Wells Fargo: An Object Lesson in the Connection Between the Employee Experience and the Customer Experience
Written by: Matthew Wride | October 20, 2016
It’s been a tough few weeks for Wells Fargo, and that’s probably a colossal understatement. Once considered a pillar of the banking industry, Wells Fargo’s positive reputation is now as mythical as the phony customer accounts its employees created in order to meet sales quotas and keep their jobs. Instead of creating an employee experience aligned with Wells Fargo’s values, they created an environment where employees who missed their targets had to work overtime or on the weekends…. Read More»
Written by: Kyle Ferguson | October 19, 2016
Business intelligence departments are the visionaries of organizations. They’re focused on the next generation of products. So they often don’t feel a need to be in constant contact with IT or marketing teams. Likewise, the IT and marketing employees tend to stick to their own departments, preferring to work and socialize with those who are cut from the same professional cloth. Most leaders see this separation as a positive one; they think a little competition among departments improves performance. But that bias, grouping like with like, is also what drives us to create silos in our businesses, and it’s a habit we need to break…. Read More»
Written by: Young Entrepreneur Council | October 17, 2016
Nine YEC members share how you can catch up on the 2016 goals you set at the start of this year if you’ve fallen behind on them…. Read More»
Written by: Mark Babbitt | October 13, 2016
ow many of today’s most innovative business models solve a specific problem? How many organizations consider themselves human-centered?
And how often should we re-evaluate our business models to ensure we’re accomplishing our goals and meeting our potential?… Read More»
Written by: Dr. Karen Keller | October 12, 2016
You already know that launching and developing a good idea takes massive amounts of influence. Many fantastic ideas lie on the ash heap of history merely because someone couldn’t influence others to adopt the idea. But you may not realize that you might be sabotaging your own idea and influence. Often, the selling of an idea was actually sabotaged by the creator because he or she hadn’t developed the skills to persuade others to give credence to the idea…. Read More»
Written by: Blake Beus | October 11, 2016
Companies today face a multigenerational workforce that spans up to four generations. It’s not uncommon for a fresh-out-of-college millennial to join a company that has workers with 30 or more years of experience. Each generation brings its own values, skillsets, and contributions to the office. In theory, this diversity should be a strength, but sometimes it’s hard […] Read more… Read More»
Written by: Rick Delgado | October 10, 2016
True success in the business world often depends making the right business decisions at the right time. This has only grown more complicated over the years as organizations are inundated with increasingly complex problems. If you feel overwhelmed at times when making these decisions, you’re not alone. But in much the same way that technology has made crucial decisions more common, it can also aid in ensuring you make the correct call.
… Read More»
Written by: Rohan Light | October 6, 2016
we do all have aspirations and we do all have something to contribute. We deserve the opportunity to do so. And some of us, by a twist of fate, have had less opportunity to contribute and have come further in our quest to do so…. Read More»
Written by: Arnaud Henneville | October 5, 2016
“It’s never about the best product, and always about the strategy”. Indeed, it’s always about searching for the best strategy to deliver a cohesive, well defined product. Well, while this is largely accepted, our work with some of the most celebrated companies in the world has uncovered that the opposite is also true. In other words, that it is always about searching for the best product to execute on a well-defined strategy.
… Read More»
Written by: Switch & Shift | October 4, 2016
The year may be 2016 but we are still living in a world where gender equality is an aspiration, rather than a reality. And this is certainly true in the boardrooms of powerful businesses where gender inequality is the norm…. Read More»