The desire to do something unforgettable, exceptional and remarkable is the fire that burns in the head and hearts of leaders who strive to create a better future; a living, learning, evolving workplace where potential thrives and products and services create value for all constituents and the communities they serve.read more
In order for companies to develop a culture of innovation, the people involved in innovation (from the practitioners to the executives to the broader employee base) must be able to communicate effectively about innovation — and they aren’t.
We recently conducted a survey of our global panel of innovation practitioners about the challenges associated with communicating about innovation in their companies. One topic we explored was the prevalence of companywide definitions for innovation-related terms.read more
Every business, without exception, has always been established to provide a good or service to a customer. Which means we’ve been serving customers for at least four centuries and likely far longer. So why is obtaining and considering the voice of the customer—a business’s raison d’etre—monumentally difficult for so many?read more
Organizations that make it a practice to recognize employees have a greater chance of naturally integrating recognition into the culture. Whereas those who start a recognition program often create an obligatory, check-the-box program that too often fails to deliver “relational and personal” recognition, according to Saunderson, that resonates and is received as meaningful by employees.read more
If you are an insulated leader, you are missing the big picture. As a result, you are making decisions based upon poor—sometimes misleading—information. In today’s climate, you cannot afford to misinterpret the variables that make up your opportunity for a winning equation. As such, you need to remain aware of the insulation effect, or R-value, of your team by watching for these clues:read more
Let me introduce you to 34 of the most brilliant, fascinating people I’ve ever met – my guests to date on The Human Side TV. Below is a list with links to each show we’ve recorded to date, in reverse-chronological order.read more
Every company wants talent. But not every company is bestowed with the leadership that unleashes talent’s power. Talent without leadership is as good as spitting into a gale-force wind.read more
All around us are thought leaders who know that being “human first” must be a core characteristic. That focusing on building a positive, enabling work environment makes us far more productive. That engaging with employees and customers – as fellow humans worthy of respect – pays huge dividends. And that leading from a motivating, empathetic position is good for both our people and our profits.
It is those thought leaders we honor now.read more
The only way you can ever expect to be more and do more with your life is to understand that sometimes, you have to be willing to go above and beyond what others are doing around you. Taking the path of least resistance or settling for “good enough” just because that’s what everyone else is doing just won’t bring home the bananas.read more
It used to be that customers relied on a company to provide information to help solve a problem. Now, according to Blasingame, customers have the necessary information needed to decide how best to solve their problem. The internet and social media are at the heart of this shift.read more