Learning the past tense of the verb “to eat” in French is (likely) easier than learning to be a more approachable supervisor, or re-evaluating your positions after a heated argument. And learning how to solve an algebraic equation doesn’t necessarily force you to rethink your place in the world. While I’ve met a few people whose lives were changed by vibrant math teachers, for most folks, math class didn’t lead to dramatic self-re-evaluation…. Read More»
Is there a goal you’d like to see more progress on? Is it one of the above (being more grateful / professional development / physical fitness / staying in touch with friends / learning to play an instrument) or is it something else? Set a new offensive policy, for this week or for the rest of the month. It will make a difference.
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Service unleashed is all about being really, really good. It means customers experiencing you raising your hand as high as you can – right out of the blocks. The pursuit of excellence says to your colleagues and customers, “You are so important to me that you get my absolute best.” “Being really, really good” includes service with an attitude — an unmistakable disposition of passion and confidence…. Read More»
Growth has many wonderful consequences – more opportunity, more reach, more influence, more volume, and more! The truth is, there are also more challenges with a rapidly growing enterprise. The systems, methods, processes and even the structure of a simpler day can falter under growth. These are good problems to have, but they are problems nonetheless. Sometimes people lose role clarity…. Read More»
Collaboration has certainly become a buzzword in business circles — and with good reason. The ability to work together with both internal and external teams will make or break a business. But some see collaboration and competition as two opposing ends of a spectrum; you get one or the other. Fortunately, it’s not an either/or. Building a successful collaborative culture, while maintaining competitive success, requires business leaders to understand the meanings and advantages (and even disadvantages) of both styles, and what these mean to business success.
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It’s vital you are positioned to withstand the uncertainty of a volatile business world. Your influence and power as a leader are undermined if you can’t thrive in such a world. To support your growth and success, keep yourself in a wisdom loop. It is foundational to upgrading your leadership skills…. Read More»
The moment you go international, you’re met with challenges involving staying on brand, relating to your message, your employees, and the new market’s culture. It’s not a step for the faint of heart. Issues related to cultural mismatches or haphazard research can be costly in any global expansion…. Read More»
hink back over the greatest service experiences of your life; the ones that impacted you so profoundly that today you still enjoy remarking about them. Not, those great experiences you enjoyed and then forgot after a week. Rather, those you will remember the rest of your life – the experiences that touched you in a deeply compelling way. What were the features of these profoundly remarkable customer service experiences? What made them implant so deeply they are easily recalled; so influentially they are enthusiastically shared?… Read More»
Business intelligence departments are the visionaries of organizations. They’re focused on the next generation of products. So they often don’t feel a need to be in constant contact with IT or marketing teams. Likewise, the IT and marketing employees tend to stick to their own departments, preferring to work and socialize with those who are cut from the same professional cloth. Most leaders see this separation as a positive one; they think a little competition among departments improves performance. But that bias, grouping like with like, is also what drives us to create silos in our businesses, and it’s a habit we need to break…. Read More»
Nine YEC members share how you can catch up on the 2016 goals you set at the start of this year if you’ve fallen behind on them…. Read More»