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Posted by on Mar 26, 2014 in Business, Customer Service, Featured, Recognition, Strategy, Strengths, Talent | 0 comments

Who Wants to be a Resource?

The words that we use matter. They shape our attitudes, shape our behavior, shape the very way that we think about the world. Words can inform, empower and inspire.

But in an age of commerce, where the language of finance and resources seeps in to the way that we manage people, have the words led us to lose sight of our common humanity?

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Posted by on Mar 25, 2014 in Business, Featured, Inspirational, Leadership, Strategy, Talent | 2 comments

Hacking Into the Super You

My friend Erich and I have probably logged thousands of miles cycling together. In all conditions – cold, wet, early, or in the fading warm July sunlight – we have ridden these Maine roads together. And when you train with someone for long enough you recognize their strengths (he climbs like a scalded cat), odd proclivities (he prefers riding on the right side of someone else), and their hesitations (he often descends cautiously).

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Posted by on Mar 24, 2014 in Business, Featured, Inspirational, Leadership, Strengths, Talent | 1 comment

Sourcing Creativity

We met for breakfast in the ground floor restaurant of the antique Foshay Tower (now the W Hotel) in downtown Minneapolis. My breakfast guest was the renowned cartoonist, John Bush. Now deceased, his syndicated cartoons were at that time white-hot. I was there to learn how his mind worked since my co-author, Ron Zemke, and I were in search of someone to illustrate our new business book.

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Posted by on Mar 16, 2014 in Business, Featured, Leadership, Recognition, Strengths, Talent, Transparency, Workplace Optimism | 5 comments

The Power of a Grateful Leader

How would you like to go to work every day never feeling appreciated? How long would it be before you stopped trying? How long would it take for you to quit?

When employees don’t feel appreciated, their work suffers. As a leader, it’s your job to make sure that the company is successful. A successful company is made of employees who put forth their best effort every single day. Being a grateful leader is the easiest, cheapest way to make them want to do that.

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Posted by on Mar 10, 2014 in Business, Featured, Inspirational, Leadership, Strengths, Talent | 2 comments

How to Get Paid What You’re Worth

If we subscribe to classical economics, which says that the price paid for any given service is the price at which the quantity supplied equals the quantity demanded, aren’t we paid precisely what we’re worth? And if we still believe we’re trading at a discount to our intrinsic value, is it possible to change the market’s mind?

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Posted by on Mar 9, 2014 in Business, Featured, Inspirational, Leadership, Strategy, Strengths, Talent | 2 comments

The Must-Have Habitudes of Effective 21st Century Leaders

The conversation around must-have, 21st century leadership skills has been in full swing for years. From business to education; classroom to community, the debate on what is a “new skill” or an “always skill” can be both controversial and confusing. Although it’s almost certain we will never all agree to a singular list of skills, strategies, and competencies leaders must embody for success now and in the future, we do know what effectively operating and leading in a fluid, dynamic and every changing 21st Century world requires:

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Posted by on Mar 1, 2014 in Business, Culture, Engagement, Featured, Leadership, Strategy, Talent | 0 comments

How to Attract Top Talent

Every company wants to know how they can create and sustain a profitable culture that attracts and retains top talent. Fortunately, there are many companies that are experiencing tremendous growth due to some intentional shifts in culture. If you’re looking to shift gears a bit, here you will find a preview of several best-practice takeaways that can inspire engagement, loyalty, and profitability.

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Posted by on Feb 26, 2014 in Business, Featured, Leadership, Strategy, Talent | 2 comments

Why People Are More Important Than The Process by Employee X

Any approach at transforming a business, be it through lean or any other methodology, is doomed to failure unless it is a people over process approach.

In my chronicle of what went wrong at the company where I worked for nearly 15 years, three process-related changes were implemented that either ignored or overrode employee sensibilities. As a result, each of those changes added to the overall failure of the intended transformation.

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Posted by on Feb 24, 2014 in Business, Culture, Featured, Inspirational, Leadership, Talent | 6 comments

Our Message to the Changemaker Millennials

Millennials, possibly more than any generation before them, crave high touch leaders; mentors and dare I say friends as bosses who are willing to have deep, meaningful conversations with them. They are sincerely interested in us sharing our wisdom and perspective, especially when we take the time to do so in a way that meets them where they are. In my conversations with them, I find myself focusing on three simple things to help them live a life of meaning and purpose:

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Posted by on Feb 19, 2014 in Business, Communication, Featured, Leadership, Recognition, Talent, Transparency | 9 comments

The Prosperity Conversation

You may run into a few people of any age that will tell you they’re following their dreams and their passions, but the majority of the working population will tell you that they work for the paycheck. Money is the object.

Now ask the same people if they believe that they are paid fairly compared to their employers’ pay and profits. Here’s the problem with this question: in most companies, people don’t know what the C-level managers and the boss are paid. They don’t know or understand how profits are derived, or how their own pay is represented in the big picture. What they will tell you is that they believe their own pay is not a fair slice.

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Posted by on Feb 5, 2014 in Business, company culture, Culture, Featured, HR, Talent | 5 comments

Making Human Resources More Human

Many people seem to believe that the human resource department is on the side of the employer while masquerading as the defender of resources. Others believe that this department helps to create culture and that its purpose is to serve the people while masquerading as the defender of the employer.

OK, I get it. But here is a more powerful point…

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