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Posted by on Apr 22, 2014 in Business, Engagement, Featured, Inspirational, Leadership, Recognition | 4 comments

Why Do You Do It?

Years ago, when I was just at the beginning of my speaking career, before I really launched my leadership practice, my keynotes and other talks were on customer service as a competitive differentiator in business. Many of my audiences at that time were small business owners, so I made sure I left them with concrete advice to take back to their staff that they could institute the very next day.

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Posted by on Apr 21, 2014 in Business, Culture, Featured, Inspirational, Leadership, Strategy, Transparency | 0 comments

Why Obsession Beats Focus

We are all permeated by the wise words of the great strategist Michael Porter: “The essence of strategy is choosing what NOT to do.” This simple but powerful phrase highlights the essential importance of focus as a condition for business success, Porter making a distinction between three generic strategies to drive sustainable competitive advantage: cost leadership, differentiation and market segmentation.

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Posted by on Apr 18, 2014 in Business, Culture, Featured, Future of Leadership, Inspirational, Leadership | 2 comments

Survival of the Smallest: The Evolution of Our Global Workforce

Those working in business, steeped in the depths of economics and the logic born by Adam Smith, like to think that we look at the world through more enlightened eyes. We see invisible chains of cause and effect all around us, built on supply and demand.

But there are hidden hands suggested by other fields of study, like the theory of evolution.

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Posted by on Apr 13, 2014 in Business, Featured, Inspirational, Leadership | 3 comments

Monkey in the Mirror

The only way you can ever expect to be more and do more with your life is to understand that sometimes, you have to be willing to go above and beyond what others are doing around you. Taking the path of least resistance or settling for “good enough” just because that’s what everyone else is doing just won’t bring home the bananas.

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Posted by on Apr 7, 2014 in Business, company culture, Culture, Featured, Inspirational, Leadership, Strategy | 4 comments

GM’s Mary Barra Will Lead the Greatest Culture Transformation of All Time

The subject of workplace culture was once again in the limelight with the media and political circus surrounding the massive General Motors ignition switch recall crisis that led to at least 13 deaths. I started the research for this post thinking I would share some fundamentals about true culture change and connect them to GM’s management of this safety crisis. I now believe Mary Barra, the new GM CEO, will successfully lead one of the most significant culture transformations in history. We should all watch as this live case study unfolds because the insights will be meaningful for any organization.

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Posted by on Apr 3, 2014 in Business, Communication, Featured, Inspirational, Leadership, Recognition | 2 comments

Overcoming Reluctance to Express Appreciation

Most of us experience a wonderful and rewarding feeling when someone recognizes us for a meaningful contribution we have made or for a special quality or characteristic we have. Most people enjoy that warm feeling that comes when we feel special – when we know that we matter. When we feel valued and appreciated, we feel energized, are more productive, feel connected, and do our best work. When employees are engaged, organizations excel and become more profitable.

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Posted by on Apr 2, 2014 in Business, Featured, Inspirational, Leadership, Strategy | 4 comments

Drawing The Line: This is What’s Not For Sale

As business leaders we are part of the problem. Leading the process of buying and selling goods and services in an ever-growing number of sectors, we may think that we are simply helping to provide for people’s needs. But through those acts of buying and selling, through saying ‘this thing is for sale’, we are part of a system that does much more than that. And more, in this case, is not good.

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Posted by on Mar 28, 2014 in Featured, Inspirational, Leadership, Strategy, Strengths | 2 comments

The Value of Dynamic Leadership

True leadership is not found in an individual, but the individuals developed.

So it is with leadership. Those who desire to become outstanding leaders must also help those around them develop leadership skills. The true measure of a leader is not just measured by success of their organization, but by the measure of leaders they influence and develop to follow in their footsteps.

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Posted by on Mar 25, 2014 in Business, Featured, Inspirational, Leadership, Strategy, Talent | 2 comments

Hacking Into the Super You

My friend Erich and I have probably logged thousands of miles cycling together. In all conditions – cold, wet, early, or in the fading warm July sunlight – we have ridden these Maine roads together. And when you train with someone for long enough you recognize their strengths (he climbs like a scalded cat), odd proclivities (he prefers riding on the right side of someone else), and their hesitations (he often descends cautiously).

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