Years ago, when I was just at the beginning of my speaking career, before I really launched my leadership practice, my keynotes and other talks were on customer service as a competitive differentiator in business. Many of my audiences at that time were small business owners, so I made sure I left them with concrete advice to take back to their staff that they could institute the very next day.Read More
Most of us experience a wonderful and rewarding feeling when someone recognizes us for a meaningful contribution we have made or for a special quality or characteristic we have. Most people enjoy that warm feeling that comes when we feel special – when we know that we matter. When we feel valued and appreciated, we feel energized, are more productive, feel connected, and do our best work. When employees are engaged, organizations excel and become more profitable.Read More
Many organizations want employees to embrace change, but that doesn’t go far enough. They should drive it.
Employees have trouble embracing change because they have to get behind something they did not create. While some strategies appear to be effective at getting employees to embrace change, a stronger and longer-lasting solution comes from having skin in the game and constant employee involvement in the changing organization.Read More
The words that we use matter. They shape our attitudes, shape our behavior, shape the very way that we think about the world. Words can inform, empower and inspire.
But in an age of commerce, where the language of finance and resources seeps in to the way that we manage people, have the words led us to lose sight of our common humanity?Read More
How would you like to go to work every day never feeling appreciated? How long would it be before you stopped trying? How long would it take for you to quit?
When employees don’t feel appreciated, their work suffers. As a leader, it’s your job to make sure that the company is successful. A successful company is made of employees who put forth their best effort every single day. Being a grateful leader is the easiest, cheapest way to make them want to do that.Read More
Maybe I’m dating myself, but my wife, Irene, and I enjoy listening to songs sung by Kenny Rogers. One song he wrote is simply called “She Believes in Me”. Part of the chorus says, “And she believes in me, I’ll never know just what she sees in me”…and further along “But she has faith in me, And so I go on trying faithfully.”
If you know the song at all, maybe like me, you find it quite moving. Naturally, it has personal meaning between my wife and I. For me, this emotional song also conjures up recollections of other people at various times in my life who have elevated and led me to new heights.
As technology automates even more work to increase productivity, and as workplace tasks become even more complex, today’s jobs are demanding higher cognitive skills with emphasis being placed on exercising judgement and coping with uncertainty.
In this respect, business leaders, managers and human resources departments are being challenged to identify, hire and reward engaged employees capable of thriving in ever changing and ambiguous environments.Read More
Positioning, spin, strategic ambiguity – why do so many leaders fail to say what they mean?
Leaders worry that if they say what they really mean…
Someone might panic
The truth will leak
Employees will make bad choices
They’ll become disengaged
Spinning the truth has all of those same side effects, only worse. When humans aren’t told the truth, the stories they concoct to fill in the blanks are far more dramatic than the actual scene.
You may run into a few people of any age that will tell you they’re following their dreams and their passions, but the majority of the working population will tell you that they work for the paycheck. Money is the object.
Now ask the same people if they believe that they are paid fairly compared to their employers’ pay and profits. Here’s the problem with this question: in most companies, people don’t know what the C-level managers and the boss are paid. They don’t know or understand how profits are derived, or how their own pay is represented in the big picture. What they will tell you is that they believe their own pay is not a fair slice.Read More
For today’s employee, being part of something special and making a difference in the world is much more important than the rewards sought by yesterday’s...Read More