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Posted by on Jul 22, 2014 in Business, Customer Service, Engagement, Featured, Leadership | 0 comments

Using Customer Service as a Competitive Differentiator

It is my opinion that delivering consistently superior customer service is one of the ONLY competitive differentiators left for most businesses and should be a key area of strategic focus by the leader. In this video I will share with you several important ideas around how to build a culture of delivering great customer service to drive higher levels of success in your business.

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Posted by on Jul 21, 2014 in Communication, Engagement, Featured, Leadership | 1 comment

6 Essential Leadership Skills for Today’s Leader

As of this month- July 2014, log on to Amazon and you’ll find 116,796 titles under the heading “Leadership”. But if you’re in too big of a hurry to read a book, open up the American Heritage Dictionary. A careful examination of the various definitions of “leader” presents a fascinating and brief explanation of great leadership.

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Posted by on Jul 21, 2014 in Business, Communication, Culture, Featured, Leadership, Recognition | 0 comments

3 Things you Forgot About Motivating People

When we think about motivation we tend to imagine people bounding around, smiling and excited to make things happen. That’s not a bad thing, but it’s not much of a recipe for long-term productivity in a work place. While I’m all for a healthy dose of inspiration, there are three things which are completely underestimated in their ability to motivate employees, and all available without delivering a stirring speech.

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Posted by on Jul 17, 2014 in Business, Featured, Leadership, Strategy, Work That Matters Podcast | 0 comments

Have a Meaningful Impact on People As a Leader

Our personal growth is key to finding joy in our work, and a colleague of mine descriptively said this once: “If you’re green, you’re growing. If you’re ripe, you’re rotting.” I think that’s a pretty descriptive way of saying, “You know what? We’ve got to be in a constant state of growth and reflecting on where we are and where we want to go.” I think we owe it to ourselves to be in this growth loop throughout our career. I’ve heard managers say to me, “Well, I don’t need any more training,” or, “I don’t need any more coaching because I’m a manager now.” You’re never done growing.

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Posted by on Jul 16, 2014 in Business, Engagement, Featured, Leadership, Mentoring | 4 comments

How Your Boomers Will Remain Relevant

Very soon, a lot of people will be exiting the workforce.

Baby boomers, or people born between 1946 and 1964 are set to retire soon. A poll done by AARP showed that 48% of companies have no intention to do any strategic planning about how this huge amount of retirement will affect their business.

When I think about this, I see the potential to miss a huge opportunity. Imagine all of the knowledge, skills, and insight this generation has. As leaders, it would be a shame to let that go to waste and profoundly foolish not to tap into that.

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Posted by on Jul 16, 2014 in Business, Culture, Featured, Leadership, Strategy | 0 comments

The Innovator Next Door: The Business Value of Mythbuster Employees

I’m currently working my way through the series Discovery Channel’s Mythbusters with my daughters. The premise is this: take a long-held belief or story, and put it to the reality test. For instance, one of my favorites is their test of the common expression “like a bull in a china shop.” Mythbusters ran a series of bulls through a mock china shop. You guessed it – the china was fine (bulls are “daintily” nimble and agile).

Can we use this same concept as we think about accelerating our companies towards growth and improving employee engagement? I believe we can.

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Posted by on Jul 15, 2014 in Business, Customer Service, Featured, Inspirational, Leadership, Strategy, Workplace Optimism | 4 comments

How to Measure Success $20 at a Time

Do you want to know how to identify a truly successful person? It isn’t the car they drive, the title on their business cards, or the heft of their wallet. All of that stuff is fleeting, and all of that stuff is about them. It’s ego food.

No, the way a wise person measures her own success is more like this…

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