Blog

  • Employee Recognition Programs: A Guide [Infographic]

    Written by: Switch & Shift | September 23, 2016

    recognition

    Every organization’s most valuable asset is the same: its employees. Motivating employees to do a great job is extremely important, but it is easier said than done. The following infographic offers an overview of building engagement and enhancing productivity. Recognizing employee performance is the best way to increase productivity, and improve workforce engagement and retention. The infographic is a complete guide to employee recognition programs…. Read More»


  • Three Key Tips for Managing Change as a New CEO

    Written by: Jamie Notter | September 22, 2016

    managing change

    When a new CEO takes the helm, a certain number of doors and windows for managing change will open, for a limited amount of time, and then shut again. These are opportunities to change the status quo, move in a new direction, or even change the culture. So as a CEO, how do you make the most of this fleeting opportunity? Here are some tips…. Read More»


  • Five Employee Engagement Ideas That Make a Difference

    Written by: Libby Taylor | September 21, 2016

    employee engagement

    Employee engagement comes back to one key point: people. Bringing people together, removing barriers between people, encouraging honest and open communication, and having fun! Each of these factors increases employee engagement. And using your online community for these things can put even more power behind your engagement efforts…. Read More»


  • Want to Deliver a Great Customer Experience? Don’t Throw Your Employees Under the Bus

    Written by: Tracy Maylett | September 20, 2016

    customer experience

    Want a great customer service experience? Start with the Employee Experience. In the case of Wells Fargo, employees felt the need to stiff customers. Why? Because in order to hit bank-dictated performance targets, they had to achieve goals around numbers of new accounts opened. But here comes the catch. Wrong or right, employees felt they needed to do anything they could, including lie or cheat, to meet these targets. Even if it meant defrauding the customer…. Read More»


  • How to Give Constructive Feedback to Your Employees [Infographic]

    Written by: Switch & Shift | September 19, 2016

    constructive feedback

    Human beings are complicated machines, and when something isn’t working right there’s no hard-and-fast method to fix us. When you’re results-driven and time is scarce, dealing with an employee who’s made a mistake or is consistently under-performing can be a daunting task. Naturally, you want a quick fix, but going at the problem with a hammer when soft skills and an evolved company culture are what’s needed can prove more costly than doing it right in the first place. … Read More»


  • 10 Things That Make You a Better Leader When Starting a New Team

    Written by: Young Entrepreneur Council | September 15, 2016

    better leader

    Young Entrepreneur Council (YEC) members are young, innovative business professionals continually finding new ways to lead their businesses. Ten of them share how you can be different, disruptive, or rebellious as you launch a new team…. Read More»


  • Monogram Customer Service with Your Signature Passion

    Written by: Chip Bell | September 14, 2016

    customer service

    Most customer service relationships do not end with a storm of sound and fury. Most do not end in a fit of dissonance or a caustic conflict. Most companies “vanilla” customer service to death. It is death by indifference, monotony, and negligence. When someone asked my wife the secret of our 50-year marriage, she quickly said, “We got married, but we never quit dating.” Customer relationships are like that as well. They thrive on a rich flavor of engagement, like Neapolitan or spumoni, not plain vanilla…. Read More»


  • Have the Guts to Simply Defy Status Quo with Avi Lele

    Written by: Mark Babbitt | September 13, 2016

    defy status quo with Avi Lele

    What if you could defy status quo and completely reinvent a major industry? What if you could take what, for the most part, has been an only-for-the-wealthy cornerstone of American life… and make it available to everyone? And what if you could do that… in the form of a gift card?

    With every gift card purchased, Stockpile is bringing Wall Street to Main Street…. Read More»


  • How to Avoid Creating a Negative Culture of Cynicism and Sabotage

    Written by: Tracy Maylett | September 13, 2016

    negative culture

    It’s no surprise that when senior executives perceive employee apathy and read that three-quarters of their people are looking for new jobs, despite $700 million spent on engagement, they become cynics. Some may even begin to suspect that employees claim to be disengaged just so they can get new perks, but, as we’ve said, engagement works. The key to success is knowing what engagement is, how it differs from satisfaction, and how to cultivate it on an organization-wide scale. Let’s take a look at the first two issues…. Read More»


  • New Leaders: The Rise of Millennials in Leadership Roles [Infographic]

    Written by: Switch & Shift | September 12, 2016

    new leaders

    Millennials have been entering the workforce in droves over the past decade. They have been gaining experience, learning to succeed, and rising steadily through the corporate ranks. Every day for the next 19 years, 10,000 baby boomers will reach retirement age, leaving opportunities for new leaders to take the reins of the Global economy. Many of those new leaders will be millennials…. Read More»


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    There’s a more human way to do business.

    In the Social Age, it’s how we engage with customers, collaborators and strategic partners that matters; it’s how we create workplace optimism that sets us apart; it’s how we recruit, retain (and repel) employees that becomes our differentiator. This isn’t a “people first, profits second” movement, but a “profits as a direct result of putting people first” movement.

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