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How To Successfully Utilize the Employee-Service Profit Chain

Despite its early success, Sears began to have trouble when it starting diverting its attention from its retail roots. Starting in 1993, Arthur Martinez proposed a change in Sears’ culture that would focus on the level of employee satisfaction and how it impacts profits…. Read More»

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The Top 8 Switch & Shift Series Articles

In 2014 we had our busiest year yet, providing quality content to you from a variety of different categories. We thought it would be fun to consolidate the best articles that ran in each of the series’ we hosted or co-hosted this year! So in calendar order and without further ado, here are the top articles from each series we ran in 2014. Be sure to bookmark this page, it hosts some of our (and YOUR) favorite articles last year! Enjoy!… Read More»

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Resilient Leadership Starts Before Needed

Seven months ago, the Rustic Crust was on track for record sales of its all-natural pizza crust. Investors were enthused about soon-to-launch products that were gluten-free, thin crusts, and basil pesto. Founder and CCEO Brad Sterl was thrilled.

Then-disaster! Fire burned the rural New Hampshire factory to the ground on March 6…. Read More»

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    There’s a more human way to do business.

    In the Social Age, it’s how we engage with customers, collaborators and strategic partners that matters; it’s how we create workplace optimism that sets us apart; it’s how we recruit, retain (and repel) employees that becomes our differentiator. This isn’t a “people first, profits second” movement, but a “profits as a direct result of putting people first” movement.

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