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Posted by on Jul 15, 2014 in Business, Customer Service, Featured, Inspirational, Leadership, Strategy, Workplace Optimism | 4 comments

How to Measure Success $20 at a Time

Do you want to know how to identify a truly successful person? It isn’t the car they drive, the title on their business cards, or the heft of their wallet. All of that stuff is fleeting, and all of that stuff is about them. It’s ego food.

No, the way a wise person measures her own success is more like this…

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Posted by on Jul 14, 2014 in Culture, Engagement, Featured, Future of Leadership, Inspirational, Leadership | 4 comments

Bring Together Brains and Beliefs for Balanced Leadership

The time is ripe for a new kind of leadership that respects brains and beliefs of all humans. A lifetime of studying brains, valuing differences where I work globally, and leading from a center of belief in God, convinces me that brains and beliefs offer lynchpins for a balanced leadership that includes all.

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Posted by on Jul 3, 2014 in Featured, Inspirational, Leadership | 0 comments

The Nobility of Fighting for Freedom

It has been called the greatest photograph of all time. It may well be the most widely reproduced, even winning the Pulitzer Prize for photography. Snapped on February 23, 1945 as our nation was fighting its way across the Pacific as part of the World War II island hopping campaign , it served as the symbol for the Seventh War Loan Drive, adorned a postage stamp, and appeared on the cover of countless magazines and newspapers across the globe. The photo even served as the model for the Marine Corps War Memorial that today stands in Arlington, Virginia–a timeless symbol of the cost our military members are willing to bear in defending the values, ideas, and principles this great nation was originally founded upon.

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Posted by on Jul 1, 2014 in Communication, Culture, Featured, Inspirational, Leadership | 0 comments

3 Lessons in Building Community from Leaders

As someone knowledgeable and often looked at as a leader in the community building field, many would think I wouldn’t have much to learn. But one lesson I’ve learned is that in this rapidly evolving field, or any field, not one person knows everything and we all can become better leaders when we open ourselves up to learning and understanding.

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Posted by on Jun 30, 2014 in Business, Culture, Customer Service, Engagement, Featured, Inspirational, Leadership, Strategy | 3 comments

Stop Being A Customer-Centric Organization

Do you know a single company that would dare pretend not to be customer-centric? By closely listening to customers, carefully studying market trends and taking their customer service at heart, companies get out of their way to exceed customer expectations, drive repeat business and boost brand recommendations. However, the effects of being customer-centric typically don’t endure, leading only to merely temporary improvements in their performances.

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Posted by on Jun 25, 2014 in Business, Engagement, Featured, Inspirational, Leadership, Strategy | 1 comment

Why Your Workplace Culture Needs Play

“Play” lights me up. Why? It brings out such values as curiosity, learning, development, collaboration and being in co-creative relationships with others. Play speaks to the human side of business. It’s fun, developmental, positive and when freely initiated it’s self-organized. Play is a developmental and life-long activity.

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Posted by on Jun 25, 2014 in Business, Culture, Engagement, Featured, Inspirational, Leadership, Social Media | 1 comment

Forget TIME Magazine – Who’s on Your Most Influential List

TIME Magazine recently released their list of the 100 most influential people. What other list includes Beyonce, Edward Snowden, Malala Yousafzai and Jeff Bezos? They, along with an eclectic mix of other political, business, entertainment and cultural icons, were identified as those who most influence our society and culture.

As I read through TIME’s list I wondered how many of us have a “most influential list” in our lives. How many of those people are on your list for right reasons?

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Posted by on Jun 18, 2014 in Books, Brand Engage, Communication, Culture, Engagement, Featured, Inspirational, Leadership, Transparency, Workplace Morale, Workplace Optimism | 0 comments

Authentic Leadership from the Middle Seat in Coach

There is one thing in life that has always boggled my mind. Why is it we can have an in-depth conversation with a stranger on an airplane in coach and yet are unable to speak with the same candor and vulnerability with people we have known for years?

What happens in coach that allows us to have an exchange with a stranger that can be more captivating and intimate than the conversations we have had with a spouse, a boss or team member?

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Posted by on Jun 17, 2014 in Business, Communication, Culture, Engagement, Featured, Inspirational, Leadership, Transparency | 2 comments

Communicating The Universal Leadership Language

I spent 9 days in Cuba last month.

Many stories to tell.

Yes, I engaged in some of the expected activities. Strolled through Havana Vieja, retracing Ernest Hemingway’s steps. Listened to infectious live music every day. Indulged in a slew of sumptuous meals prepared in the home-grown paladares, beacons of a nascent Cuban entrepreneurialism.

But the unexpected stirred me most.

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