Reduce Job Stress: 6 Simple Strategies Anyone Can Follow [Infographic]

You’ve downed your third cup of coffee since 6:30 am. Your next online meeting is in five minutes and the Blue Screen of Death taunts you from your computer screen. You get a message from your boss asking when you’ll be done with the draft proposal you promised you’d get to last week. An invitation to […] Read moreRead More»

conscious bias

Why You Need to Pay More Attention to Your Conscious Bias

We often hear about unconscious biases, why we need to be aware of them, how to discover them, and how to eliminate them. But what about conscious biases? How do we manage those? We focus on an unconscious bias because it sounds nicer than conscious bias. It’s not our fault; we’re not doing it on purpose. More interestingly, as a Skyline Group International colleague, Laura Taylor, put it: what about acknowledging you made your conscious bias unconscious because of denial or guilt?… Read More»

rewards

Recognition and Rewards Are Two Different Things

It’s about time someone demystified and explained the differences between recognition and reward. Recognition and reward are two completely different things and are used for different purposes. Some people and their organizations tend to see the two as being one and the same. I’ve seen way too many managers and employees not understanding either the subtle, or even the more obvious, differences between rewards and recognition. Unfortunately, even professional and industry trade associations perpetuate the problem with no uniform vocabulary or definition…. Read More»

customer service

Monogram Customer Service with Your Signature Passion

Most customer service relationships do not end with a storm of sound and fury. Most do not end in a fit of dissonance or a caustic conflict. Most companies “vanilla” customer service to death. It is death by indifference, monotony, and negligence. When someone asked my wife the secret of our 50-year marriage, she quickly said, “We got married, but we never quit dating.” Customer relationships are like that as well. They thrive on a rich flavor of engagement, like Neapolitan or spumoni, not plain vanilla…. Read More»

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