In this, the Transformation Decade of 2010-2020, it is also the decade of the collapse of legacy thinking; thinking from the past that is no longer accurate or relevant. This means that the decade 2010-2020 is the first decade of 21st century thought. So, as a leader of humans who are all going through this time of transformative change, are you a 21st century leader? Are you leading with vision or using and out of date strategy road map?Read More
Legacy thinking are thoughts from the past, what the thinking was that used to work. Everywhere in the world today there is massive collapse of legacy thinking. A leader can put her entire organization at risk if she leads with legacy thinking as it used to work. Think how a rower moves forward; backing into where they are going. Is that how you lead?Read More
I’ve been teaching leadership for nearly 20 years and to me, one of the absolute foundations of effective leadership is: TRUST. But how do you build trust? What can you actively do to increase the level of trust that people extend to you? In this video I will share with you two “Trust Formulas” that will help you be a more trusted person and leader. I hope you find them of value.Read More
It is my opinion that delivering consistently superior customer service is one of the ONLY competitive differentiators left for most businesses and should be a key area of strategic focus by the leader. In this video I will share with you several important ideas around how to build a culture of delivering great customer service to drive higher levels of success in your business.Read More
MIT professor Thomas Malone riffs on the future of the workplace. It’s an interesting take. Here are a few highlights:
We’ll see an increase in human freedom in organizations, changing the way businesses are run. This is fueled, impart, by new technologies.
With new technologies driving down the cost of communications, decision making will become more decentralized due to the ease and access to large amounts of information.
Newer organizational structures will emerge