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Posted by on Feb 25, 2012 in Weekend Post, You: Reinvented | 15 comments

You: Reinvented. Your Three Things

I’ve said it before and I’ll say it again: I am the crash-test dummy of careers. Waiter, CEO, nonprofit leader, salesman; teacher… My adult life has been rife not just with different jobs, but different careers. As long as I’m getting “my Three Things,” though, these various careers make sense – at least to me.

Believe it or not, any work, even the most personally satisfying, can get old if we don’t refresh and rejuvenate ourselves once in a while. At least, that’s my experience. I know some people are very happy doing the very same thing for forty years, but I’m not cut that way – and I know many of my readers aren’t, either.

  • The best job I’ve ever had is teacher. I did it for nine years and loved every minute of it. Finally, though, I felt I’d learned all I had to learn about doing it well, so I stepped away from teaching – at least for now.
  • I found a lot of challenge and reward being a small-business founder and CEO, but I burned myself out after four years – it stopped being fun, so I wound that career down over the next two years, and I moved on from that, too. I will likely run another company in the future, but I don’t miss it right now.
  • Being a traveling speaker rocks – seriously, it’s like being a teacher, but on steroids. I’ve found that I need to intersperse the speaking with homebody time, though, so maybe 6 months to a year of travel at a time is enough for me. After a while, even being the expert from afar can turn into a grind if you aren’t careful.

I’ve been working with a success coach over the past 5-6 months, and one of the things we’re working on is: what do I want from my work, anyway? I think I’ve identified the three bedrock things I need to be happy in my work:

  1. Human interaction
  2. Learning
  3. Meaning

I put human interaction first because I have never – literally, never! – had a job that wasn’t heavy on the human factor. I love people, interacting with them, working with them… we’re all social animals, and I’m certainly no exception. Please God, never put me in a quiet office and ask me to write code for you. I wouldn’t last a day!

Learning is also completely essential to me. Remember, I left teaching when I felt I had learned all I could. I learned how to build a successful business, then I left it when I realized to continue on would entail doing more of the same. Learning is much, much more important to me than wealth, recognition, or anything else that work could provide.

Indeed, learning can often be meaning for me. I’ve been in that situation before: not too enamored of my employer, but grinning and bearing it because I’m being paid to learn. Hey, some people pay for grad school; others get their (unofficial) advanced degrees through their work.

Meaning in its own right? We all crave meaning in our work. If our company stands for something important – life-changing diabetes treatment, green energy, customer delight; taking down the Goliath of our industry… something bigger than stock price – if we can find that meaning at work, many of us will feel fulfilled, and our employer will tap into our full talent, rather than just buying our time with a paycheck. Meaning at work is essential for me, and I believe I’m far from alone there.

Those are my three things. Give me these three and I’m happy. I’ll be fully engaged. My employer will prosper.

Notice we haven’t discussed money at all yet. That wasn’t an oversight. Pay is not one of my Three Things. Pay is important, of course, but several times thus far in my career, I have held jobs that pay less than my family needs to get by because the work gives me my Three Things. Obviously, you’ve got to tap into your savings or augment your income outside of your 9-5 if this is the case. But there are cases in which that makes good sense – as it did for me when I was a nonprofit leader for two years, for instance. I was getting a heavy dose of my Three Things, so I earned next to nothing. Earning money wasn’t the point.

Here’s the thing with for-profit employers, though – and maybe I’m just being a brat. I have a little chip on my shoulder when an employer asks for my help, but is unwilling to pay full price for my services. In my speaking and consulting career, I’ve turned down plenty of business over this.

Employers, there are all sorts of places you can save money, but please, pay should not be one of them. It’s just plain inappropriate for a CEO earning $10 million a year to try to lowball his talent on pay. What he’s saying to his people in such a circumstance is, “I don’t respect you.”

My own experience as an employer was to pay my teachers literally three times the going rate. I wanted my pick of the best teachers in the Boston area, so I signaled very clearly that I respected my talent enough to pay for them. Can most employers afford to do something similar? Not likely. But please, pay the market rate for your talent. Or if you’re smart, pay market plus 20%. Show your respect.

Then, with this threshold issue behind you, assess your staff’s Three Things. Most likely, their Three are different from mine – people are different, no?

 

Questions for the comments section:

  1. What are your Three Things? Do you have a good handle on this? Is pay one of your three? A few years ago, I would have listed pay, too: no one’s judging you. Just think a bit about the bedrock issues behind why pay matters. Does high pay mean security? Respect? Being able to afford a certain lifestyle?
  2. Employers: what are your people’s Three Things? This may just be the most important question you ever ask as a leader. Why? Because only if you tap into their bedrock motivation will you ever unleash their full brain-power. And in this brave new century, we are all knowledge workers, every one of us. No employer can afford a disengaged workforce.
  3. Am I completely wrong when it comes to the meaning of pay? Lemme have it in the comments!

