Years ago, when I was just at the beginning of my speaking career, before I really launched my leadership practice, my keynotes and other talks were on customer service as a competitive differentiator in business. Many of my audiences at that time were small business owners, so I made sure I left them with concrete advice to take back to their staff that they could institute the very next day.Read More
All around us are thought leaders who know that being “human first” must be a core characteristic. That focusing on building a positive, enabling work environment makes us far more productive. That engaging with employees and customers – as fellow humans worthy of respect – pays huge dividends. And that leading from a motivating, empathetic position is good for both our people and our profits.
It is those thought leaders we honor now.Read More
When Yahoo’s CEO, Marissa Mayer, decided to eliminate telecommuting last year, there was backlash on both sides of the debate. For one side, Yahoo’s decision signaled the end of telecommuting and work flexibility as we know it. But for the other side, Mayer and her senior management team simply served as an example of the out-of-date managerial styles that will someday be far behind us. One year later, it seems that telecommuting and flexible work options are indeed growing trends, and that’s because smart leaders embrace work flexibility.
Here are three reasons why smart leaders embrace flexible work options.Read More
“No” is often seen as a rejection and most owners of strategies or initiatives don’t want to see their babies rejected. The challenge is that when we don’t say no by drawing the boundaries and frameworks for our people to execute, we inevitably compromise our impact and hugely frustrate our people. Here are a few ways leaders and managers can do a better job of saying no to create greater engagement and results.Read More
If you’re just starting out in your career, or you’re in the middle of changing careers, then one of the most important things you can do is to understand your own motivation. Not just to accept the things that you’re told you should find motivating, whether they’re inspiring words or big cash bonuses, but what’s really important to you. It’ll help you strive harder, understand what motivates others, and find a path that can satisfy you.Read More
When companies tell me their workplace culture and trendy furniture build employee engagement, I try to help them see that they’re focusing on the wrong part of the equation. They’re focusing on what, not why. The “what” can reveal a lot about a company, but it’s the “why” that tells you it’s a good company to work with. What factors contribute to the “why” of employee engagement? Here are the top 5 questions I ask business and HR leaders to answer. They’re intentionally written from an employee’s point-of-view. If you answer honestly, your organization’s engagement strengths and weaknesses should become more clear:Read More
Every company wants to know how they can create and sustain a profitable culture that attracts and retains top talent. Fortunately, there are many companies that are experiencing tremendous growth due to some intentional shifts in culture. If you’re looking to shift gears a bit, here you will find a preview of several best-practice takeaways that can inspire engagement, loyalty, and profitability.Read More
You may have witnessed it yourself: living clouds created by thousands of starlings flying together, commonly referred to as ‘murmuration’. The way in which all the birds suddenly change direction or speed as if they were a single entity still remains one of nature’s secrets, with most scientists assuming starlings undertake this unique collective motion in order to reduce predation risk. In a similar way, great organizations are more than just the sum of great individuals: organizational strength, progress and resilience are determined by the extent to which individual employees ‘fly together’ as if they were a single entity working towards a common goal.Read More
The term employee doesn’t fit the workplace anymore. Let’s transform the term employees and reinvent a new one. Instead, let’s encourage enthusiasts in our...Read More