed or planned from the top down. Word of mouth grows based on the decisions and interest of individuals and their willingness to recommend and engage.Read More
Have you tried having a conversation where you intentionally remove the underbrush while speaking with the intention of helping the other person? Have you intentionally structured the way you communicate to bring in the listener without dramatic flair? Imagine how much more commanding your presence would be. Upon analyzing Karé’s communication patterns, I realized that she has found a way to connect with people in a powerful way. That we could all learn from such purposeful communication patterns would be an understatement. Let me tease out three underused tactics I learned from my conversation with Karé.Read More
In organizations, there is the truth of what is happening, and then there are the stories we tell ourselves (and each other) about what is happening. In powerful organizations, the truth and the stories are closely aligned. In weaker ones, there is a disconnect, or a gap. And yes—you guessed it—having your employees making up stuff, rather than you telling them, is a sure-fire way to expand that gap.Read More
Communication is a lot like electricity in that it needs a medium or conduit through which it can flow. In business these media have been summarily dubbed “channels”. Over the past 20 years, the channels have changed a bit. We have seen the rise of email, intranets, forums, video conferencing calls and even chat applets. The more traditional channels are still in use as well, such as: meetings, one-on-one conversations and the occasional hand-written note.
The point of all of all of these channels is to find as many ways to move the same communication in order to reinforce the message. The greater and more diverse the channels, the better chance you have at your message being heard in the manner in which you need/want it to be heard. There is another channel that is not always viewed – or at least treated – as a communication channel. It carries more influence than all of the previously mentioned channels and has multiple touch-points for stakeholders. Culture.Read More
Editors Note: Be sure you read the entire article before you disregard in misjudgment.
Conflicts and clashes are as common at most workplaces as black coffee on Monday morning. If you’re looking to axe communication completely though, try ramping up curmudgeonese and then watch its magic spin.
Bickering is usually where curmudgeons nail their hottest acts. Get to water coolers early to …Read More
High performance, success, and achievement require exemplary communication skills. Unfortunately, the world has fallen in love with a mode of communication that more often than not facilitates mediocrity. Meet civility: being cordial, nice, congenial, kind. BUT, the type of communication that is required for excellence in organizational life and beyond is in fact often shunned. Meet candor: straight-talk, being a little curt, blunt, to the point. Candor is about saying what needs to be said. It’s about keeping it real. Here’s the million-dollar question: Which one is more important?Read More