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Posted by on Jul 22, 2014 in Business, Customer Service, Engagement, Featured, Leadership | 0 comments

Using Customer Service as a Competitive Differentiator

It is my opinion that delivering consistently superior customer service is one of the ONLY competitive differentiators left for most businesses and should be a key area of strategic focus by the leader. In this video I will share with you several important ideas around how to build a culture of delivering great customer service to drive higher levels of success in your business.

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Posted by on Jul 21, 2014 in Communication, Engagement, Featured, Leadership | 1 comment

6 Essential Leadership Skills for Today’s Leader

As of this month- July 2014, log on to Amazon and you’ll find 116,796 titles under the heading “Leadership”. But if you’re in too big of a hurry to read a book, open up the American Heritage Dictionary. A careful examination of the various definitions of “leader” presents a fascinating and brief explanation of great leadership.

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Posted by on Jul 20, 2014 in Business, Culture, Engagement, Featured, Future of Leadership | 2 comments

From Control to Trust – Unleash the Rebels!

“He is totally out of control; always questioning why we do things, coming up with strange and silly ideas of how we could do things differently and showing little respect for authorities, and our well-established routines, rules and traditions. On a number of occasions he has even initiated new activities without asking for my permission. “Thank you, that is exactly what I suspected,” I answered, hung up and then called the candidate and told him that the job was his.

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Posted by on Jul 16, 2014 in Business, Engagement, Featured, Leadership, Mentoring | 4 comments

How Your Boomers Will Remain Relevant

Very soon, a lot of people will be exiting the workforce.

Baby boomers, or people born between 1946 and 1964 are set to retire soon. A poll done by AARP showed that 48% of companies have no intention to do any strategic planning about how this huge amount of retirement will affect their business.

When I think about this, I see the potential to miss a huge opportunity. Imagine all of the knowledge, skills, and insight this generation has. As leaders, it would be a shame to let that go to waste and profoundly foolish not to tap into that.

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Posted by on Jul 14, 2014 in Business, Culture, Engagement, Featured, Future of Leadership, Leadership | 2 comments

3 Ways the Millennial Generation Can Be Your Company’s BS Meter

As a species, humans love to complain, and we seem to really love to complain about the younger generations. However, it’s time to give the kid-bashing a rest and look at the ways that working with the Millennial generation (18-30 years old) helps us be better leaders and build better companies.

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Posted by on Jul 14, 2014 in Culture, Engagement, Featured, Future of Leadership, Inspirational, Leadership | 4 comments

Bring Together Brains and Beliefs for Balanced Leadership

The time is ripe for a new kind of leadership that respects brains and beliefs of all humans. A lifetime of studying brains, valuing differences where I work globally, and leading from a center of belief in God, convinces me that brains and beliefs offer lynchpins for a balanced leadership that includes all.

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Posted by on Jul 11, 2014 in Business, Engagement, Featured, Future of Leadership, Leadership, Work That Matters Podcast | 1 comment

Why Businesses Must Stand Up for What They Believe

According to business owner, designer and author Brian Sooy, a business must know what it stands for to make a difference. In this episode of Work That Matters, Shawn explores with Brian what the elements are to be a business that is clear on what it stands for – what it’s cause it. We dip into Brian’s book Raise Your Voice to guide the conversation.

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Posted by on Jul 10, 2014 in Communication, Culture, Engagement, Featured, Leadership | 6 comments

How to Change Your Company Culture One Meeting at a Time

Be it General Motors, the Veterans Administration, or the U.S. Congress, the answer to the problems these organizations face is always the same: change the organization’s culture.

Culture change appears to be a daunting task. A task so big, so formidable, we don’t even know where to start. So we give up. We go along all the while blaming the culture for the way things are. This is convenient, but hardly useful.

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Posted by on Jul 9, 2014 in Communication, Engagement, Featured, Leadership, Recognition, Strategy | 4 comments

Communication That Encourages Collaboration

“Yes, and” is a powerful tool for collaboration, negotiation and effective communication. The concept of “Yes, and” comes from the improvisational stage, and over the last 15 years, I’ve seen it transform leaders and teams across industries. Unfortunately, a lot people think that “Yes, but” is the same thing, when actually it is an ugly, nasty, evil twin to “Yes, and.”

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