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Posted by on Apr 22, 2014 in Business, Engagement, Featured, Inspirational, Leadership, Recognition | 4 comments

Why Do You Do It?

Years ago, when I was just at the beginning of my speaking career, before I really launched my leadership practice, my keynotes and other talks were on customer service as a competitive differentiator in business. Many of my audiences at that time were small business owners, so I made sure I left them with concrete advice to take back to their staff that they could institute the very next day.

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Posted by on Apr 21, 2014 in Business, company culture, Culture, Featured, Leadership | 1 comment

5 Ways To Break Down The Generational Walls In Your Workplace Culture

Those of us in HR and Leadership roles have seen too many walls go up between the different generations. There’s mistrust and unease all around. The Millennials consider the Boomers a bunch of old fogeys. The Xers feel caught between. Boomers can be condescending and closed-minded. And who suffers most because of this generational dysfunction? The organization!

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Posted by on Apr 21, 2014 in Business, Culture, Featured, Inspirational, Leadership, Strategy, Transparency | 0 comments

Why Obsession Beats Focus

We are all permeated by the wise words of the great strategist Michael Porter: “The essence of strategy is choosing what NOT to do.” This simple but powerful phrase highlights the essential importance of focus as a condition for business success, Porter making a distinction between three generic strategies to drive sustainable competitive advantage: cost leadership, differentiation and market segmentation.

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Posted by on Apr 19, 2014 in Business, Featured, Leadership, Social Media | 2 comments

12 Steps to Earn 100,000 Followers

Social media results come from three things in equal measure: good karma, daily practice, and a ton of experimentation to see what works (or as I like to call it, “kicking the tires”).

I wrote an earlier version of this article when I had recently reached a really cool, completely arbitrary milestone of 100 thousand followers on Twitter. Now that I’m nearing 350,000 do you know what I’ve found?

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Posted by on Apr 18, 2014 in Business, Culture, Featured, Future of Leadership, Inspirational, Leadership | 2 comments

Survival of the Smallest: The Evolution of Our Global Workforce

Those working in business, steeped in the depths of economics and the logic born by Adam Smith, like to think that we look at the world through more enlightened eyes. We see invisible chains of cause and effect all around us, built on supply and demand.

But there are hidden hands suggested by other fields of study, like the theory of evolution.

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Posted by on Apr 16, 2014 in Business, Communication, Featured, Leadership, Strategy | 4 comments

The Key to a Successful Culture of Innovation

In order for companies to develop a culture of innovation, the people involved in innovation (from the practitioners to the executives to the broader employee base) must be able to communicate effectively about innovation — and they aren’t.

We recently conducted a survey of our global panel of innovation practitioners about the challenges associated with communicating about innovation in their companies. One topic we explored was the prevalence of companywide definitions for innovation-related terms.

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Posted by on Apr 15, 2014 in Featured, Leadership, Work That Matters Podcast | 0 comments

Getting Employee Recognition Right

Organizations that make it a practice to recognize employees have a greater chance of naturally integrating recognition into the culture. Whereas those who start a recognition program often create an obligatory, check-the-box program that too often fails to deliver “relational and personal” recognition, according to Saunderson, that resonates and is received as meaningful by employees.

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