 

Photo courtesy  of Toga Wanderings

Ted Coine (93 Posts)

Author | Speaker | Consultant Ted Coiné is one of the most influential business leaders on Twitter, with a following of over two hundred thousand and growing rapidly. He has been ranked by both Huffington Post and Forbes for his business leadership and social media influence. An inspirational speaker, Ted is author of Five-Star Customer Service and Spoil ’Em Rotten! Prior to writing his first book, Ted was founder and CEO of Coiné Language School, a B2B company he brought from his living room to a $10 million valuation in four years by focusing relentlessly on customer service. He is currently writing his third book, about how social media is transforming leadership and business in this exciting new century. Ted and his family live in Naples, Florida, where he is active in the tech startup scene.


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  • http://www.lifelongstudentofbusiness.wordpress.com Britany Wallace

    Ted, it is wonderful you have the ability to self-reflect and discover these important things about the factors which motivate you. I agree with a lot of what you have said here. I wish you luck in all your self-exploration endeavors and I know that you will find what makes you happy every time you try.

    Here are my responses to your questions:
    1. My three things are probably maximum control of my work day, flexibility in my material work so that I can be home with my family when I want or need to be, and your “thing” learning constantly. You are correct that if I had not thought hard about this, I would have listed pay. But, there are two cruxes with that in my life: a) I want the pay to afford the lifestyle I want with my family and b) pay will follow if I have the first two things because I will be motivated constantly and perform at the top of my game regardless. (More in #3).

    2. I am not an employer, so I will not waste excess space on this question.

    3. In Drive, Daniel Pink discusses the “threshold” of pay rates. He explains that there is a certain amount of [space] in someone’s working career where paying them more will, in fact, result in better performance. But, once that threshold is crossed, once they are being paid what they are comfortable making, you must find other ways to motivate your employees because more money or bonuses don’t work anymore. People inherently want more from life than money, but if they are not making enough to be comfortable in their OWN life, you will never achieve maximum performance.

    You are completely correct about your thoughts. Never underestimate or second guess yourself. Only you know what you need and what you are capable of when it comes to success. Be confident and proud of your achievements.

    Thanks again for the post. It is quite thought provoking.

    • http://www.shiftandswitch.com Ted Coine

      Thanks for your thoughtful comments, Britany! Your three things could very easily have been mine, because they’re all very important to me as well. It’s funny how vital control of our schedule is in 2012, yet how many employers resist this and insist on conformity in our work when the job in question does not require it. If you’re a waiter, you’d better be there when the customers are ready to eat. If you’re a knowledge worker? That’s much less often the case.

      “Drive” is one of the most important business (and life) books I’ve ever read. It’s worth a reread, too. Maybe another one after that, once a year.

      Pay is a threshold issue, without question. It starts the conversation of employee motivation, but it will not be the last word.

  • http://www.brainleadersandlearners.com/ Ellen Weber

    Thanks Ted – this is a wonderful post (full of hope for one call in life! Especially love the three things that add value to work for you!

    Yes, I agree that we should be careful to pay for services we request – and we can too easily pay the plumber and forget the artist – for instance. However you raised a larger issue here that I find compelling!

    Your post affirms a core article I wrote today – called Can Money Fund Happiness? http://twurl.nl/swgfm2

    My top priority is people, then passion and then purpose, and I am glad to be paid in ways that keep those three fires alive!

    Stay blessed Ted! Ellen Weber

    • http://www.shiftandswitch.com Ted Coine

      People, Passion, Purpose: in that order. I love it! Ellen, I couldn’t be more delighted than by the connection we made as a result of social media! You are an invaluable resource!

      A note to other readers: click on Ellen’s link and read her post, I urge you. It’s absolutely worth your time!

      Here it is again: “Can Money Fund Happiness?” http://twurl.nl/swgfm2

  • http://www.frymonkeys.com/blog Alan Kay

    Three things that drive me: Make change happen. Create value. Make a difference. Sometimes I get compensated very fairly. Other times, my value isn’t recognized in the form of compensation. Once in a while, I can’t deliver full value.

    Pay is a currency of competition. Competitive forces can mean that the employer believes they must extract the most work for the least pay. It means that when the CEO says, ‘cut expenses by x%’, the manager thinks their only resource for making bottom line is to cut people. The issue with both approaches is that the cost of doing business that way doesn’t get examined. Why? because the organization avoids that discussion – the lazy way is to hold salaries and cut expenses now and then.

    In rapidly expanding markets where an organization wants to grab market share, etc., they take the opposite view, i.e., pay whatever it takes. They can afford to both overpay (and over compensate whey have to fire people who they hired by mistake).

    Maybe we have to reassess and reframe the value of the worker and design strategy for consciously developing people and paying them what they are worth – perhaps a lot more, sometimes less. I also think a lot has to happen at the individual level – the individual has to be conscious of their role in delivering value, self-development, etc. At the CEO level lot of this discussion about fair compensation / fair value happens under a microscope, but not at all down the line.

