Finding Strength in Your Competitor’s Weakness

One reason organizational culture does not make many leaders’ priority list is that it is hard to define. It’s squishy. It’s complex. Sometimes it’s even contradictory. Different employees will experience your culture differently, and even describe it differently. With all the other challenges your business faces, I can see why culture takes a back seat. […] Read moreRead More»

3 Signs Members of Your Team Do Not Know How to Collaborate

Editor’s note: The following post was written by Anonymous. Ted merely facilitated the means to get the story out so that we all can learn from the person’s experience. You can see another article written by this same author HERE. Collaboration is a great idea. In a collaborative environment good ideas and projects have the opportunity […] Read moreRead More»

Millennials Really Are Different. Here’s Why…

I know, I know: every new generation to hit the workforce is special, dynamic, and above all, different! Every new generation has its own particular reasons for being “The Generation” that will rewrite how business is done. And I know, I know, I know: every new generation is lazy, and spoiled, and feels entitled, and […] Read moreRead More»

The Container Store: A Culture Organized for Inspired Employees

“From Day 1 I felt valued, empowered and trusted.” This is a pretty impactful statement for any employee to make. However when you consider that this is the reflection of an employee starting a job as a seasonal cashier, it’s not a surprise to learn that her company just celebrated its 14th year on Fortune […] Read moreRead More»

How A Culture of Appreciation Develops Engaged and Loyal Employees

Do you look forward to going to work? Do you feel valued and appreciated by your employees or employer? If you work by yourself, do you feel seen by others? If you answered, “no” to any of the above, you’re not alone. According to the U.S. Department of Labor, 64% of Americans who leave their jobs say they do so because of a lack of appreciation. Gallup reports that almost 70 percent of people in the United States say they receive no praise or recognition in the workplace…. Read More»

Customer Service Should be More Than a Luxury

Personalized service seems to have become rare in the marketplace. In the sea of automated recordings, form-letter emails and anonymous service representatives – true customer service is not only a luxury; it often shocks one’s system when encountered. Case and point. I recently stayed at the Intercontinental Hotel in Boston. I had a minor (and […] Read moreRead More»

Want employee engagement? Start recognizing small things

Employee engagement is an urgent matter. Recognition offers a quick fix. Before inflicting major change initiatives, why not simply recognize and reinforce examples of where you want to head? Recognition provides an easy to implement and low-cost way to engage employees and shift your culture towards new values.   Recognition provides a low-cost way to […] Read moreRead More»

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