Stop Being A Customer-Centric Organization

Do you know a single company that would dare pretend not to be customer-centric? By closely listening to customers, carefully studying market trends and taking their customer service at heart, companies get out of their way to exceed customer expectations, drive repeat business and boost brand recommendations. However, the effects of being customer-centric typically don’t endure, leading only to merely temporary improvements in their performances…. Read More»

strategy+business’s Take on the Future of the Workplace

MIT professor Thomas Malone riffs on the future of the workplace. It’s an interesting take. Here are a few highlights:

We’ll see an increase in human freedom in organizations, changing the way businesses are run. This is fueled, impart, by new technologies.
With new technologies driving down the cost of communications, decision making will become more decentralized due to the ease and access to large amounts of information.
Newer organizational structures will emerge… Read More»

Engineering Human Interaction

I come from a family of engineers. My brother, father, and grandfather all entered the field, making my decision to join them after college unsurprising. Today, however, I’m a lapsed engineer.

After years of following in my elders’ footsteps, I became enamored with the non-engineering world. Topics ranging from communication to leadership to psychology drew me in, giving me a different perspective on human interaction. In this world, I was introduced to a more “human” type of ingenuity, one where my technical focus became complicated by new emotional considerations…. Read More»

Why Your Workplace Culture Needs Play

“Play” lights me up. Why? It brings out such values as curiosity, learning, development, collaboration and being in co-creative relationships with others. Play speaks to the human side of business. It’s fun, developmental, positive and when freely initiated it’s self-organized. Play is a developmental and life-long activity…. Read More»

10 Strategic Principles Needed to Lead Change Management Efforts

According to a 2013 Strategy&/Katzenbach Center survey of global senior executives on culture and change management, the success rate of major change initiatives is only 54 percent. This is far too low. The costs are high when change efforts go wrong—not only financially but in confusion, lost opportunity, wasted resources, and diminished morale. The following list of 10 guiding principles for change can help you navigate the treacherous shoals of transformation in a systematic way…. Read More»

Busting Up Career Plateaus: How to Avoid Complacency and Remain Engaged in Your Work

You’re stuck. You feel frustrated. You hate what you are doing. You begin to feel resentment towards others at work. Does any of this sound familiar? These are feelings that are often wrapped around career plateaus. You’re not alone – everyone inevitably hits a plateau of some degree during their career. And when it happens, this can be very damaging if you are not careful.

My job is to bring you the good news…… Read More»

man standing in front of a question mark. Why?

The Wisdom in Asking Why

I’ve never donated a cent to my alma mater, William & Mary. I’ve given a little directly to the swim team, but not to the alumni association or the college directly. Even in the two years I was running my own nonprofit foundation, this good cause did not make the list of organizations we gave to. I loved W&M while I was there, and I love it now. So why haven’t I ever donated to my old school?… Read More»

silhouette of woman with arms up for achieving her goals

How to Set Goals You Really Want to Achieve

Instead of classic goal setting, we need to paint a picture of what success in its entirety looks like to you. What is your personal desired outcome(s) over the next year or few years? For a business, what does success look like to your firm? What you want to describe is the entire picture of what you care about and how your life will look when you reach the desired outcome you are seeking. We want to think about the different components of who we are and what matters to us…. Read More»

abstract hands giving energy to a silhouettel

4 Foundational Areas Effective Leaders Invest Their Energy

The core problem with working longer hours is that time is a finite resource. Energy is a different story. Defined in physics as the capacity to work, energy comes from four main wellsprings in human beings: the body, emotions, mind and spirit. In each, energy can be systematically expanded and regularly renewed…. Read More»

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