role clarity

Role Clarity: Why Role Setting Should Always Precede Goal Setting

Growth has many wonderful consequences – more opportunity, more reach, more influence, more volume, and more! The truth is, there are also more challenges with a rapidly growing enterprise. The systems, methods, processes and even the structure of a simpler day can falter under growth. These are good problems to have, but they are problems nonetheless. Sometimes people lose role clarity…. Read More»

collaboration

5 Strategies to Effectively Integrate Collaboration and Competition

Collaboration has certainly become a buzzword in business circles — and with good reason. The ability to work together with both internal and external teams will make or break a business. But some see collaboration and competition as two opposing ends of a spectrum; you get one or the other. Fortunately, it’s not an either/or. Building a successful collaborative culture, while maintaining competitive success, requires business leaders to understand the meanings and advantages (and even disadvantages) of both styles, and what these mean to business success.
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remarkable customer service

What are the Secrets of Profoundly Remarkable Customer Service?

hink back over the greatest service experiences of your life; the ones that impacted you so profoundly that today you still enjoy remarking about them. Not, those great experiences you enjoyed and then forgot after a week. Rather, those you will remember the rest of your life – the experiences that touched you in a deeply compelling way. What were the features of these profoundly remarkable customer service experiences? What made them implant so deeply they are easily recalled; so influentially they are enthusiastically shared?… Read More»

business intelligence

3 Ways to Tear Down Silos and Boost Your Business Intelligence

Business intelligence departments are the visionaries of organizations. They’re focused on the next generation of products. So they often don’t feel a need to be in constant contact with IT or marketing teams. Likewise, the IT and marketing employees tend to stick to their own departments, preferring to work and socialize with those who are cut from the same professional cloth. Most leaders see this separation as a positive one; they think a little competition among departments improves performance. But that bias, grouping like with like, is also what drives us to create silos in our businesses, and it’s a habit we need to break…. Read More»

partnerships

How to Make the Most of Strategic Business Partnerships

Massive tasks or projects have the capacity to strain the limits of any company’s knowledge and resources at times. The CEO must decide if it’s worth spending valuable time and money to tackle something that could dramatically affect the team’s productivity. Often, only an outside third party can knock out those projects and get the company from point A to point B. Finding a third party that can work seamlessly with your own business may seem daunting. But leveraging outside partnerships is often more effective, and less expensive, than taking big projects on yourself…. Read More»

digital strategies

Digital Strategies for Recruiting Top Talent

You believe in your company, your product, and your employees, and work hard to provide a positive work environment. However, it may be a challenge to promote your company’s culture and atmosphere to job candidates who have never interacted directly with your company. To maintain the positive work environment you’ve worked so hard to create and find top talent to fill your job openings, take a closer look at your digital strategies for recruitment before you post anything online…. Read More»

efficiency

3 Steps to Creating Efficiency, in Good Times and Bad

Most companies focus almost exclusively on revenue growth and market share and overlook the importance of operational excellence. When the good times come to an end those companies are left reworking their costs and searching for efficiency, sometimes for the first time. The following three strategies can streamline your financial and operational processes to increase return on investment, without trimming your workforce…. Read More»

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