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Posted by on Aug 27, 2014 in Business, Featured, Future of Leadership, Inspirational, Leadership, Mini Vlogs, Strategy | 0 comments

The First Decade of 21st Century Thought

In this, the Transformation Decade of 2010-2020, it is also the decade of the collapse of legacy thinking; thinking from the past that is no longer accurate or relevant. This means that the decade 2010-2020 is the first decade of 21st century thought. So, as a leader of humans who are all going through this time of transformative change, are you a 21st century leader? Are you leading with vision or using and out of date strategy road map?

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Posted by on Aug 13, 2014 in Culture, Featured, Future of Leadership, Leadership, Strategy | 0 comments

The Collapse of Legacy Thinking

Legacy thinking are thoughts from the past, what the thinking was that used to work. Everywhere in the world today there is massive collapse of legacy thinking. A leader can put her entire organization at risk if she leads with legacy thinking as it used to work. Think how a rower moves forward; backing into where they are going. Is that how you lead?

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Posted by on Aug 5, 2014 in Business, Culture, Featured, Inspirational, Leadership, Return on Trust | 3 comments

How Effective Change Leaders Build Trust

I’ve been teaching leadership for nearly 20 years and to me, one of the absolute foundations of effective leadership is: TRUST. But how do you build trust? What can you actively do to increase the level of trust that people extend to you? In this video I will share with you two “Trust Formulas” that will help you be a more trusted person and leader. I hope you find them of value.

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Posted by on Jul 22, 2014 in Business, Customer Service, Engagement, Featured, Leadership | 0 comments

Using Customer Service as a Competitive Differentiator

It is my opinion that delivering consistently superior customer service is one of the ONLY competitive differentiators left for most businesses and should be a key area of strategic focus by the leader. In this video I will share with you several important ideas around how to build a culture of delivering great customer service to drive higher levels of success in your business.

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Posted by on Jun 29, 2014 in Business, Culture, Featured, Future of Leadership, Leadership, Mini Vlogs, Strategy | 0 comments

strategy+business’s Take on the Future of the Workplace

MIT professor Thomas Malone riffs on the future of the workplace. It’s an interesting take. Here are a few highlights:

We’ll see an increase in human freedom in organizations, changing the way businesses are run. This is fueled, impart, by new technologies.
With new technologies driving down the cost of communications, decision making will become more decentralized due to the ease and access to large amounts of information.
Newer organizational structures will emerge

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