    • http://www.shiftandswitch.com Ted Coine

      Some very sage remarks, Alan. A lot of what you said can be summed up by the evergreen adage, “Pennywise, Pound foolish.”

      Pay is a blunt instrument of motivation on a good day. On most days, it fails to motivate at all – which is something most organizations (especially sales organizations!) still fail to grasp. What insufficient or perceivably unfair pay is very adept at doing is demotivate – which, again, most employers just don’t get. Let the labor market guide your decisions in what you CAN do, turn your back on what you SHOULD do, and you’re bound to reap the consequences.

      I look forward to the day, not many years off I suspect, when all pay is available to all for scrutiny. Only then will the market (of popular opinion!) create an equitable situation for all.

      • http://www.frymonkeys.com/blog Alan Kay

        Yup, research shows people often leave their organization for reasons beyond their income. Their focus on their advancement or simply their personal well being goes beyond financial considerations. That’s why talent development in organizations is critical. Especially for the leaders!

  • http://www.brucesallan. Bruce Sallan

    I respect your “three things” Ted…mine are similar but I only acknowledged them with this, my second totally new career. My first career – in showbiz – consisted of NINE different jobs, but all in the same general world (over a quarter century). I suppose my 2nd career/job was that of a SAHD. Now, with my third one, here were the three things that mattered most that I decided concurrent with beginning it – there’s a fourth, but it is a distant fourth:

    1. Make the world a better place
    2. Have fun
    3. Show my boys a successful, working dad.

    To one degree or another, I continue to make those three things my priority.

    Number four is making money. I’m working on that this year – but will NOT comprise #1-#3 under any circumstances!

    • http://www.shiftandswitch.com Ted Coine

      Bruce, I love your three things! And your fourth looks an awful lot like my fourth, doesn’t it? Great minds think alike. …And so do we!

  • http://cirquedumot.com Susan Silver

    1. Collaborative environment

    I believe in an exchange of ideas, it fuels creativity and I think it makes the work place better.

    2. Meaning

    I work best when I am working on something I really care about.

    3. Support

    I like knowing that my supervisors appreciate what I do and give positive feedback for a job well done.

    • http://www.shiftandswitch.com Ted Coine

      I agree on all three, Susan! The exchange of ideas – smart people to bounce our ideas off of – can make all the difference!

      Meaning is something I notice resonating throughout the comments and tweets I’ve read on this topic, and no surprise. It’s amazing that in 2012 many employers still don’t get that!

      Your last point, Support? That is a skill that many, many folks struggle with, especially as they begin their management career. We humans are social animals, and no matter how expert or autonomous we are in our professional lives, even the most accomplished among us still thrive on the appreciation of our “leader” – be that an employer, a client, or a mentor!

  • http://roguepolymath.tumblr.com T. Jay Johnson

    1) Let me work to my strengths (aka – autonomy to do what I do best)

    2) Pay me enough to support my family (sole income earner)

    3)Minimum travel (been away from family enough before, for now we need a break)

    • http://www.shiftandswitch.com Ted Coine

      Jay, I’m with you! All 3 could easily have made my list, too. As for travel: yeah, that can get old after a while, especially once you have kids. Hotels are nice and all, but there’s no place like home!

  • http://www.MotivateUs.com Marlene

    Ted, your article is great. I see so many parallels in my life. I am passionate about helping people and have had many careers: from the bar business to the car business to the VAR business and now, for the last 14 years as a a website publisher communicating and helping people world wide. My focus is empowering others to rise up to their greatness. I try and teach them to be kind, to love one another, to help one another and to do good in the world.

    Wishing you a wonderful day – really, how could it be any other way?

    Marlene

  • http://Website Lori Ross

    Hi Ted –

    What great thoughts on the Three Things, and I *really* enjoyed hearing about your career journey!

    Myself, I’m an HR pro at a healthcare orgn for 17 yrs now. Sounds positively stagnant next to your own experience!

    My own three things:
    Meaning (Purpose / Make a difference / Do The Right Thing / contribute)
    Growth (Learning . Evolution.)
    Shared Sense of Purpose

    Last summer our CEO led a series of all hands meetings (400 ees) across the state to ask “What do you look for in Best Place to Work?” *Something * like asking their Three Things.

    The Top Three:
    - Shared Sense of Mission
    - Clear Vision/ Direction/ Expectations
    - Resources for Success (Tools, Training, Support)

    Pay was about #5 of Top Ten. Pay is never as straightforward as I’d like to think. I’ve worked here both when our strategy was to pay below market and when we began to pay ‘at market”. Each approach yields different kinds of employees, and therefore, a different kind of culture.

    In my experience, paying below market appeals only to the most mission-driven employees, and you must offer other rewards such as flexibility, better benefits, or learning opportunities (oh, those poor interns).

    Competitive pay signals that we expect competitive results from employees at the top of their game. It’s been culturally transformational.

    Thanks again for an article that brought me back to why I’m *STILL HERE*.

    @lrossmiblood