The Biggest Surprises of Change Leadership

When you get your first leadership position at work, what you don’t know may be more important than what you do know. Much is expected of leaders and you aren’t likely to envision it all beforehand. To help others develop in advance, I asked veteran leaders and managers to think back to their early days and answer this question… Read More»

four hands putting a puzzle together

The Trick to Successful Employee Engagement

It’s important to educate all employees on this subject, because more often than not, it’s them that are working in teams with other employees. A manager might not have the time or ability to make sure everyone is being treated equally, and everyone is participating in the team. Every employee should understand what happens to people when they are left out of a group, and also how important certain words can be for employee engagement…. Read More»

drawing of an old fashioned camera

The Rise of Visual Customer Service in the Social Age

For your consideration:

90% of all information that comes to the brain is visual
40% of all nerve fibers from the brain are connected to the retina
By 2016, 55% of all internet traffic will be video-based
Also by 2016, mobile video traffic will increase by 18x
So it makes sense that socially-enabled organizations are using visual customer-service for product tutorials, video FAQs and service updates. And why they are employing visual elements for interactive marketing campaigns, Q & As and – of course – branding…. Read More»

5 Lessons from the “Corner” Office

More and more offices exist at the corner, situated in the messy confluences of cultures and technologies and in the borderlands of traditional disciplines. As a millennial leader myself, I see the ways our generation’s coming of age in the workforce has primed us to lead from these spaces, to support a more inclusive and empathetic framework, and, ultimately, to embrace failure as an inevitable process towards achievement…. Read More»

Audacious Tactics For Fighting Poverty

I started Capital Good Fund (CGF), a nonprofit financial services company, when I was 24. At 29, I am proud to say that I run a tremendously successful, innovative and rapidly growing social change organization, one that has garnered local, state and national attention. After five years in this role, I’ve seen a lot about what is right and wrong with the social sector: old ways of thinking about philanthropy and inchoate changes to that thinking…. Read More»

Are you a TOP Leader?

Working through a series of jobs with varying roles in leadership and in the midst the worst economic recession since the depression, I have had the opportunity to view life and work through different lenses. Even as a true millennial I have experienced the good, the bad, and the great examples in leadership. The biggest lesson I’ve learned is that you can’t get anywhere leading people without trust, optimism and perspective. These are, “TOP Leaders”…. Read More»

An Ode to Millennials in the Workplace

Generation Y is derided in the media and typecast in the business world for its perceived collective traits: A need for recognition, a perceived lack of focus and a lackluster work ethic. But like many of you, I have the pleasure of working with several Millennials. They’re valued members of my team and of our global organization, contributing new ideas, fresh energy and a passion for technology (a benefit for any business, but especially a technology company like ours)…. Read More»

How Trust Can Improve Your Life Satisfaction

I’m sure it’s not really surprising for you to discover that having intentional and reciprocally-valued trust relationships is one of the most highly correlated indicators of reported life satisfaction, and also, not surprisingly, the research validates that relationships are important across all cultures.

What I’m concerned about, however, is what I refer to as the global devaluing of trust…. Read More»

Getting at the Gold in the Golden Rule

Whether a quote is attributed to Mother Teresa, Confucius, Bill Gates or your mother, truth is true – regardless of who voiced it or what pages may or may not have recorded it. Certainly, one of the oldest and well-known pieces of wisdom (i.e., truth about life) is what has come to be called the Golden Rule. Most of us would even claim that we live by the Golden Rule. Can you quote it? Take a moment now to test your recollection…. Read More»

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