Research suggests that if you listen and act on your employees’ ideas, then they will respond by taking more initiative and increasing productivity. It’s time to start inviting employees to offer their advice and share their knowledge. Here are five things worth asking them about.Read More
It is my opinion that delivering consistently superior customer service is one of the ONLY competitive differentiators left for most businesses and should be a key area of strategic focus by the leader. In this video I will share with you several important ideas around how to build a culture of delivering great customer service to drive higher levels of success in your business.Read More
As of this month- July 2014, log on to Amazon and you’ll find 116,796 titles under the heading “Leadership”. But if you’re in too big of a hurry to read a book, open up the American Heritage Dictionary. A careful examination of the various definitions of “leader” presents a fascinating and brief explanation of great leadership.Read More
When we think about motivation we tend to imagine people bounding around, smiling and excited to make things happen. That’s not a bad thing, but it’s not much of a recipe for long-term productivity in a work place. While I’m all for a healthy dose of inspiration, there are three things which are completely underestimated in their ability to motivate employees, and all available without delivering a stirring speech.Read More
Professor and author Zeynep Ton (coolest name ever!) is passionate about helping businesses understand how to create a good job strategy. These are jobs that help the business grow through investing in employees. It’s a people first approach.Read More
With any pursuit in life, there is doing a thing – and then there is doing it well. There is activity – and then there is artistry.
This holds true where compliments are concerned. There is little debate as to the importance of having “an attitude of gratitude,” particularly as a leader.Read More
Our personal growth is key to finding joy in our work, and a colleague of mine descriptively said this once: “If you’re green, you’re growing. If you’re ripe, you’re rotting.” I think that’s a pretty descriptive way of saying, “You know what? We’ve got to be in a constant state of growth and reflecting on where we are and where we want to go.” I think we owe it to ourselves to be in this growth loop throughout our career. I’ve heard managers say to me, “Well, I don’t need any more training,” or, “I don’t need any more coaching because I’m a manager now.” You’re never done growing.Read More
Getting top talent into your workforce holds countless benefits for your company. From an increase in innovation to better overall workplace engagement, the best employees in your industry will bring out the best in everyone around them. So, wouldn’t it be nice if the best employees were working for you?Read More
Very soon, a lot of people will be exiting the workforce.
Baby boomers, or people born between 1946 and 1964 are set to retire soon. A poll done by AARP showed that 48% of companies have no intention to do any strategic planning about how this huge amount of retirement will affect their business.
When I think about this, I see the potential to miss a huge opportunity. Imagine all of the knowledge, skills, and insight this generation has. As leaders, it would be a shame to let that go to waste and profoundly foolish not to tap into that.Read More
I’m currently working my way through the series Discovery Channel’s Mythbusters with my daughters. The premise is this: take a long-held belief or story, and put it to the reality test. For instance, one of my favorites is their test of the common expression “like a bull in a china shop.” Mythbusters ran a series of bulls through a mock china shop. You guessed it – the china was fine (bulls are “daintily” nimble and agile).
Can we use this same concept as we think about accelerating our companies towards growth and improving employee engagement? I believe we can.Read More
Do you want to know how to identify a truly successful person? It isn’t the car they drive, the title on their business cards, or the heft of their wallet. All of that stuff is fleeting, and all of that stuff is about them. It’s ego food.
No, the way a wise person measures her own success is more like this…Read More