Followership is essential to efficient operations and administration. There is zero time (or extra capital) for backstabbing, drama, or dishonest agendas. True teamwork and innovation require transparent, unbiased, on-point followership via every desk in the organization. In Col. Larry Donnithorne’s classic, “The West Point Way,” followership is expertly defined in three waysread more
Ted Coiné posted a quiz to see if we are all Millennials. Ted made some excellent points, and his challenge sparked a thought. Aren’t we all generations? If not, shouldn’t we be? The reality is we are a sum of all generations, and we should be. Each generation has fought battles, won, failed, learned, invented, wrote, led, and tried to leave a better place than those before them. We need to embrace the lessons from each generation.read more
“Be Trustworthy: Act with integrity and always keep your word.” Sounds fairly straightforward, doesn’t it? And to many of us, this is our default position already; being trustworthy is a matter of pride. But we can all probably think of a person right now who could use a couple of reasons to behave in a more honorable manner, huh? For that shifty schemer in everyone’s life, our friend Barbara Kimmel came up with this terrific list of ten reasons to be trustworthy…read more
The day-to-day operations of any organization can be a bit like juggling – the right hand needs to know what the left is doing, and the body in the middle has to coordinate the entire process. While it may be possible to keep everything in motion, without proper synchronicity things can only stay that way for a short amount of time before balls start to drop. In companies, marketing and finance often play the role of the two hands.read more
Many people feel inundated by their workloads, causing their career to control them – and if that’s you, now is the time to take back control of your career. These three business life lessons can help you regain a positive outlook on work, keeping your personal goals, progression and happiness at the forefront of your mind.read more
Imagine recent outcomes at GM, and Toyota before it, if some frontline engineer – or even assembly line worker – used the company Intranet to say “Hey, CEO, there’s a fundamental design problem with (fill in the blank),” …and the CEO stopped production while the glitch was fixed, even if that meant months of stalled production.
Ethics today save you money tomorrow. But that’s not all.read more
We all want to feel powerful. But is there a shortcut we can take to get there? We all know some roles are more powerful than others. Managers, CEOs and leaders usually feel more powerful than their employees or their followers since they are the ones who control promotions, salaries, hiring and firing of their less powerful subordinates. Studies have shown that when a person feels powerful it activates certain behaviors and cognitions.read more
Holacracy as an organizational method assumes that all employees are capable of working in flat teams, called ‘circles’ that are self-regulating. Authority and decision-making are distributed throughout these circles; managers and executives are no longer placed in a pedestal.
In a Holacracy, the organization puts emphasis on iterative governance, adaptive processes, and self-organization – and puts the employees comfortably in the driver’s seat.read more
Research suggests that if you listen and act on your employees’ ideas, then they will respond by taking more initiative and increasing productivity. It’s time to start inviting employees to offer their advice and share their knowledge. Here are five things worth asking them about.read more
It is my opinion that delivering consistently superior customer service is one of the ONLY competitive differentiators left for most businesses and should be a key area of strategic focus by the leader. In this video I will share with you several important ideas around how to build a culture of delivering great customer service to drive higher levels of success in your business.read more