Grow by Fearlessly Listening to Customers – Case Study: CustomInk
In this era of social media, companies that embrace customer feedback and “believe” the words of their customers earn the right to growth. They realize customers turn...
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Creating Personal Connection in an Electronically Connected World
In today’s technology-fueled world, where email, social media and other forms of electronic communication thrives, are we drawing nearer to each other, or further...
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Customer Service Should be More Than a Luxury
Personalized service seems to have become rare in the marketplace. In the sea of automated recordings, form-letter emails and anonymous service representatives - true...
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Ted on “Marketing Made Simple TV”
What do Guy Kawasaki, Chris Brogan, Daniel Pink and I have in common? As of this week, we’ve all been guests on Marketing Made Simple TV, hosted by Jeff Ogden (with 2...
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Your Decisions Reveal Who You Are, and What You Value
When you make a decision, it results in an action. And the accumulation of those decisions and actions become how people describe you and think of you. This becomes...
Read MoreShawn's New Book on Snippet
Recognition
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