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Posted by on Jul 15, 2014 in Communication, Featured, Leadership, Strategy, Transparency | 2 comments

The Case For Keeping Commitments

I suppose we can claim no harm/no foul on commitments to projects of our own choosing that we later go rogue on. Who really needs another cross stitch and if all tables were beautifully finished why would we need table cloths? The same can’t be said of commitments that we make to others, whether personally or professionally. Commitments we make to people are important – not only for they mean to them, but also for what they make of us.

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Posted by on Jul 9, 2014 in Communication, Engagement, Featured, Leadership, Transparency | 0 comments

The Connection Between Employee Engagement and Emotional Intelligence

In today’s marketplace, business leaders can’t succeed without the ability to communicate effectively with others, manage their emotions and collaborate on finding solutions to pressing challenges. Perhaps most importantly, they have to be able to connect with employees on a human level, a trait that requires both understanding and empathy.

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Posted by on Jul 9, 2014 in Business, Communication, Culture, Engagement, Featured, Leadership, Transparency | 13 comments

Be The Leader You Wish To Follow

Want to be trusted? Don’t seek it out. Trust is something you earn, not something you ask for or demand. It doesn’t work that way. Think of trust as a result, not an action itself.

It’s important (and far more fruitful) for a leader to strive to be trustworthy instead of trusted. But trustworthy isn’t an action either. You can’t declare yourself trustworthy, much as crooks and con men, used car dealers and self-described “trusted advisors” throughout time have tried. Being trustworthy is also a result, not an action itself.

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Posted by on Jun 18, 2014 in Books, Brand Engage, Communication, Culture, Engagement, Featured, Inspirational, Leadership, Transparency, Workplace Morale, Workplace Optimism | 0 comments

Authentic Leadership from the Middle Seat in Coach

There is one thing in life that has always boggled my mind. Why is it we can have an in-depth conversation with a stranger on an airplane in coach and yet are unable to speak with the same candor and vulnerability with people we have known for years?

What happens in coach that allows us to have an exchange with a stranger that can be more captivating and intimate than the conversations we have had with a spouse, a boss or team member?

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Posted by on Jun 17, 2014 in Business, Communication, Culture, Engagement, Featured, Inspirational, Leadership, Transparency | 2 comments

Communicating The Universal Leadership Language

I spent 9 days in Cuba last month.

Many stories to tell.

Yes, I engaged in some of the expected activities. Strolled through Havana Vieja, retracing Ernest Hemingway’s steps. Listened to infectious live music every day. Indulged in a slew of sumptuous meals prepared in the home-grown paladares, beacons of a nascent Cuban entrepreneurialism.

But the unexpected stirred me most.

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Posted by on Jun 11, 2014 in Business, Culture, Engagement, Featured, Inspirational, Leadership, Transparency, Workplace Morale, Workplace Optimism | 0 comments

The Power of the Positives: transforming workplace morale

It’s easy to focus on the negative side of workplace morale. The problem of poor morale is such a common one that it’s become a major point of discussion for managers and executives across the economy. But this focus on the problem in itself brings us down. After all, if you’re busy trying to solve the negatives then you aren’t drawing attention to and celebrating the positives.

So how can you get this right? How can you pull out of the negative spiral?

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Posted by on Jun 11, 2014 in Business, Culture, Engagement, Featured, Leadership, Transparency, Workplace Morale | 2 comments

Getting REAL About Being Real

Being real is especially important to the younger Generation Y, currently representing about one third of the U.S. working population and expecting to take up 75% of the global workforce by 2025. Being digital natives, they expect companies to be open and transparent and to behave in line with their personal values and belief systems. Using REAL as an acronym, I would like to touch upon 4 ways for companies to drive more realness in their workplaces…

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Posted by on Jun 10, 2014 in Business, Culture, Engagement, Featured, Inspirational, Leadership, Transparency, Workplace Morale, Workplace Optimism | 6 comments

How to Bring Your Organization to Life

A vibrant and effective business culture creates a palpable energy that you can feel the moment you walk in the door. It’s more than employees who enjoy their work and it’s more than employees with a single-minded focus on execution. What you feel is a sense of purposeful activity, passion and commitment. You feel the dynamic resonance of a group of people with diverse talents and perspectives, joined by a common passion. You feel the energy of a group of people who have come alive.

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Posted by on Jun 10, 2014 in Business, Culture, Engagement, Featured, Inspirational, Leadership, Transparency, Workplace Morale, Workplace Optimism | 4 comments

Inside the Walls of a Values-Based Leadership Organization

“Quite simply in any human group the leader has maximal power to sway everyone’s emotions. If people’s emotions are pushed toward the range of enthusiasm, performance can soar; if people are pushed toward rancor and anxiety, they will be thrown off stride.” At Luck Companies, we could not agree more.

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Posted by on Jun 10, 2014 in Business, Culture, Engagement, Featured, Strategy, Transparency, Workplace Morale, Workplace Optimism | 2 comments

Can Your Company Evolve Into A Workplace Culture Of The Future?

Welcome to the modern world of over-the-top workplaces, designed to save employees time, money, and life-aches. The brightest companies have been paying close attention to employee wellness for years, to embrace new capacity, greater productivity, and a positive culture. Management discussions are placing more emphasis on benefiting their company quotidian and HR brand, while fiercely protecting their bottom line. Make no mistake; top employees either wake up eager to engage a workplace culture they love, or are seeking to exit a workplace culture they hate.

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Posted by on Jun 8, 2014 in Business, Culture, Customer Service, Engagement, Featured, Leadership, Strategy, Transparency | 26 comments

The GM Culture Crisis: what leaders must learn from this culture case study

Mary Barra was called before House and Senate Subcommittees two months ago to explain the GM ignition switch recall crisis. I wrote a post for Switch & Shift and predicted Mary Barra would lead the greatest culture transformation of all time. There were many signs that seemed to indicate she understood the scope of the culture challenge ahead of her and some of her initial steps were in the right direction. That predication isn’t looking good after release of the Volukas Report and Mary Barra’s initial response in a Town Hall meeting with employees.

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