How To Successfully Utilize the Employee-Service Profit Chain

Despite its early success, Sears began to have trouble when it starting diverting its attention from its retail roots. Starting in 1993, Arthur Martinez proposed a change in Sears’ culture that would focus on the level of employee satisfaction and how it impacts profits…. Read More»

top 8

The Top 8 Switch & Shift Series Articles

In 2014 we had our busiest year yet, providing quality content to you from a variety of different categories. We thought it would be fun to consolidate the best articles that ran in each of the series’ we hosted or co-hosted this year! So in calendar order and without further ado, here are the top articles from each series we ran in 2014. Be sure to bookmark this page, it hosts some of our (and YOUR) favorite articles last year! Enjoy!… Read More»


Resilient Leadership Starts Before Needed

Seven months ago, the Rustic Crust was on track for record sales of its all-natural pizza crust. Investors were enthused about soon-to-launch products that were gluten-free, thin crusts, and basil pesto. Founder and CCEO Brad Sterl was thrilled.

Then-disaster! Fire burned the rural New Hampshire factory to the ground on March 6…. Read More»

great job next human rights

Is Having a Great Job the Next Human Rights Issue?

Yes, our organizations are many things. One thing they are NOT, however — at least for most of us — is a center of wellbeing.

People who write (and obsess) about the things I write (and obsess) about often reference statistics and studies about things like employee engagement. You’ve probably heard stats like two out of every three people in the US are not engaged at work. This is true, terrible, and a helpful measurement for us to understand what’s going on, but what if there’s an even bigger problem to contend with?… Read More»

work suck make it a game

Does Your Work Suck? Make It Into A Game!

Just last week I found a new favorite radio show on NPR: Snap Judgment, hosted by Glynn Washington. And here’s the segment of his show that hooked me: Tatyana Brown’s “National Holiday Project.”

Tatyana, a poet, found herself in a situation very familiar to most of the poets and other artists in the world through time immemorial: working a “real” job to pay the bills.

In Tatyana’s case…… Read More»

self doubt overrated

Self-Doubt is Overrated

I shared recently how I’ve been holding myself back lately, trying to appear reasonable in order to bring more doubters over to The Human Side of Business. I think a big part of that was my own fear of being rejected. But finally it occurred to me, you know what? That’s enough. Like the Far Side cartoon, Noah’s Ark is casting off from the dock. If we leave a couple of dinosaurs behind… well, you can only help the willing…. Read More»

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