A Leadership Agenda for 2013
What I love about a new year are the expectations and anticipation reserved for something new. We permit ourselves to mentally travel back in time and revisit...
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The Neglected Culture
Without intentionally cultivating and nurturing your company’s culture, you’ll get what emerges from neglect. And it won’t be what you or your employees want. Your...
Read MoreCorporate Culture: A Business Game Changer
For ages the pundits, educators, and practitioners alike have sought relentlessly to figure out what it is that leads some businesses to successful outcomes while...
Read MoreWhy Customer Service is a Leadership Issue
I’m sometimes asked how I made the transition from a focus on customer service to a focus on leadership. “What transition?” is my usual reply. When I...
Read MoreDoes Culture Matter? Ask Talbots
Does culture really matter? Let’s forget the touchy-feely crap for a minute and look at this from a skeptic’s point of view. Seriously, so what if people hate their...
Read MoreShawn's New Book on Snippet
Recognition
Collaborators
