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Culture Change Tips and Traps

Whether it’s the current dysfunction in the United States Congress, or airline customer service, when things are not working the way they should the answer always seems to be — change the culture. This call for cultural change often occurs without understanding the barriers to culture change, and what success requires. As a result, we fall prey to predictable traps…. Read More»

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The Big Picture of Small Wages

Low wages are an increasingly prominent subject of public debate. Whether it’s the movement for a living wage, debate over what the minimum wage should be, or attention paid to low-paid foreign workers and illegal immigrants, a link has been made between the cynicism expected of business – what some would label pragmatism – and […] Read moreRead More»

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    There’s a more human way to do business.

    In the Social Age, it’s how we engage with customers, collaborators and strategic partners that matters; it’s how we create workplace optimism that sets us apart; it’s how we recruit, retain (and repel) employees that becomes our differentiator. This isn’t a “people first, profits second” movement, but a “profits as a direct result of putting people first” movement.

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